TripAdvisor Traveler Rating

I hate to give bad reviews but i want you to know something. The main buffet in bahia principe grand punta cana it stinks really bad that could make a person really sick. The rooms smell moldy and musky. Too many mosquitos is the room. The food in the italiano restaurant is delicious. The people that clean the rooms are lazy. The reception área the employee are doing there job.

We stayed in Esmeralda. Do NOT use the safe--my in-laws had money stolen from the safe. They're still conducting an 'investigation'. Property is gorgeous, you need transportation to get around but there were plenty of trolleys around. We were 'Privileged' so there was always one at the ready. Food was unremarkable--but they had the best french fries. We were supposed to get a discount for the $85 lobster dinner at the Fish House, but no one could figure out who was supposed to execute it--the Fish House or Customer Experience Desk. We didn't get the discount and the lobster was awful--too mushy. One other restaurant we went to touted lobster and porterhouse steak--on Wednesday they were out of both for the week. Privilege Lounge (Esmeralda) ran out of tonic water around dinnertime one evening--they suggested I check with another bar instead of trotting off themselves to see if another bar had some in storage somewhere. The spa is wonderful. I found the staff to be friendly and attentive for the most part, but I have no reason to return.

Resort is beautiful! The staff in every department were very helpful and accommodating. The hotel needs to be a little more dated. Management needs to pay more attention to the resort by putting more into fixing the resort. Management needs to pay employees to smoke the whole resort everyday as there are a lot of mosquitos/sandflies. My whole body has bites. For the restaurants; the food was delicious and beautifully presented. With the many restaurants this restaurant only provides 2 a la carte for each couple. They were really particular about this. Not every guest books their la carte so they should be a little loose on this. Overall, this place is extremely beautiful with lots of amenities and activities.

It’s not my first rodeo. The resort is great. Beach is great, pools too! Lively atmosphere by the pool, in the lobby - everywhere in the the resort. Food was very tasty, healthy and plentiful. The poolside food and drink were well appointed. Staff was all great and welcoming. Remember to bring a Thermos cup with you. Really helps to keep the poolside drinks cold. Room was well-appointed and comfortable. Everything is open-air so of course there are mosquitoes. Not like Canadian mosquitoes. Here, the mosquitoes alight but don’t bite. Trust me, I know from mosquitoes.

My boyfriend and I traveled to Bahia Principe Grand Punta Cana October 29, 2024 - November 5, 2024. I will start out with the few nice things about the resort. It is very close to the airport. The food was above average for Dominican Republic. The beach and water is beautiful. The nightly shows were very nice. For the price, the rooms were also nice. Now on to complaints and the terrible side of the resort. This is not a four-star resort by far for English speaking guest. The resort and staff cater to locals. If you are from the USA, you can expect the staff to be rude to you and act as though you're not even there. There were many times during events that the entertainers called out countries excluding the USA. As far as the daytime entertainment, there is no communication on what events are happening and where. The app for entertainment during the day is never correct. Most of the entertainers cannot even speak a little English. Many events were canceled with no communication. Most of the days there was nothing going on. I will also state here that the staff at this resort treat women very disrespectful. I have never seen this in Dominican Republic before. This was very alarming to say the least! This is not a full listing of complaints. I am a very easy going person and typically do not go to high-end resorts. This is by far the worst resort that I have ever been to in my life. Noting that I have traveled to multiple resorts in Dominican, Republic, Mexico, and Jamaica. I would highly suggest to rethink on a different resort to visit in Dominican Republic if you are looking at this review and from the USA!