TripAdvisor Traveler Rating

Went for a 8 night friends and family trip. Stayed in basic room. Room was nice and clean. Weather was great. Only a little rain 2 evenings. Food was very good. Tried all restaurants. Found something good ...at all. Gala night at Buffet was loaded with seafood. Asian night was also great. Some workers that made our stay great: Mayelin at the pool bar, she is great. Ernesto at the night pool bar, Made my family feel special. Francisco at the Mexican restaurant makes good guacamole. Virginia at the lunch buffet and lobby bar. A lot of fun. Xiomara at the Italian and lunch buffet. A blast. Sofi at the main buffet. She came to us in the lobby because she remembered us from 3 years ago. That was special. We will definitely return to this resort. Only bad thing: I was disappointed with the Star Friends. I always tell people that they are good at getting people involved, but this trip they were basically non existent at getting people to play games. Management should really supervise them better.

As a iberostar member I need to say I’m a little disappointed with this hotel. To many inconvenience in the prestige area, but we still have a good time. Thanks to my host Sara for taking care us . Thanks... to Clara for the Amazing drinks and dedication. Big thanks to mariely de la Cruz for keep my room clean everyday. Thanks to Jose and Martinez for gave us the rides with the golf car around the hotel , they were amazing guys . Another thanks to Noel and Alberto for their amazing service in the buffet. Francis my bartender in the lobby bar was incredible. Elissa in the quiet pool and Juan Torres the lifeguard made my afternoon everyday. Big big thanks to the clinic staff for help my son the first day when he was sick. And another thanks to Pedro for fix my Ac problem. Not a bad hotel but the prestige service it wasn’t what I expected. I hope they change that and be better for future costumers .

Braulio at fit and fun was such a great instructor for the boot camps every morning to start my day off before vacation right! They have many fitness classes to offer throughout the morning and day to fit ...everyone’s needs! Overall great experience!

I travelled with my daughter May 2025. This is a wonderful resort. We had the best time. The check in was very fast. We were the only two people to get off the bus. It is about a 20-25 minute ride from th...e airport. The rooms were very clean and sweet. The pool is very clean and we were close to the pool which made us very close to the beach. The beach is beautiful. We were able to snorkel right in front of the beach at the resort. We saw lots of fish. Some were quite large. The food was good. Great selection. We dined at the three A la Carte restaurants requiring reservations (Brave Steakhouse, Japanese and Italian) which were all quite good. The staff is very friendly. There are ducks, geese, turtles and birds. We enjoyed this beautiful place and would definitely love to return.

Great place. Wonderful people. Really able to relax and feel taken care of. Great entertainment. Baby is the best dance instructor. All the yoga instructors are amazing. The massage staff are excellent. An...d Jose took care of us down at the beach every day. Blessings to all these wonderful people.