TripAdvisor Traveler Rating

FAMILIES BEWARE: false advertising on connected rooms. website advertises guaranteed connected rooms, but when you finally book, they send you an email to tell you that they don't guarantee it. see screen shots below. i have reached out 3x times to them.

Pros: - Nice pool/mountain view from the room balcony - Friendly and helpful staffs. - Fast check-in and check-out process. - Manmade beach by the pool; plenty of lounge chairs by the pool with towels and free sunscreen is provided. - You won’t feel the triple digits temperature outside. The hotel AC is not playing very efficient everywhere indoor. - Free ice water/cranberry dispensers in lobby. Cons: - Valet staffs were not very attentive with a $40 charge. - water pressure from the shower head was way too high till the point it hurts. - The complimentary breakfast could use more variety. food all tasted bland. - Concierge was nowhere to be found. In Front lobby there were one front desk staffs for check in; two guys for valet service at the main door. Short staffed? I had the same bartender at the lobby bar for nightcap and he was there already working at the pool bar in the morning. Room Experience: The room that we had was clean, spacious, and had a beautiful mountain view. The bed was comfortable. Enough towels were provided. However I had to call for robe and slipper to be delivered to the room. Overall, we had a relaxing stay Despite a few minor inconveniences.

Beautiful and relaxing resort. Perfect set up for conferences. Rooms were superb and having a balcony was a great benefit. Rooms were spacious and modern. Grounds were immaculate. Lots of added little touches that made the visit memorable. From having water stations, to the corn hole games set up to having the rooms set to a perfect cool temp once walking in

This is the third year we've stayed here, because they host our daughters' dance convention. The problems don't change (in spite of requests to fix some of this). In July in Indian Wells, the sun rises about 5:40am. And you'll know it, because the light comes into the room, bright and early. There are no blackout curtains. There are shutters, but those don't do a good job of blocking all the light; you can read a book in the room with the shutters closed. So, unless you're an very early morning person, this might be annoying. The bathroom has a sliding frosted glass door. If someone gets up in the night to use the bathroom and turns on the bathroom lights, the whole room gets lit up. I don't see why an opaque door wouldn't work better. It's as if the room designers never stayed in a hotel room, or they don't grasp that many people prefer to sleep in the dark. Otherwise, the room was clean, comfortable, well furnished. The food selections at the various venues are pretty limited, but everything we ordered was well prepared, quite tasty. Last year, wait times were pretty long, but better this year... Except: Room service. I called and the phone just rang, no one answered. I called the front desk to get a door hanger to order breakfast. They sent one up. For some reason, housekeeping does not provide these like in most hotels. Our breakfast arrived, on time, tasted fine. But no replacement door hanger for the next day's breakfast. ??? This just seem silly. There's coffee / quick food shop with pastries, breakfast items. One day there was a line about 1/2 hour long to order. Getting to the front, the staff advised that the espresso machine was out of order. When someone suggest to the staff that perhaps they should let the 50 people standing in line know that there would be no espresso drinks, the man behind the counter just shrugged and said nobody can tell the difference between espresso and brewed coffee anyway. I think some customer service training has been missing. The walk from the lobby to the ballrooms is outside, in the sun, as is the walk to the parking garage. With temperatures always over 100F (it was 120F when we were there), it would make a lot of sense for the hotel to put up awnings over the walkways. Another suggestions that never gets acted on. Overall, the hotel is neither terrible nor wonderful. It's a shame that there are some problems that are really straight-forward to fix, but they don't seem interested.

Had an awesome stay. Highlight was the kids getting to hold and fly a hawk. They had so much fund and will remember it forever. Hotel was decent and Cava restaurant was better than expected. It would have been good if they had a waterslide but kids still loved the pool.