TripAdvisor Traveler Rating

Recently stayed here as we were looking a less expensive all inclusive resort. Stay far away! It was disgusting! Pay the extra hundreds and go to a place that you won't catch a disease. Remember we got there at 8pm...and left at noon the next day....these concerns were all from our short stay. • Had to carry our bags up three flights of stairs. We watched others have their bags taken to their rooms and we were told they were unable to do so. • When we arrived in the hallway to our room, the lights were completely off. We were in complete darkness and had to use our phones to find the room number. • Tried to open the door and the key cards didn’t work. We went back to exchange keys. • Tried to open the door and the key cards didn’t work for a second time. We went back to exchange the keys. • A maintenance worker came up because they front desk staff assumed we were doing it incorrectly. They had to open the door for us. • He returned ½ hour later with only one key, instead of two. • Our safe had been previously been broken into. We asked them to exchange it which they agreed, but they never did. We ended up having to carry all of our valuable every where we went. • There was mold on the drapes and the wall. • The beds only had sheets and horrible small pillows. • We went for dinner. I was given utensils that were dirty. The tables clothes were stained. I asked for another fork and was told just to grab it from a table. No idea if they were clean. • The smoking area was disgusting. Used cups filled with cigarettes. Nothing clean. • The next day we were waiting to check out and the drink hut caught on fire. They used a fire extinguisher and white silt covered the pool and all of us sitting near the pool. After that there was no electricity so no blender drinks or music. PS - this was also booked through Red Tag and West Jet Vacations - Pelicanos refused any refund for our trip.

The hotel is very old, probably from de 60s or 70s. The "All inclusive" gets you good meals, with average drinks. The rooms were always clean, nice people and service.

The bedding and in particular the pillows smell like mold and mildew, the food is questionable, the drinks are watered down, the door locks hardly function, and amenities are dated and not very clean. If you enjoy water sports , their pool is filthy and the ocean seems to build up scum in this specific area.

Do not expect too much. Facilities are beautiful but so old. Explanation during the check in was really poor. There’s wifi in common areas only. I was wearing underwear when they open my room to clean it; however they didn’t knock the door.Thay have good tacos during the midnight service at the restaurant; nevertheless, I tried to get some tacos at 00:30 and they said there was nothing. I told them about the schedule they have (it is from 11 pm to 1 am), and their answer was that it is wrong because they leave at 1. Next day I went earlier to get some tacos. Additionally, I’ve been so many times to Puerto Vallarta and all the hotels allowed me to stay after the check out. This is because of the time of my flight that usually is scheduled at night. Unfortunately, this hotel basically got me out of there as soon as I did the check out.

I am going to first say, I knew going in that this was a Mexican style small resort. We are good with that. 1 A la Cart and 1 buffet. Food was repetitive, but I don't go to Mexico for the resort food. We had no trouble eating what we had to choose from. The snack bar seaside, was good and the Civiche bar was great. We had a pool side room at the main hotel which is tucked in behind the Las Palmas by the Sea hotel. Room was an upgrade and was super happy that we did that. Except we would get the south side of the pool next time because it has shade in the afternoon. We lost shade by noon and you could fry an egg on our private patio. LOL. Very easy stroll to the seaside part of the hotel to the other pool and beach. It was actually way closer than some of the other resorts we have stayed at in the past. So that isn't an issue in my eyes. We didn't see any entertainment, so can't say anything on that. Service around the pool was great. Claudio and the other servers worked hard and were friendly!! They would even go to the other pool to get lunch for us and serve it to our patio. That was Great! Beach was great, great views and a good walkability. Also, a great location as it was an easy walk to the Malacon. We were here for 10 days and for the price we paid, I would say it was a 4-4.5 star in my opinion. The small stuff that didn't affect or alter my opinion was there was no fridge in the room, but the pool bar and Tequila bar after hours were only about 100 feet from our patio. So drinks weren't an issue at any time. The pool was clean, but there were a few missing tiles and some of the concrete bull noise around the edge was cracked or missing. Didn't care. I'm sure the pool was heated, very nice. Pool loungers were good by our pool as we didn't really spend any time at the beach pool. Quiet around the main hotel pool with all the louder music and activities at the beach pool. Out bed and pillows were fine compared to all the other Mexican resorts we have gone to. All in all, I give this resort a thumbs up. I have stayed anywhere from Hardrock hotels to downtown hotels. If you don't want to pay $ 4000 for a 5 star, this place is going to surprise you if you keep an open mind and enjoy what you went for, the beach, weather and atmosphere.