TripAdvisor Traveler Rating

Food and drinks were just bad. Cleanliness was low, and staff were not overly friendly. Rooftop staff were great, but the rest were not very friendly.

What a beautiful location and wonderful all-inclusive resort! The staff are friendly, the food is delicious, and nothing compares to the setting! We are already planning our next trip to go back.

Dirty pool and no control over some stuff at the hotel, and no communication over things to the guess

Everyone here was very nice and accommodating. However you as adults and kids will miss out on most activities they have because they only do it in Spanish. My kids missed out on stuff as did we as adults. There was only about 5 families that were English speaking.

The resort is good for the price. The rooms and public areas were clean and nice. The balcony view from the room was excellent. The staff is friendly and available. Oscar at the pool service bar was absolutely fantastic. Raul in Frida’s restaurant is the best waiter there is. Location is beautiful and great beach access but remote and far from town and other excursions you might do. (1 hour away from most things). We had an enjoyable stay but think there could be some amenity improvements. Those are: 1. To have a clear adult and family pool. The smaller of the pools (without the swim up bar and away from the entertainment team) was supposed to be the adult pool but in reality that was not the case. I’d also switch the adult pool to the one with the bar (duh). 2. The entertainment team never came up to our group to try and engage us in the activities and the announcements were only in Spanish. The majority of the staff spoke English but it didn’t feel like it was accommodating to English only speaking tourists. I’m glad to know Spanish and was able to help my friend group as needed. The signs are in both English and Spanish but would be helpful if announcements were made in both languages. 3. Not enough clean towels in rotation throughout the day. 4. Odd hours of unavailable food items or restaurants. For example at the cafe and ice cream bar you could only get ice cream after 1pm and frozen coffee after 3pm. 5. Food quality could be improved. It was a bit bland and watery overall but edible and got the job done.