TripAdvisor Traveler Rating

We were supposed to stay with friends in Scottsdale, but one of them got COVID, so we ended up staying here for four days before hading up to Sedona. The breakfast people are fabulous and the place was pac...ked the days we stayed there right after the Super Bowl. We didn't get our room cleaned, just exchanged our towels as the place was spacious and clean. We used the kitchen a few times. The pool was nice, ya gotta move around cause that sun is hot even in February. The birds are a pain at breakfast and get into things if you don't watch. Front desk staff was super nice and professional and accommodated us on adding extra nights at the same price even though they only had a couple rooms left. The place seemed to be full of older couples, but everywhere in Phoenix is that in the winter time due to the snowbirds. Parking is easy , we faced the back of the Gainey Mall shops, but we didn't spend much time in the room. Rooms are a LITTLE dated, but not too noticeable.

The bed was hard as a rock, did not have a good night sleep because of that. As expensive as the room was there should have been a better bed. Also, my expensive curling iron went missing. I did not notic...e it was missing until after I checked out. I called and was told that housekeeping was closed for the night. Receptionist told me she would leave a note, and someone would call me in the morning. No one called. I ended up going back to Sonesta, spoke to the manager and he told me nothing was found in the room. I find that hard to believe because I know I left it there. I hate to say this, but it was probably taken. Very distasteful and disappointing. I would not stay there again not worth it and not the price.

Absolutely loved this hotel. It far exceeded my expectations. I loved the quality bath products that were in my room. The breakfast that was included was one of the best on this, my first vacation to... Arizona. The happy hour and appetizers were a totally unexpected bonus, it was great! The staff was wonderful! I would give this place 5 stars.

This is a nice enough hotel in the Scottsdale area. Clean. Pleasant. However, upon checkout, you may feel burned. Forced into paying an unexpected additional Resort Fee, which they refer to as a "Facility ...Fee." ($34.21 per day) The hotel knowingly allows third party booking sites, such as Expedia, Priceline, and Super, to imply all costs are paid upfront. (Even choosing to book lower priced rooms with no breakfast included.) Legal, probably. Shady, absolutely!

We couldn’t be more happy with our stay. The pool was gorgeous, we spent everyday there. The staff made us feel so welcome. Richard the bar tender made us feel like family. I was so impressed by the ma...nager. She checked to see if we were having a great visit everyday! The breakfast was very good. Not concentrated watery eggs! There were so many choices everyday from fruit and yogurt to pancakes on the weekend. We went every night to the happy hour for chips and drinks! Such a nice touch! If you’re looking for clean, this is the place! Rooms, hallways lounges were all kept so nicely. We will definitely be back!