Active Advisories
Please note that Krystal Puerto Vallarta is undergoing construction of a new restaurant, gym and kids club. For WestJet Vacations Guests, while gym and kids club are completed, guests will be provided with an option to access the gym and kids club at an alternate sister property next door.
Construction work will take place during the hours of 9:00am to 6:00pm and noise and dust are to be expected.
All efforts are being made to avoid any impact to guest experience.
Overview
Krystal Puerto Vallarta is a 25-acre authentic Mexican style resort, located right in the hotel zone and also offers a great beach location.
The pace is slow and easy, and the extraordinary hotel service means you won’t need to worry about a thing so your stress will melt away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
Amenities
Lobby
Pool
Pool
Family pool
Ruins
Seating
Exterior
Exterior
Las Velas
Aerial
Kamp Krystal
El Pueblito
Aquamarina Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Construction but has potential
Randy B on Jan 02, 2025
The hotel has potential but is unfortunately under construction. Barbara was amazing at accommodating my family to meet our needs. We thank her for going over and above for us. She really saved our vacation and we cannot thank her enough. Thank you.
Tear this Resort down now. We could have stayed under the bridge a block away and received better food and service.
Christopher P on Jan 01, 2025
The worst we have ever seen. This Resort was new 40 years ago and never updated. From the concrete hard beds, no dressers to no room service to the no premium watered down booze, the absolute worst. Mexican food all day, for all 3 meals, everyday !?! Save your money and don't stay here. We invited some guests for a visit, they were insulted at the front desk all the way to the beach. Upper management tried to make up for it with a small fruit basket...Too little to late. The music at the pool was purposely turned up so loud so those trying to relax wouldn't hear all the construction noise. There was no swim up bar as advertised, no ala carte menu as advertised, no play area for children as advertised. This booking was clearly a bait & switch. We recommend they close and knock it down before anyone else discovers how their hard earned money is wasted by the false advertising, the broken promise's and lousy, lousy business practises this dump has to offer.
Vacation Offers
-
Up to 2 kids 0-12 years old stay free at select all-inclusive Krystal Hotels & Resorts in Mexico.
Puerto Vallarta, Ixtapa, Cancun, Los Cabos, Riviera Maya
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