TripAdvisor Traveler Rating

The staff, the property, the service, the rooms are amazing. The beach is amazing, and the food was delicious! 5 star quality. Can not wait to plan my next trip to see my Grand Bahia Principe family! Do...n't wait.. book and have the best vacation ever :)

I have been to a lot of Bahia Principe resorts in Mexico and the Caribbean and this resort is by far the worst place that I’ve been. First of all, the servers in the lobby and a la carte restaurant does no...t speak English and what I find the worst was they are avoiding non-Spanish speakers and some servers are very rude and picking guests who they want to serve. There are several occasions where we have to wait for more than 10 minutes to find a server just to ask for refill of our drinks while eating in the buffet or a la carte restaurants. If you’re planning to go to an all inclusive resort in Punta Cana, try to avoid this place.

We traveled in Feb 2025. We booked three rooms at Bahia Principe for 8 travelers. Two of the rooms had broken beds. When I asked the front desk, they stated the hotel was fully booked. So they do not maint...ain their rooms but they are charging a high price for their stay. The pictures do not match the condition of the rooms. We booked through JETBLUE VACATIONS. Please do your research before you book. This hotel and JETBLUE VACATIONS are working together and will not do the right thing to support the customers.

After reading all the previous reviews,we were very concerned....well,I will say this...do your research....we did....we always check trip advisor...as well as other sources...I recommend going on the bahi...a app and joining the bahia principe punta cana Facebook group by John, bubba king....it was a great wealth of information...we were well prepared due to the great tips on the fb group..we had a great trip... We arrived very late due to our flight delay. Staff at check in were great..very good English and because we were prepared we asked for a room in the newly updated rooms near the beach. This was not part of our package but thought we would at least try. The nice gentleman said he would see what he could do for us. We managed to get rooms close to beach and in buildings next to each other.we were in room 7207 and our friends were in building 6...our room had king sized bed and was great...we did not have to pay the upgrade fee...we had to pay just $20 ...that's it...so...no harm in asking nicely... We got up early to put towels on our chairs(6 am)...yup...we were prepared for this...and every resort we have ever been to we have had to do this...and really it is quite beautiful in the early morning down by the beach and large pool...the beach is very crowded so most days we got chairs by the pool next to the beach and just went to the beach from there...we went on nice l8ng walks on the beach every morning...if people do not want to get up early to get shaded spots near the beach then they can go to the 2 quiet pools up in the middle of the resort because shaded beds were still available at 10 am in those locations....if you want to stay in bed and sleep late then you will not get a shaded spot. We always get our spot go to the coffee bar in the lobby for our coffee/tea then go to breakfast at 8,back to our room to sunscreen up and then head back to our spots for the day. Bugs...yup,we knew about them and we were prepared....deet repellant,vicks vapo rub, polysporin itch,hydrocortisone etc....lobby was full of mosquitoes...always covered ourselves in fly dope when going near lobby and buffets...we even took a big zapper...and we enjoyed zapping them..lol. because we were prepared we knew to sit outside the lobby where there's a breeze...walk around and find a breezy spot. We had no issues with mosquitoes outside of the lobby area and none in our room. We saw them spraying twice while we were there. So they do spray for them. I would suggest they get some goldfish to put in their standing water areas to help with the situation.i saw fish in their mangrove area so it wouldn't be hard to put some in their fountain areas,especially the areas that don't have moving water. This would help with the larvae. The resort is huge. If you enjoy walking,like us,you will love it. If not then there are lots of trains going constantly back and forth between lobby and beach and the drivers are alot of fun. We had no issues with food...lots to choose from at buffet and we registered on the bahia app so we could book our a la cartes ahead of time...we were allowed 4 so we enjoyed our food choices...there were so many a la cartes to choose from....do your research on the fb group to see which ones you may like...the app as well allows you to see the menus before you book. There were lots of entertainment....lots...check the boards at each resort to find something that interests you...if you don't like what's at the theatre every night then check the village area,if you don't like that then check the neighboring resorts...it would be nice to be able to see the entertainment at neighboring resorts better. It's hard walking to each resort to check their boards....but the staff around are a great source of information as well...just ask the entertainment staff...we did miss not having a resort map. The fb group has maps to view as well as the bahia app...but I do wish the resort had a paper map that showed exactly where each a la carte is located. There are many bars. The ones near the large pool and beach are crowded but the bar attached to the truck snack bar had no line ups...we never had to wait for drinks. We did tip but not for every drink order. We also had staff take our drink orders from our chairs as well as from the lobby,theatre and village areas...so I think if they have extra staff they will send them around,which was nice. We tried lots of different cocktails. They were offered at some a la cartes as well....I would like to see them provide a drink and cocktail menu but again, I was prepared and saw lots of recommended cocktails in the fb group. I wrote them down so I knew what to ask for....lots of frozen cocktails...yummmm...alot of the bar tenders English isn't very good so if you know the name of some cocktails then it makes it easier....we enjoyed the Sammy Sosa(frozen), whiskey sours,many different daiquiris( strawberry,mango),cosmos and margaritas. We always take our thermal mugs for keeping drinks cold and saves alot of trips to the bars. My husband doesn't like diet cola and had a hard time finding regular . In the room fridge they provide pepsi...but its pepsi zero. We asked for regular cola but they didn't have any. The fountain pop machines have the regular pepsi logo but most of the time it was pepsi zero with aspartame in it,which he can't drink....he ended up drinking zup because it wasn't diet. We had a great time..lots of sun,sand ,food and drink....

We just checked in and had our first day at the resort - I'm disappointed. We’re staying with our son and another couple and their son, while the front desk people were accommodating and able to make sure ...our rooms were together, the rooms are not what I was expecting. Very dated and our room has a smell to it, the bed feels like we slept on the box spring. We ate at the buffet last night and while there was a lot of food to choose from, a lot of it was cold and disappointing, the buffet area also had a bathroom/sewage smell to the side we sat on, and looking up, I could see where they had water damage in the ceiling and corner wall. This was not fixed and was moldy. We’ll see what our first full day brings, I’ll update once the trip is over.