Dreams Onyx Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.6
  • Rooms 4.4
  • Service 4.6
  • Value 4.4

11891 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great experience!

Patricia W on May 03, 2025

Overall great experience! Great service, food and views! Everyone was friendly and helpful. All staff would make effort to speak to you and smile. Very clean and well organized. Multiple restaurants to c...hoose from and the room service for meals was awesome!! I will definitely visit again!

TripAdvisor users rated this property 5 out of 5

Perfect Wedding at Dreams

Judy M on May 02, 2025

We had our wedding at Dreams Onyx and it was the best experience ever. The hotel is absolutely amazing, the staff was great and a bonus for adults you get access to Breathless next door. We could have not ...imagined a more perfect wedding. The pool, beach and spa were amazing.

TripAdvisor users rated this property 4 out of 5

Great customer service, smelly and hot rooms

DayTrip65776230568 on May 02, 2025

We stayed here from April 27-May 1. The food was absolutely incredible, the workers at hibachi were amazing. The drinks were yummy, most bartenders were great (especially Carlos) and we had a phenomenal cu...stomer experience with Geebran at the front; had it not been for him we would have no had transportation, he went above and beyond! I was a little disappointed on dreams or breathless they didn’t have much music playing in 3pm. It was very boring during the day. What completely ruined things for us is the fact that we paid $150 to upgrade our room and it smelt awful. We had to plug our noses while we showered and used the toilet. We had incense running all the time and it didn’t work because it smelt bad. We also had someone come out multiple times to lower the AC and it never worked. They lock the AC and make it very hot.

TripAdvisor users rated this property 5 out of 5

Fire

Jaime Q on May 02, 2025

The amazing service all around would make me come back in the future. I highly recommend it to others. Staff were friendly and always happy! Everyone was always working hard and everything was super clean.... It was a great first experience in DR and a resort.

TripAdvisor users rated this property 3 out of 5

Some good more bad

torris78 (Tiffin, Iowa) on May 02, 2025

If you go to this resort, pray that you get Yessica as a waitress, Angel by the preferred pool and Nelis from the preferred pool bar. They made our experience so much better. The pool is beautiful and we... had fun at the lazy river. With that being said we will probably not return and won't recommend this resort due to the actions (or inactions) of other staff.

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