Overview
Occidental Nuevo Vallarta is an all-inclusive resort amidst the stunning scenery of the Riviera Nayarit. The resort’s rooms and suites have been designed in a sophisticated manner. It offers a swimming and children’s pool, up to five restaurants, up to six bars, spa, a kid’s club and a variety of activities and entertainment. Royal Level accommodations offer unlimited access to our specialty restaurants, exclusive restaurant, exclusive pool and beach area, 24-hour room service, and more.
Check in
3 p.m.
Check out
12 p.m.
Rooms
366
Inclusions
- Round-trip airport transfers
- All gratuities
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view or Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Pool view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Marble floors
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Marble floors
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Mini-bar
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
Royal Level guests will enjoy access to exclusive amenities and personalized service including;
- Check-in and check-out in Royal Level Lounge.
- Basket of traditional Mexican sweets and a bottle of tequila in room upon arrival.
- Personalized concierge service.
- Exclusive a la carte restaurant with breakfast, lunch and dinner service.
- Bar service with premium drinks.
- 24 hour room service.
- Private area on the beach with Balinese beds.
- Exclusive pool with hydromassage tub and premium bar.
- Rooms located on the exclusive Royal Level floors.
- Priority reservations at a la carte restaurants.
- Courtesy service at night.
- Exclusive Royal Level Lounge with books, chessboard, business centre and more.
- Royal Level Bar
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Seating area
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
Royal Level guests will enjoy access to exclusive amenities and personalized service including;
- Check-in and check-out in Royal Level Lounge.
- Basket of traditional Mexican sweets and a bottle of tequila in room upon arrival.
- Personalized concierge service.
- Exclusive a la carte restaurant with breakfast, lunch and dinner service.
- Bar service with premium drinks.
- 24 hour room service.
- Private area on the beach with Balinese beds.
- Exclusive pool with hydromassage tub and premium bar.
- Rooms located on the exclusive Royal Level floors.
- Priority reservations at a la carte restaurants.
- Courtesy service at night.
- Exclusive Royal Level Lounge with books, chessboard, business centre and more.
- Royal Level Bar
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- Slippers
- TV
Royal Level guests will enjoy access to exclusive amenities and personalized service including;
- Check-in and check-out in Royal Level Lounge.
- Basket of traditional Mexican sweets and a bottle of tequila in room upon arrival.
- Personalized concierge service.
- Exclusive a la carte restaurant with breakfast, lunch and dinner service.
- Bar service with premium drinks.
- 24 hour room service.
- Private area on the beach with Balinese beds.
- Exclusive pool with hydromassage tub and premium bar.
- Rooms located on the exclusive Royal Level floors.
- Priority reservations at a la carte restaurants.
- Courtesy service at night.
- Exclusive Royal Level Lounge with books, chessboard, business centre and more.
- Royal Level Bar
Amenities
Riviera Nayarit
Aerial View
Aerial View
Pool
Pool
Pool
Lounge Bar
Los Olivos Restaurant
El Mariachi Grill
Playa Royal
Royal Level Lobby
Royal Level Pool
Royal Level Restaurant
Royal Level Private Dining Room
Tennis Courts
Spa
Location
Reviews
TripAdvisor Traveler Rating
Terrible resort. Don't waste your money here! AC and sewer issues!!!
Shari H (Chilliwack, Canada) on Jun 04, 2025
My spouse and I went to this resort last year to celebrate my birthday. Our bathroom flooded on our first night, so we were moved to an upgraded room on the same floor. I alerted staff that the AC was not ...working in the second room. They argued with me and told me that it was running and to give the AC time to cool the room down. I went down for a nap and woke up to the room temperature being over 30°. I ended up with heat stroke. Management informed us that our original room was flooded in the bathroom as the AC pipe had burst and that the seventh floor, which is the royal level, no longer had air conditioning. They then moved us to a room in another tower that had two beds. We slept there that night and then we were moved again to a room that had a king size bed. That room had issues as well. They then moved us to a junior suite. We ended up moving four times on that trip. I spent approximately four hours speaking to staff, packing and unpacking suitcases, and moving from room to room. What a waste of one day of our vacation! When I spoke to management, they apologized for the issues that they were having and promised that we would receive an upgraded room if we chose to give them a second chance and come back to this resort. We decided to give them another chance this year for my birthday trip. When we arrived, we were told that we were on floor six. I requested immediately that we be moved to the seventh floor as floors one through six in the main tower are extremely noisy due to the open air bar and atrium. I was told that the seventh floor was not available at all as it was fully booked, and that we would be moved to another tower. We had paid an upgraded amount for the royal level, so being moved to another room in a further tower was not acceptable at all! I had requested that we be moved to the the junior suite that we had been promised last year by management. We were told that that manager no longer worked there and that if we wanted that suite it would be $199 American per night, but they could offer us 25% off that price. This was not what we were promised when we spoke to management last year, so we stayed in this room. On our third night, a Mexican wedding party was celebrating in the bar on the eve of the wedding. At 11:30 PM I called the front desk and requested that they address the noise issues coming from the bar. One of the wedding party had a portable boombox with him that he was playing at a very loud level and the people in the party were extremely drunk, yelling and screaming, and hooting and hollering. I was told by the front desk that the bar was open until 1 AM and that there was nothing that they could do about the noise level. I decided to go down to the bar and speak to the other guests to request that they please stop yelling and screaming as they were disturbing the peace of the other guests. I was met by very drunk and hostile guests and at one point was threatened by one of the women. At this point security took me aside and assured me that at 1 AM the noise level would go away as the guests would go back to their rooms as the bar would be closed. At 1am, the wedding party guests then took the festivities out to the back pool deck, which faced our bedroom window. This noise level went on until 2:30 AM. Hotel staff did nothing to stop the noise level nor address the extremely intoxicated and rowdy guests. I met with the middle manager the next morning. After explaining our problems from the previous year , the promises that were made by his predecessor, and the fact that this year, this vacation was going terribly due to the noise levels, it was decided that we would be finally moved to the room that we were promised last year. Our first room had mould on the lampshades as well as on the curtains. The showers have a drainage issue, so you are standing in graywater while taking showers at this resort. The shower door in our room was broken and would not close all of the way which resulted in the floor being flooded every time we took a shower. The bed appeared to be broken as it was bowed. It was extremely uncomfortable to sleep on. The resort was also having issues with their sewer system, so at one point, the sewer cover by the royal member pool area was left open, and a hose was pumping the sewage out into some sort of trough that went around the backside of the pool. The smell emanating from this was absolutely disgusting! It was so bad that you couldn't sit on that side of the pool without breathing in sewer fumes. Well, the majority of the staff at this resort are extremely friendly and kind, the resort itself is in dire need of an upgrade to their infrastructure. Especially when it comes to their sewer and air conditioning. I will most definitely not give this resort a third try! Don't waste your money at this resort as you will regret it! Sorely disappointing!
buenas vibras
Sightsee57329198600 on Jun 04, 2025
PV is one of my favorites places to visit. The locals are friendly and have a sweet, genuine spark for life that just makes you smile. Visited Occidental Resort with my cousin for a quick getaway and it wa...s good vibes. Everyone is sweet, shout out to the friendly bell boys, Armando is cool, he helped make our stay welcoming.
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