TripAdvisor Traveler Rating

We recently spent 7 nights at Lopesan Costa Bávaro and had a good time overall. The resort is beautiful – very modern, clean, and thoughtfully designed. It’s clear that a lot of attention goes into maintai...ning the grounds and amenities, which made our stay feel upscale and relaxing. Highlights: • Pools & Beach: There are multiple pools for different moods – lively, family-friendly, and quieter adults-only options. The infinity pool was a favorite. The beach is postcard-worthy: soft white sand, turquoise water, and plenty of shaded loungers. • Room: We stayed in a Unique tropical junior suite and loved the modern layout. We found the room to be very musty, our sheets were damp and uncomfortable to sleep in. We complained about it but nothing was done. When we packed at the end of the week we found that extensive mould had grown on my daughter’s backpack which shows how damp the room was. I hate to think of how much mould we breathed in during our stay. • Food: For an all-inclusive, we were impressed. The buffet was good but the food was repetitive daily. We really enjoyed the Italian (La Gondola) and the Asian à la carte restaurants – flavorful and well presented. • Ambience: The resort had a good energy – a nice mix of families, couples, and groups, but it never felt too loud or chaotic. Things to Know: • Check-In: This was the one real downside for us. It took around 40 minutes, and the process felt a bit unorganized. After a long flight, that was a tough start. • Service: Most of the staff were super friendly and professional, but there were moments when service at the bars or around the pool could be slow. It wasn’t a dealbreaker, but it’s worth noting. • Dining App: The resort uses an app to book dinner reservations, but it was hit or miss. Sometimes it showed no availability even when the restaurants were half full. We found it easier to just check with staff directly. • Unique: Our butler Jose was really nice. He helped us on the daily with everything we needed and went above and beyond for us. Would I go back? Probably not, the resort was nice but the issues with the room left a bad taste in my mouth, and probably my lungs.

I’m here with my kids , it’s pretty much a family trip , that’s our first time trying Lopesan resort , it has been the most amazing choice we could have made , the kids are enjoying it , as well as my husb...and and I , we want to send a big shout out to the entertainment staff too such as : Kerry ,Francisco , big mama , chocolate and wolf

This was the message (below) I provided management and have not received an appropriate response. Please do not go to Lopesan! I caution you strongly against going to this resort. "Unfortunately, my expe...rience was far below expectations, and I feel compelled to bring the following issues to your attention. Upon check-in, I was shocked to find makeup stains on the bed, which is unacceptable. Upon further inspection, I also discovered a blood stain on the bedding. Additionally, there was hair all over the room, further highlighting the lack of proper cleanliness and attention to detail. Despite bringing these issues to the attention of your staff multiple times, the room was not cleaned until after considerable delay. To add to the discomfort, I had specifically requested a crib prior to my arrival, but it was not available upon check-in. I had to wait for hours before the crib was delivered, which significantly disrupted our plans. I expected a lot more for the extra price of the Unique experience."

The resort overall is a stunning property and all the staff we had interactions with were pleasant to deal with. Our Butler Jose and our wedding coordinator Maria went above and beyond to make sure we had ...all the help we needed to ensure that not we, but our guests as well had an unforgettable experience. Jose is responsive, attentive, respectful, and kind. We’ll be reassuring his services every single time we go back to the resort. Maria’s experience and ability to think critically and react and respond to weather conditions in order to make adjustments to our wedding ceremony and reception was remarkable. The little creative enhancements she added as well to our decor was greatly appreciated. The only reason I’m not giving the resort a 5 star review is the fact that I contracted a parasite from one of the buffet items (possibly a piece of meat), and it completely debilitated me for 3 days, and sent me to the hospital on my wedding day. If this had happened to an older person who may have pre-existing health conditions I could easily see how a loss of life would’ve been possible if treatment wasn’t done quickly.

The resort is spectacular, the Dominican waitstaff the most courteous and friendly I’ve met in the Caribbean. We were always greeted with a big smile and “ Hola - como esta”. Our Unique swim-up suite was... perfect. The best part of our stay was the attention and service we received from our Butler, Andres. 5 stars!??????????