TripAdvisor Traveler Rating

2nd visit to FA. The food was delicious, nice nightly entertainment in lobby. Staff at FA are amazing! Luis & Johnny kept us hydrated and well fed. Antonia/Sonia & David made drinks of the day at Bikin...i bar. Denae/pool concierge helped with dinner reservations. Pleased with the updates the hotel had made.

The service in the Somme pool is exceptional. Nacho has taken great care of us. So relaxing and beautiful. We have had the opportunity to be part of the Fiesta club level. Definitely consider these roo...ms. We were treated like royalty. Thank you Nacho. Julie

Eduardo, Irwin and Veronica at La Cevicheria (a restaurant at Fiesta Americana) are amazing! They are the best!!! Exceptional service and exceptional food! Love fiesta americana PUERTO. Vallarta!!! Also ca...nnot say enough about all the staff. The darling young lady that checks on you while you are lounging at the beach saw that my 92 year old mother needed a softer chair in her room, and then located one to be brought to her room to help her be more comfortable during her stay. The staff at the Asian restaurant went way above and beyond (with help from Martin, Axel, and Carlos) preparaing a birthday surprise for my Mom, special cake and singing and all. Basically they treat you like family. I've been to this property 3 times now, and have thought about trying another hotel - but have not dared. I do not know how anyone else can compete with the treatment we receive from their amazing staff. See you all soon!

This resort is extremely well staffed and friendly, excellent service. Jennifer in Kids Club was absolutely amazing and our daughter enjoyed her time with her so much she wanted to keep going back. She rea...lly made our trip! Thank you so much.

Excelente people Sergio, Luis and giovanni we home to see them when we come back e excelente crew thanyou for a great time feo t dese wirh Carlos great Masacre Paty and Berenice exelent David very kind wit...h us apúrate room very clean thanknyou very much VIVA MEXICO