TripAdvisor Traveler Rating

Where do i start. From the moment we arrived until the minute we left the staff were so friendly and attentive. Always had a smile on their face, saying hello or a high five. The hotel was.clean, maybe a little.tired in parts but nothing that i would make me feel like a need to put a negative comment. In particular i would like to mention Melvin, Luis,Gilbert and Joaquin who treated us like life long friends and looked after us in the Lobby bar. Also around the pool during the day Teresa Dalcia and Darianny were 10/10. Pool was spotless, gardern areas well kept, rooms spacious and clean.Good choice of food both in buffet and a la cartes. Also a big thankyou to Hugo" the boss" for always taking time to talk to us and a apecial mention to Edourd in the.main buffet restaurant who welcomed us every morning with a big smile and looked after us so well. We will definately be back to this hotel, went as a couple and loved every minute. Well done x Definatley recommend Saona Island boat trip 10/10

The best family vacation I’ve ever had so far, we went to celebrate my daughter’s birthday and the hotel really made her feel like a real princess. The food was amazing, the room was very clean and the personnel was very friendly. The entertainment team was really nice and so much fun, my kids had a blast!!!!! Thank you ??

Had a great vacation here! Staff were friendly! Food was great! The hotel was clean and tidied. Great room service and other great services. Great shows and the bar was good. Thanks to the waiter, Lucas made our restaurant experience great. Whole restaurant staff was good and including other good staff. Just pack your mosquito and bug sprays because the mosquitos decided to make this their little home. Otherwise, would definitely recommend this resort and no complaints!

On our second day, we discovered that the buffet food had maggots. Needless to say, we were alarmed and raised this with the staff. They did nothing to help us and made us chase them down every day of our vacation to learn what could be done. I was embarrassed that we had brought another family with us and that this was our experience. We took time away from our vacation with our kids to try and handle the situation. They played shady games and tried to get us to sign away any rights. Beware!

Currently at Bahia príncipe fantasía and DO NOT recommend. We had an issue with our room from the start and are still waiting to be moved to a new room. We got here at 1pm and got placed in a room on the 3rd floor with no elevators on site. The bellhops never delivered our luggage so we were waiting for hours until we went back to reception where we saw our bags still waiting. When we finally got to our rooms there was a leak and they still didn’t want to change our room. Turned out to be an issue that could not be fixed so they did change our room and now the key does not work. Been waiting here for 45 mins so I have time to write this review. It’s 4:33pm and I have dinner reservations at 5pm. I hope I can still make it with my family.