TripAdvisor Traveler Rating

My stay at Andaz exceeded all expectations. There was a minor issue at the beginning regarding the authorization on my credit card, but the Andaz team handled it graciously and even offered me a compliment...ary room upgrade, for which I’m truly grateful. I especially appreciated the “text for any request” service—it felt incredibly thoughtful and convenient, especially as an introvert who finds this form of communication much more comfortable. The oversized frosted glass in the bathroom brought me so much joy and calm, and the open-air courtyard design was simply delightful. A truly memorable stay!

Great accommodations and gorgeous landscaping/vista. I was meeting up with 25+ other girlfriends from across the US and we had the retreat area all to ourselves. What an amazing and special experience. ...It was truly a perfect place for our get together and the staff were very accommodating for our group dinners and other special requests (both planned and impromptu). Very close (walking distance) to things like Trader Joe's for snacks/staples, but when inside the retreat area, you would never know it!!! Easy access to hiking and downtown Phoenix via Uber, etc. Early May was PERFECT weather!!!! Only negative comment is that the resort is 100% CASHLESS and this is not communicated anywhere. This will work fine for most people (and usually me!), but I had planned to pay for all of my resort expenses with cash so was left traveling with $$$$ on me.

The rooms, grounds, and staff are excellent. We enjoyed just staying on property, taking advantage of all the facilities and on-site restaurant–the food and drinks were excellent. This is our third Andaz s...tay, and I can’t wait for the next.

One of the coolest and best resorts. Gorgeous landscaping. Cool desert landscape. Great pool deck. Restaurant is excellent. Great service. Its cool to have other restaurants and conveniences nearby. I love... having free coffee in the morning.

Review of Andaz Resort – 5-Night Stay If you're looking for a nice, relaxing resort, Andaz is a good option to consider. The atmosphere is peaceful, but overall, I found it a little overpriced for the qua...lity and service you get. Here's how I would grade different parts of my experience: Customer Service – 7/10 Service was inconsistent. I requested an early check-in, but no one followed up. I had to check back personally, and when I finally did, I was told the delay was because the prior guest hadn’t checked out on time. I didn’t get into my room until more than an hour after the standard check-in time. This caused us to miss getting ready properly for our dinner reservation. At the cabana near the pool connected to my room, food and drinks were slow to arrive, and unless we were right in the main pool area, service felt like an afterthought. Food – 8/10 The food was excellent, with a decent variety to choose from. One of the definite highlights of the stay. Drinks – 7/10 The drink selection was limited, and while they were okay, nothing really stood out as exceptional.