Overview
This hotel has a great feel as soon as you step in the lobby with stunning views that truly defines the Gran Ventana meaning Big Window. Then you feel the vibe of the resort. The views, the vibe; you know you are going to have a great holiday.
Check in
3 p.m.
Check out
1 p.m.
Rooms
506
Inclusions
- Daily activities
- Round-trip airport transfers
- Added Value: Calling all golfers - 20% discount individual green fees at the Playa Dorada Golf Course. Arrange with guest services upon arrival.
- Nightly entertainment
- Intro scuba lessons in the pool
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Smoke-free
- Balcony or Patio
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 2 adults, maximum 3 adults
- 1 king bed, or 2 double beds
- Minimum 2 adults, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Coffee maker
- Living room
- Seating area
- Smoke-free
- Balcony or Patio
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Smoke-free
- Balcony or Patio
- Premium Amenities
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
Premium Amenities include:
- Renovated room in the Saona or Catalina blocks
- Concierge services exclusively for Royal and Premium package guests (for à la carte restaurant reservations and other guest services)
- Unlimited, free Wi-Fi
- Exclusive access to The Vintage Club
- Access to exclusive private beach area with Balinese beds
- Personalized waiter service within the private beach area
- Fruit basket in room on arrival
- Early check-in (subject to availability)
- Late check-out (subject to availability)
- Superior quality pool towels
- Daily turn down service including chocolate Kisses
- Platinum bracelet and personal key to enter The Vintage Club
- 15% discounts at our sister hotel, the luxury boutique Casa Colonial, on all spa services plus at their on-site restaurants and bars
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Smoke-free
- Balcony or Patio
- Royal Amenities
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
Royal Amenities include:
- Renovated room in the Saona or Catalina blocks
- Private check-in
- Concierge services exclusively for Royal and Premium packages guests (for à la carte restaurant reservations and other guest services)
- Unlimited, free Wi-Fi
- Exclusive access to The Vintage Club
- Access to exclusive private beach area with Balinese beds
- Personalized waiter service within the private beach area
- Unlimited number of dinners at the à la carte restaurants
- Mini bar (in-room bar) welcome package
- Complimentary in-room safe
- Room service from 7 a.m. until 11 p.m.
- Fruit basket in room on arrival
- Welcome gift in room on arrival
- Early check-in (subject to availability)
- Late check-out (subject to availability)
- Superior quality pool towels
- Bathrobes provided
- Daily turn down service
- Black bracelet and black personal key to enter The Vintage Club
- 15% discounts at our sister hotel, the luxury boutique Casa Colonial, on all spa services plus at their on-site restaurants and bars
Amenities
Aerial
Buildings
Lobby
Lobby Bar
Pool
Pool
Pool
Kids Pool
Beach
Beach Chairs
Premium Beach Lounge
Vintage Club
Vintage Club
Octopus Gourmet Restaurant
Sapore di Mare
Sapore di Mare
Ocean Grill
Wedding Gazebo
Conference Room
Location
Reviews
TripAdvisor Traveler Rating
Feels Like Home
Faith-A-1980 on Mar 29, 2025
The staff here are amazing! I did not have a negative encounter at all. Everyone was so friendly! The staff are what makes this resort feel like home. The buffet food was delicious. I love that the resort ...is small which allowed me to get to know others throughout my stay. The E-Team was great at getting people involved in activities throughout the day. The beach was gorgeous and never had an issue finding a chair.
A good resort
Sharon H on Mar 28, 2025
Pros: 1. Clean second floor room with view of ocean 2. The beach restaurant has good chicken wings at lunch time 3. Lots of booze flowing, but that’s the same at any resort 4. Area on the beach for those ...with VIP/Royal passes 5. Safe in room 6. Friendly staff 7. The rooms facing the beach are quiet at night 8. If you have any issues go see staff and they take care of it quickly 9. Check out was quick and smooth 10. The bus transfers to and from the resort are very handy 11. There was a gift mentioned by the concierge but it turns out to be a photo taken by one of the resort photographers 12. The fruit basket was very nice and so was the 2 small bottles of rum that were put in our room Cons: 1. There was no king sized beds (option was two singles or king) as is advertised 2. Food in the main restaurant is an overall let down, other resorts buffets are better. Can always find a rice or pasta dish to fill up on if there is nothing else that you like. When you open the lid on a seafood dish and it gives off a strong fishy smell - just put the lid back down - that’s never a good sign. In any of the onsight restaurants always cut open your hamburger to ensure it’s cooked on the inside. I brought one blackish burger back to the cook and showed him that it’s still raw inside. I said to the cook I think your grills too hot. He wasn’t happy that I pointed it out but oh well. When the grill is so hot that it burns the meat before it cooks it inside is a cooking issue. When I looked around many people were not eating them either. I feel bad for those that didn’t notice it and got sick later that night 3. The beach restaurant becomes one you need to book reservations at night. Our group of 4 went one night and we all had ribs. One of our group couldn’t eat his as it was very fatty, he felt unwell afterwards 4. When you have the VIP/Royal pass we were not told in advance that there was a different area to report in to to check in so waited for over half an hour at the front desk until we finally got to the head of the line downstairs before we found out we had to go upstairs to check in. Could I suggest that one of the porters could go up/down the line and ask if anyone was there on Royal/VIP? 5. While in the VIP/Royal area on the beach every time I asked for towels they did not have any. Do you have a lounger? No (yet I could see the wooden loungers in behind the hut area). I was getting use to being told no when I asked for anything there (other than drinks) so I stopped going. While others were being very catered to hand and foot. If you’re willing to keep slipping them more and more money for every little action otherwise the service seems to slip and is not equal to all (we paid $200+ for the Royal/VIP for both which was not really worth it tbh) 6. Just a reminder to put out the do not disturb sign on your door before bed! Otherwise staff will knock and come in in the mornings. Luckily I had put the bathroom door lock on, but she still knocked on it as well. So in order to avoid walk-ins put the sign out the night before 7. Why does it mention turn down service every night when there isn’t one that I can see? 8. There is often a towel shortage at both the beach and at the towel area near the pools.. often hear people complain. If towels are laying around loungers for longer than 4-5 hours why are they not considered ‘abandoned’ and picked up for cleaning? What if they don’t come back at all that day? Then those towels have to be hunted down later by staff. There was a sign on the desk in the VIP area saying towels were considered abandoned after 30-45 min but it’s not enforced at the pool or the beach at all 9. Unable to join Rm wifi .. it worked the first day and a half then stopped. When I asked she said to unplug the router behind the tv and plug it back in - that it should work. Wifi is mediocre across the rest of the resort (pages fail to load for example)
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