TripAdvisor Traveler Rating

Hotel is very big but using unique room service , was very good . Own check in and own butler Oliver de la Cruz who looked after us very well all of our stay ,we were with family and friends , as they w...ere having there wedding near by . Suite was large and very clean , felt a bit damp at times , even with a/c on . Restaurants were good with lots of choices , loved the unique bar area and own restaurant , so enjoyable to walk in , and always plenty of seating . Worth booking any food venues straight away as all booked up fast . Our butler helped with that . Loved our own beach area too . Quieter than pool area which had. Loud entertainment everyday . Not to our personal choice . Travelled with family and friends for a wedding being held nearby . The hotel holds lots of weddings too. We always felt Most meals need to be served up hotter in All restaurants , but plenty of choice . Must mention Ingrid who was cooking at breakfast and lunch most days we were there on hot food / smoothie counter , amazing friendly hardworking, remembering every order under pressure , , she Deserves a mention . give her some help , and other chef who worked other days ,

Me and my girlfriend stayed here for 10 nights and unfortunately didn’t live up to our expectations! Firstly the hotel grounds are amazing and so is the hotel itself, the rooms are also very spacious and... comfortable however do have a damp/musty smell. We found around the main hotel areas to be very clean and tidy however closer to the rooms/ corridors to be fairly dirty. Toilets within the main buffet and around the pool were disgusting, didn’t seem like they were cleaned throughout our stay. We found most of the staff to be very friendly and polite, I don’t feel as if any went above and beyond to enhance our stay. However at all of the restaurants they made sure to keep drinks topped up and tables clean and were always smiley. One bad point in regards to staff, at the pool bar early on into our stay I witnessed two of the waitresses taking shots of tequila thinking nobody had seen them during their shift! I was very shocked to have seen this and feel let down. We had problems with electricity within our room, lights wouldn’t switch on/off and same with A/C controls! Meaning trying to sleep one night with main lights in the room switched on, the reception were notified but didn’t seem bothered about rectifying the issue. Around an hour later it was fixed, until the next morning! Where we had to get ready and shower in the dark, this issue wasn’t fixed until the evening. This happened 3/10 days of our stay without any explanation or offering to move rooms! We found the food options to be okay, the buffet was tasty but got boring after a couple of days as food was similar everyday. Our favourite restaurant was the Asian, very tasty food, great atmosphere with the live chefs and good choice on the menu. Overall the hotel itself is beautiful, the staff are all very friendly the rooms are nice apart from the smell. Also the hotel services such as the gym were excellent, better equipment than the gyms back home. We were that disappointed with our stay we contacted our travel provider and have received a money off voucher. We’ve stayed at many nice hotels but wouldn’t be returning to Lopesan.

Stephanie Aguasviva wonderful at all times. She accomplish to contact us at all times for our beverage. Very lovely person …………………………………………………..,,,,,,,;,;,,;,,,,,We had a. Amazing time at Lopesan . The ser...vice was great and the restaurant were at ease to book reservation.

This resort is unlike anything I have ever seen. The grounds are immaculate. The rooms are so spacious and so clean. The beds are so comfy. Ive never slept better on vacation. The ac works a little too goo...d!! I was kind of chilly at night just like I like it. The balcony was furnished with a couch, two tables, and two chairs. The balcony was so spacious and so amazing to enjoy the view. The service staff is absolutely amazing. Everyone you pass had a smile on their face and said hello. We had Victor as our butler he was so attentive and helpful. Anytime we needed anything it was done in under 30 minutes. He always had a smile on his face. He had the best customer service I’ve ever seen anywhere. We came to The Lopesan on our honeymoon. I highly recommend coming to stay here. The most gorgeous resort I’ve ever been to. The beach is absolutely stunning. The water is so clear and the sand is so soft. The beach is so clean. I highly recommend The Lopesan. We will be back!!

The resort was amazing. Couldn’t have been better in anyway and the best part of the whole trip was our butler Oliver de La Cruz. He made it so simple to schedule dinners and bring anything weasked for rig...ht to. I had my weeding there and he was on top of everything. Highly recommend this place and ask for Oliver. You won’t be disappointed.