TripAdvisor Traveler Rating

The service was great. Everyone was very friendly. The room was very clean and comfortable. Several activities to choose from, even with a toddler. Ernesto was great at showing us all the activities we wer...e able to do as a family. We really enjoyed the monkeys and the buggies. The beach was beautiful. The food was very delicious and they offer a wide verify of food. The drinks were great as well.

Crap hotel, do not recommend, when u checkout it is hot as hell, because ac is only in room, 5 hours no ac anywhere. room is old. food is not good at all. i am being very honest, and not demanding too much.... save money, get at least 5 star hotel. asking for tip all the time

Everything was amazing about our stay at the Viva Heavens by Wyndham in Puerto Plata! The food, service and ambiance was fabulous. The ladies in the restaurant, specially Marie, Marilyn is, with Mamajuan...a, made our last family dinner there a lot of fun! They were super friendly and very accommodating. Marie and Sofia were also wonderful. I recommend this place whether it is a short trip or a week long. Really nice. Thank you all.

The grounds are beautiful and well maintained. The beach is nice with lots of chairs The staff at the buffet and at the pool bar were friendly and efficient. The older gentleman at the beach bar and the on...e at reception were barely polite, seemed very unhappy to be doing their jobs. We had no complaints about the cleaning staff. The rooms are large but very dated. There are no shelves in the wardrobe, only hangers. The resort was mostly quiet, except for the weekend when it must have been well over capacity, filled with local guests. It was next to impossible to get a meal at the over crowded restaurant. There was music blaring until 2 a.m. Finally, I wonder how the resort got the 4 + stars.

It was a great stay, the workers are amazing, the bartender in the morning to afternoon is amazing. He was always in high spirits always smiling and gave a great atmosphere around the pool bar. The pool wo...rkers and shows were great! The rooms were okay... sheets could be cleaner, the ac turned off a few times. Overall I felt safe and the food was good. The chef in the morning, older looking man wasn't too nice and gave us attitude when asked if he can bring out more scramble eggs. The beach was amazing! And they treat the local beach dog and cats nice. Security scared them off a few times but not in a mean way. The tour guide man Mr. Peña was nice and booked our excursion with the buggies, the workers there were also amazing during the buggy tour, high spirits! I would definitely come again with the family next time. The workers make the place.