TripAdvisor Traveler Rating

It’s an old facility with bare minimum room amenities. AC was not working and it took a day for someone to respond, first stating it was a hotel wide issue since a week ago! Unacceptable!!! We really enjoyed our stay here 2 years ago and it’s gone downhill since

Very nice resort. Enjoyed our stay. Staff is great, entertainment is fun, restaurants are nice, beachfront is gorgeous!

We went with family , kids 7 and 9 years old. We absolutely love kids programs there, kids busy all the time ( games , swimming, all the activities, I did like idea to have special phone from Child care, so kids easy can contact parents if need) they love there staff) Gina , Abril, Maricruz, Nayeli) thank you!

Solid 4 - great staff! This was our second stay at Sunscape - 2019 and recently May 2024 - one week. Food quality has declined since 2019, but if you have a good breakfast and have your evening meal at the Italian you can’t go wrong. We did eat at the seafood restaurant once, but took an hour for our meal to arrive - oh, well have another cocktail! We notified hotel before arrival to request higher floor to celebrate a milestone birthday and anniversary which the team did for us. Rooms are clean. They are working to maintain building. We enjoyed the balcony with coffee from coco cafe in the morning. Bathroom has been updated, but still needs a little TLC. You can’t go wrong with location. Big shout out to Ricardo and his team at the Italian restaurant - we ended up having dinner there four nights. On our first evening we told them we were celebrating our 25th wedding anniversary and we were treated like gold! Every night we had champagne with a Mexican coffee with dessert. Our room was 819- we paid for partial ocean view and not disappointed. No need to upgrade to sun club at this time of year - lots of palapa. We would return to this property.

Hotel is terrible! Dirty, dated, not in good condition, AC don’t work in upgraded rooms and suites, pool is dirty, food is subpar and service is average. Don’t upgrade to sun club or suite, no value at all in it. I wanted to give it the benefit of the doubt when I read the reviews… well, everything is true. There are many options in Puerto Vallarta, this is not a good one at all!