TripAdvisor Traveler Rating

The guests and some of the staff are rude and agressive toward Americans. It is not my fault our US goverment is creating controversy. We paid a lot of money to come here and were mocked, make puking sound...s at us and boo-ed at us. It was terrible. The host at the night show even went along with the crowd and encouraged the crowd mocking by referencing "The Wall" and turned around like he was agressively puking in his hand. There were times when we didn't feel safe especially when there was a lot of drinking going on. We have never experienced anything like this in our 6 previous trips to Mexico. Vacationers need to get a grip to the fact that general travelers have no influence over international government decisions.

The grounds were beautiful, the food was sensational and the people were so nice. Breakfast was just the way we wanted, lunch was lite but very good and dinner was always very , very good. The room a littl...e out dated but cleaned every day. We were totally satisfied.

We are here now and have visited the resort before. We travel to the area every year. This is the first time we agree we will not return to a resort. Often when there is an issue no one says anything and t...he management doesn't have the opportunity to make it right, but not in this case. Getting chairs at the pool is tough and you need to be out early. Today my husband found us 3 chairs and his butt was in one up to when we went for a late breakfast. While we were gone 2 ladies tossed 2 of our towels over and set up. On arriving back he tried to explain but they seemed to speak only Spanish. He informed the lifeguard to get help, management was called in, he explained, they said they checked cameras and he was gone 40 minutes so it was fine. The ladies stayed. Two other Canadians were leaving and gave us their seats so we are now 2 in one area and 1 by the older ladies. Management came by and spoke to them again but still no change. I understand the abandoned seat thing, if it was enforced by staff, but it's not, even so, 40 minutes to eat?? Management needs to actually address issues. Now I'm afraid to leave my towel to go to the washroom, if it's taken I have to pay for it. Other details, beds very firm, small not good pillows but lots of them. Food is average except for Mexican buffet on Thursday night. Pico de gallo is hard to find and has had either cucumber or carrot in it. Would I come back, no. Would I recommend, also no, there are more secure places down the beach.

This is the 4th time we've been to this resort, and we were pleasantly impressed during our 2 week stay. First off, the Staff are still amazing, with special cudos to Ana (maid), Anselmo (Piccolo), Maba (b...each bar) anf Angel (building 5 bar). Booking the ala carte restaurants online at 8am was a breeze, with the Piccolo being our favorite. Try the salmon or chicken there !! Bar service was very good, with happy bartenders and lotsa smiles. We put in a building/floor request online 4 days before we arrived, and received the building and floor we requested. Maid service was excellent, with Ana even bringing us 2 'foamy's' for an extra soft bed, and also fresh towels and face cloths daily. Wifi access in Building 5 for us was really good, especially on the balcony. Even the buffet food was way better than we remembered, as there was always some veggies, meat, fish and a decent salad bar with lots of guacamole ! The chairs and Pilapa's at beach and pool were usually all taken by 7:30am, so if you want shade and like to sleep in, you will be outta luck for shade. Improvements needed at the resort are 1) room updates, with the bathrooms needing new shower area, tiles, and even doors rotting away. 2) Resort has to stop guests from hand-feeding the iguana's inside the Tropical Buffet. The best thing about this resort is the relaxed vibe and friendly guests. Have stayed at 5 other resorts close by and NO OTHER has the cool, friendly vibe that the Grand Decameron does. So, for a great price and awesome vibes, this is the place to do and we will be back soon !!

DO NOT RECOMMEND. Food is terrible. Each buffet has the same food, which is bland, dry, and overall gross. The rooms were very dated without hot water. The beds were very uncomfortable along with the pillo...ws. The adult side of the pool was for elderly adults, with no music and asked to be quiet if you are too loud. Yet, there was a nightclub that played music until midnight. The drinks were very poor. The house tequila was Jose Cuervo. There is no beachside or poolside service for food or drinks. To eat at the restaurants you had to scan a QR code and book by 8 a.m. You can only eat at 6:00 pm, 7:30 pm, or 9:00 pm. Each guest at the resort, had something negative to say. I would never come here again - not worth my time or MONEY.