TripAdvisor Traveler Rating

Just returned from 2 weeks, weather beautiful, the buffets , I don’t think we had a hot breakfast, the staff cannot wait to help you as long as you tip them . The 1 medium sized pool for the hotel is not s...ufficient, the pool swim up bar opened at 10 am everyday serving alcohol by 12 noon it was like an 18-30 holiday. If you were American or came from Canada you were treated like a god. The onsite coffee shop was superb, the onsite sports bar did not open until 6pm local time, unable to watch any premier league games, including the Europa league final, luckily the sister hotel the Esmerelada’s sports bar was open from 7am local time. You had to get up at 6am to get a decent sunbed with parasol on the beach. The last 3 days we repeatedly asked for lots and lots of water for the mini bar , despite numerous complaints it never arrived room number 65316. Also the hot water was off for a few hours, so I asked one of the staff they said they had found legionnaires bacteria in the system, this was not made common knowledge. This Hotel says it’s 5* luxury??, most definitely not 5* and definitely not luxury. The Dominican Republic is beautiful, with beautiful people, we will return , but not to this hotel chain.

This resort is not a worth the money and definitely not a 5 star resort, the food was average unless you like fish,the mosquitoes there are the worst than any resort in Punta Cana and you will get eaten al...ive regardless of how much protection you use, you will come home with welts and swollen arms and legs, plus they don’t spray their resort for them, the pool and pool staff and the the entertainment was the only good thing about it and the butlers, the beach is nice but I would not recommend this resort go to the The Royalton Hideaway where the beach,food, staff is allot more friendly and they treat you like family and food is excellent especially the buffet there is fabulous your food will be warm and hot and they have a better selection and you won’t get eaten alive by mosquitoes which ruined my vacation because I had to spend my evenings in my room after dinner due to the fact that my bites were so severe

To start ,reservations was made for couples and they gave us 2 bed in each room, so if you don't write that you want a single bed they won't give to you, customer service at check in counter is awful, then... doors at room you have to slam them hard to close, and very dirty, we got the room with pool and was dirty, no one came to clean the pool the time we were there,hard to find a person to take you to the hotels restaurants, they always said we are not going that way, food is very good lots of varieties in the buffet and restaurants. entertainment was not bad but not good either (average).cleaning lady (angela) very nice, waiters ( n¨oño and antonio banderas) awsome, the entertainment ( Mauro and pitufina) with the fire crew awsome too. Those I mention make my experience better. To be the top hotel ,needs lots of improvement

I love his place 4th time here!! first big thank you to Antonio best butler ever Lewis the front desk thank you for my beautiful corner swim up room to Angela you are awesome cleaning lady and last but no...t least Miguel in the dinner room you are the son I always wanted. The food here is superb I highly recommend Meats restaurants BUT make you reservation as soon as you get to the resort.

Wow…what a fabulous holiday. The hotel and food was amazing. Special mention to a few who work in the restaurant who are Miguel, Errica aka Maria and Kerlin. Always friendly and eager to please. Would also... like to mention Gloria who works in the beach bar who was super friendly. Raymon who handles the pool towels was lovely and sweet. You also need to get up super early to reserve beds both on the beach and by the pool. The only downside is when you’re trying to sleep at night and due to the heat, you have to slam your hotel door to close it. It wakes you up. We had a slight complaint with the AC not working but they rectified this and gave us a romantic meal on the beach. We thoroughly enjoyed our stay and will be back.