TripAdvisor Traveler Rating

The beach was nice, big waves but very nice view and big beach sand area. The pillows were not too good. The food is always the same and not a lot of options. I give the food 3 of 10. Entertainment was ok,... they should have change the games/activities every other day and add some dance classes by the beach, limbo…The entertainment group were very nice. The Expedia people were nice too. The pool were nice as well. I probably won’t stay there again because of the food.

I came back from my Puerto Vallarta, Mexico trip last night 3/19/25 and I was very disappointed to pay $840 for 4 night king size bed, ocean front room All inclusive and get only half of the service. Half ...of the ocean view hotel is under construction so the pools are ugly, your restaurants have no sea view due to the construction. I would have paid half price for a different hotel but I paid more for the beach view. The food is not the best, lunch is poor quality food, dinner and breakfast are much better. I did not get my king size bed, they put me in a different room because they were full. I learned that Mexicans pay 3-5 times less than tourist. My friends from Guadalajara paid $5,000 Mexican pesos and I paid $16,700 pesos for the same crappie service/stay. I also paid for beach front and was put in the building in the back with sea view but it was not the same. When it was time to check out, they did not let me grab lunch at noon since I did not want breakfast. I paid a super high price and they did not let me eat lunch. Disgusting. I had to take 3 Ubers in order to have lunch in downtown, spent extra money and I almost lost my plane. Krystal Cancun Hotel are the best, they allow me to eat that and more on the day you check out. DO NOT GO to this Hotel right now is really bad, the water is soo cold and the ocean is very wild, you cannot swim. Maybe later it will be good but not right now.

Needs renovation. Room was big but sparse. Bed was worn out. Stains all over room chair. There is a small pool that is less busy and nicer than bigger pool. Beach area had plenty of chairs. Drinks were in ...inexpensive at beach bar. This hotel doesn't rate a 4 star. I would rate it 2 stars.

Even though the hotel is under construction, I had a good experience. I was received by Xavier, the bell boy, who answered my inquisitive questions. In the restaurant Demetrio was very attentive and making... sure that I was well taken care of. Overall the my hotel experience was good and the personnel were kind.

Another repeat visit to this resort I like smaller resorts that are clean and have great service, exceptional food, and are on a beautiful beach. This resort in Puerto Vallarta just south of the airport is... a lovely location, January and February the Back Wales or born in the bay and the mothers are training the young ones it’s spectacular watch. Other amenities include tours of the local islands and the show rhythm of the nights with a dinner and boat trip. Of course you have to do the day trip to the Malecon downtown waterfront, walkway, and shops along with a visit to the Marina district for a meal and some scenery