TripAdvisor Traveler Rating

We have been to Punta Cana many times in last 20 years. We previously had stayed at the Iberostar resort. Things have changed. The first room we were assigned was shabby, dirty there was lipstick on the phone. We had to upgrade to a room by the pool, better but still lacking. When we checked in we were advised there was no bottled water there are glass jugs in your room which can be filled at filling stations where you also get ice hopefully close to your room. First of all these glass jugs did not look too inviting. People were walking around drinking out of them. I’m sure when the room is turned over these glass glass jugs are not sanitized. First word that comes to mind UNSANITARY! I didn’t go on vacation to be a water boy. The food was fair. Tried to get into Breve the steak restaurant two nights, unsuccessful. There was a wait list and there were empty tables in the restaurant. People were not happy. Every resort I have been to in Punta Cana the grounds are lush beautiful. Here everything was half dead, grass, palm trees, bushes aesthetically not inviting. The pools surrounding the restaurants off the lobby were were green with algae, when was the last time they were cleaned. The resort is weary and worn in definite need of a renovation. Would I recommend the Iberostar Selection Bavaria to anyone definitely NOT. Would I return NEVER!

We went to the Iberostar all section Bavaro, A Family trip and it was amazing, the beach the pool the food and the people that work there are amazing, this person Aurelina, Sofia and Jorge are the best they work in the restaurant and let me tell you! They treat me and my kids so nice and the welcoming beautiful people, the room was nice with stay by the beach and pool, the best vacation!!

Stayed at Bavaro( coral level) 3 nigjts. Brekfast quality was the worst I ever tried for my lifetime. The infinite pool is tidy and very low.(Just the name is infinite..) There were too many sea weeds in the front beach, so impossible to swim there. All inclusive buffet restaurant’s foods are limited and almost all bland. Tepanyaki is good to try. I’ll never recommend this iberostar. Disappointed!

We spent a week at the Iberostar Selection Bavaro Suites. We had just spent a week at another resort close by, so we arrived late morning to check in. We had a golf cart ride to our villa. We had the most amazing location! It was right between the small pool and the beach. We thought it was the best villa location of the whole resort! The small pool was never crowded. I would go every morning and enjoy my time by myself with no one else in it. The pool bar right there was a bonus! The pool did get very warm by the afternoon, but we just cooled off in the ocean. The grounds are just beautiful and so well kept by the staff. The beach is beautiful and the staff do a great job of removing the seaweed very early in the morning. There are plenty of lounge chairs by the beach and we loved the beach bar and snack shack there. Steven, the "chimi guy" as my girls called him was sweet and did a great job! We tried most of the restaurants and enjoyed them all! We liked the buffet too, but wished there was an inside area for eating since we went in August and it was HOT. The entire staff were super friendly and welcoming. We do not speak Spanish but tried to communicate with everyone- and they made an effort too. Our housekeeper kept our room clean and was friendly when we saw her each day. We enjoyed the flower creations she left for us as well. The animation team at this resort is TOP NOTCH!!! From the very first night, they noticed it was our first day and made a point to come up to us and ask us to dance and talk to us. We loved getting to know them- Bubbaloo, Coca Cola, Looky Looky & Coco Loco. They work so hard and are so much fun! We loved the pool entertainment they provided, the foam party, the beach party, and pool arobics. One night we were at the show & I forgot something so I went back to our room. I found our door open with a security guard standing there with the housekeeper. We had accidently left our safe open. We didn't realize there was nighttime turn down service. She called security to tell them the safe was open. They asked me to check and make sure everything was still there (it was). There is security all around and we always felt safe. There was a little problem with the app- one of the restaurants was listed as open but it wasn't. We just went somewhere else! The staff there work extremely hard!! We really enjoyed our stay!

We stayed at the iberostar selection bavaro suites for the first time ever as we wanted to go away on a relaxing holiday. And I have a few things to say about the hotel that made me reconsider whether this hotel really deserves to be called a 5 star hotel. First things first. The hotel is very accessible to the airport with this being only about 20-25 mins away which was amazing. Upon arrive we were kindly greeted by the iberostar staff who put our luggage aside whilst me checked in. Check in- We were greeted by a really nice gentleman who kindly checked us in and explained to us about what we can do and how to access restaurants/swimming pools etc. The only thing that annoyed my was that he was trying to get us to upgrade to the hotels closest to the beach and seemed annoyed we didn't go for it. They should really understand not everyone has that kind of extra money to upgrade. Had we wanted to be booked closest to the beach we would have done so prior to arriving. Concierge- Beware there will be some Concierge people walking around the iberostar hotels. We were greeted right away by 2 Concierge people who seemed really friendly but secretly they have a trick up their sleeves so please do not be fooled by their extreme friendly personality because they will trick you to joining them to have a *Special Brekafast* that only *VIP* people go to. But really they will make you attend a presentation to try and get you to join their Iberostar Loyalty Club member scheme which they say can take 90 min of your time but can last up to 3 hours of your time. They will make you take your passport ID and credit card, not a debit card to entice you to join their iberostar scheme, which, by the way cost thousands of dollars. They business people will have breakfast with you and really try to sell their scheme and show you around the hotel which can really waste part of your day so do NOT GO if you feel this is not for you. It was rather boring and time wasting and really off putting. Hotel Room- Very outdated, the bed was nicely fixed with floral decorations upon arrival, there is a Safe which was a bonus, we can't trust anyway around to steal our things. The Mini Bar was great as it was already filled with drinks however the furniture was so badly painted and so old looking. For a 5* hotel you would think they could have done better with the furniture's. The sliding wardrobe door was almost broken and almost impossible to open. Again very outdated. The balcony furniture was disgusting and filthy and appears to have never been cleaned with old moths and possible poop from insects and extremely dusty. The bathrooms tiles was almost coming off the wall and could have causes a major accident if it had come off. Seriously not a 5* room as we expected. Not forgetting to mention the cockroaches walking around the hotel rooms and one being the same size as my thumb which was huge. We also feel we experience several bed bug bites as we had bites all over our body and we dnt think these were from mosquitos. Food- There are about 7 restaurants around the hotel which sold us when booking the hotel. However we mostly went to the Buffet which I would say was pretty delicious. We had different type of dishes every day however beware of flys around the buffet areas and the dining areas. Not forgetting the birds walking freely and you'll be sweating alottt from the heat. Swimming Pool and Beach- The swimming pool was nice and warm and I like the fact there was a swim up bar but it gets extremely crowded but that's normal for a resort. There was a children's swimming area which was a amazing and even adults can have fun too. Beach towels were available everyday. The beach was absolutely beautiful and very blue however there was a few days of there being seaweed and one day of extreme seaweed to the point we count even swim at all. But overall a very nice beach. Staff- The staff was very friendly and nice that they can speak to you even if you don't speak Spanish. There was 1 lady we saw at the buffet area we didn't quite catch her name but she was always very cheerful and sadly we didn't see her again for us a give her a tip. But over all they had a friendly attitude throughout our 2 week stay. One thing to mention which we did find strange was that we had 2 unknown phone calls to our room a few times and we're just wondering after seeing some reviews about thefts around the hotel if these phone calls were to see if we were around so they could have someone sneak in and try to steal something. I really hope not as this is not our expectations of Iberostar at all. Overall I would not rate this hotel a 5* at all and to be quite honest this hotel needs serious upgrading and more cleanliness such a shame so sadly we dnt think we'll be back at this hotel as there are other hotels which we feel is treated better as a 5*.