TripAdvisor Traveler Rating

Terrible resort! The food was awful, the resort ran out of food 2 times, ran out of cups, sprite, mangos. All the food was cold, staff were rude, the rooms are run down & dingy. I had to fight for face tow...els and water. I would not recommend this resort to anyone. I will also NEVER return. The Italian restaurant had an age restriction. 8 & up only! The entertainment was awful & lasted 1 hour only. The pool was dirty every day. This resort is garbage!

All inclusive beach front resort. My kids enjoyed the mocktails at the swim up bar. Upgrade to the sun club for added perks. Good value for the price. The property is a bit dated and definitely not a luxur...y hotel but still nice. Nightly shows and activities for the whole family.

We had a fantastic time at Sunscapes. Shout out to all the staff that went above and beyond to make us feel welcome our entire stay. A particular shout out to our "Explorer's Club" hosts Diana, Sandy, Geor...gina, and Nayeli, for being awesome to our kids. Muchas Gracias!

The food was great and the service was amazing. Manuel in the world cafe gave us some of the best service! There was always things to do in the resort whether it was watching a magic show or participating ...in events led by the staff. The fire show was definitely the highlight of the trip! Roberto was extremely friendly and kind, very personable! Christian and Oscar the bellhops always had a smile on their face and were happy to help with anything you had an issue with. Bela from the lounge bar had great service and always suggested a new and fun drink to try. The Italian restaurant was so delicious and very formal. Good place for a fancy dinner with your significant other or family but make sure you follow the dress code or you’ll be making a walk of shame back to your room to change. The only negative aspect of my experience was the dated rooms. The shower head was leaky and the water temperature was never consistent. The people on the beach selling stuff would often bother you in the resort area even when you are dining in the world cafe. Overall this resort is a great place to take your family with things to do for all, young or old, tall or small.

Cristian and Oscar were fantastic at checking our bags at the beginning and end of our trip. Made the time we were waiting for the shuttle to take us back to the airport pleasant as they chatted with us ...while we waited. Made the end of the trip happy as we were sad to leave Sunscape to return home to work.