TripAdvisor Traveler Rating

Fantastic resort! Large comfy rooms, with amazing ocean view. Great buffet, and food at beach/pool bars. Additionally, up to 8 restaurant choices if you include their sister property next door - we only at...e at Paradise, here, and it was very good with excellent service.We enjoyed both their pools and especially loved the beds available down by the ocean. Beautifully kept property and very welcoming as soon as you see the view upon walking in. All staff we encountered were exceptional and friendly. The only mark off Is give was to the reception desk, where more then once I encountered not very friendly or helpful staff … surprising given the overly friendly attitude given by all other resort staff we encountered. An amazing deal at this beautiful property, we will be back!

CleThey are very friendly and it is a very funny and nice just need alil more music bad bunny and regain Over all best experience every lovely staff and nivae place to be really respectful relaxing and bes...t experience place Life of the party best drinks over all clean rooms and best foods

This was the most disgusting hotel I have ever stayed at! Roof top pool not only worked (negative edge) but was filthy, cloudy and had scum floating on the top of the water. A lot of the things in the room... were broke or not working such as the lights in the bathroom, the door to the toilet, the toilet paper holders were falling off the wall so you had to hold on to them every time they were used. The staff was rude from the moment we entered the resort. The people in front of us had a complaint that seemed rather serious so by the time we got the desk clerk she was already in a bad mood. We left after the second night once we could find another place and not be charged for an additional day. We saw a few reviews on YouTube that were negative, but they mainly talked about small issues with the lamps, the issues are much greater. Hotel is dirty, in poor repair and not maintained. The elevator was out of order so everyone had to use the service elevator, housekeeping and maintenance would push their carts in no matter how many people were on the elevator. There was a barrel by the elevator on the 6th floor used to hold the sheets that needed to be laundered, this would overflow into the path of the elevator causing a tripping hazard. Staff was rude, food was very poor quality and variety was limited.

The the Paradise Restaurant was excellent & Captain Polly was absolutely fantastic & the food & service was exceptional . The whole Hotel is wonderful & catered to my requests on every level. Martin my “V...alet” was very kind and found me the room I wanted when I requested a different view. Great people. Great service and exceptional food. The best.

Fantastic Experience – Amazing Staff Made All the Difference! ?????????? My wife and I just returned from an incredible stay at Crown Paradise Golden Puerto Vallarta, and we can't say enough good things a...bout the resort—especially the staff who made our trip truly unforgettable. First off, Cesar the concierge was absolutely amazing. He went above and beyond, gave us fantastic recommendations, and always checked in to make sure everything was going smoothly. He really made us feel taken care of. Then there’s Cesar at the lobby bar—what a star! His drinks are excellent, but even more than that, his friendly personality and great conversation made every visit to the bar a highlight of our day. Oscar at the front desk was professional, welcoming, and super helpful from the moment we arrived. He made check-in and check-out a breeze, and was always ready to answer any questions with a smile. And we can’t forget about Carlos the bell boy—who honestly does everything. From greeting us with genuine warmth, to helping with bags, directions, and more, Carlos made us feel like VIPs. He’s the kind of person who brings real heart to the guest experience. The resort itself is clean, beautiful, and right on the beach, but it’s the people who make it stand out. We’re already looking forward to our next visit. Huge thanks to the Crown Paradise Golden team—you made our trip truly special!