TripAdvisor Traveler Rating

Great experience. The staff were wonderful, especially our butler Carlos Miranda, our poolside server Carlos and Francisco at Capers. The food was great for an all inclusive. The resort was very clean and drinks were great as well. The only negative would be lunch restaurants not opening until noon - not a big deal, but when you have a baby that’s a very early riser, you eat breakfast early and would like lunch before noon haha! Overall would definitely come back to this resort.

Beautiful resort and awesome staff. I was so lucky to be helped by Carlos Miranda in the Preferred Club. I had some special travel circumstances and he took great care of me, as did his partner Adriana Ramirez. I will stay at this resort again!

The property and rooms were extremely clean. The restaurants were exceptionally nice and the food was excellent. The restaurant staff were very friendly and very polite and took care of us from the time we arrived. Top notch service from the entire staff.

We just got back Secrets Vallarta Bay. First let me say what a Great Resort property. Very accessible to the local area, Pools and beach where great. Butler service was provided by Jose B. His service was above me beyond. With recommendations , reservations and information. Jose should teach customer service. He anticipates the needs of the guest. He wa awesome and made the trip the best. Also like to mention Mario at the Pool bar and Pablo at check in and check out. Great service all around

The service was absolutely A+… Carlos and Jose were attentive as our Butlers. We will definitely be returning to this resort and they are a big part of the reason!!!!!! The servers in all the restaurants were great also. The servers in the buffet were nice as can be!!!