TripAdvisor Traveler Rating

carolina, francia, maria, isaury en el bar luis de cocina todo el equipo del snack fantasia muy bueno The staff really nice, friendly and accommodating. Great place to relax with kids. Some of the rooms a...nd amenities are starting to show their age but they are always working on remodeling.

Fantastic holiday. We attended for a family wedding. Transport around the hotel was easy to use and very convenient. Ate in different restaurants each night. Something for everyone. Pools clean and warm.... Beach was clean, they had men cleaning the seaweed away all the time.

The resort was great Highly recommend for families with young kids My kids are 9/13 but the younger ones look like they had a lot to do. Food was great just sometimes extremely busy buffet A la carts whe...re amazing we did Italian Brazil and japense Dinner buffet was amazing with fresh steak and shrimp Everything was clean Staff was great

To preface this- I never write negative reviews and I am on e of those people that always finds the good stuff. But I have to share because I'm that appalled. Just got home from a week at Bahia Principe ...Fantasia Punta Cana — and I have never been more disgusted with a resort in my life. First, they forced us into an hours-long timeshare presentation with the promise of a $160 spa credit — only to turn around and refuse to honor it at checkout. We even tried to use it at the spa during our stay, and they reassured us it would be deducted at reception. Lie. Second, our bathroom flooded TWICE from the room upstairs. I have video proof. All our stuff got soaked — and even after we reported it, they refused to move our room. They told us not to worry, that reception would “compensate” us for the damage and inconvenience. Another lie. At checkout, they refused to take a penny off the bill. Third, last night at 1–2 AM, the smoke alarms went off and woke everyone up, with no explanation and no apology. Just another disaster to top off an already miserable stay. The staff at reception was rude beyond belief unless you were handing them a tip — and even then, it was a gamble. Concierge made promises they didn’t keep. Trying to get any real help from anyone through email? Good luck. I’ve never seen such a blatant disregard for guests once they have your money. Beds are uncomfortable, room Was dirty, drinks are incredibly watered down. The only staff who truly deserve praise are the wonderful girls working at the Kids Club — they were the only bright spot of this entire experience. Sweet, patient, and genuinely good with the children. Oh, and for the record, we tipped over $800 USD during our stay — and still got treated like garbage. So grateful we didn’t fall for their timeshare scam and sign our lives away to this hellhole. Never again.

CONS -Dirty bedding sheet -be careful on the trolley, they are not checking surroundings only assuming, i had two accidents when the cart start moving while I’m getting on with my baby. And I saw one acci...dent as well. -If you are using a high chair at the buffet, watch out the waitress just coming and taking it for other customers, and not paying attention that it’s been taken , we lost our highchair two times while picking the food up and once our table was just given to someone else at all. Make sure you put one of the personal items at the highchair. -be careful on the trolley, they are not checking surroundings only assuming, i had two accidents when the cart start moving while I’m getting on with my baby. And I saw one accident as well. The drivers are not paying attention at all. -Something like aroma bag stuck in AC which doesn’t give an aesthetic look to the room. -no elevator , guests with strollers must request first floor - no fresh fruits served thorough the day which is very upsetting, you can get them only when buffet is open or a very small variety like apple, banana, pear at the pool bar very - It’s a big series of hotels which makes beach / pool near the beach very crowded , I believe it’s 6 hotels. PRONS - The resorts had a beautiful water parks, amazing for families with kids. -the beach was nice and clean -the pool had a great entertainment for adults and kids -the food at the restaurant was good however kids section had too much salt and spice for the little once -we had a great experience at each à la carte restaurant Overall not bad but the hotel should do better. Definitely not going to come back but hotel has its prons/cons like any other hotel. Worth trying.