TripAdvisor Traveler Rating

This hotel is trash! Please! DO NOY STAY AT THIS RESORT! I travel alot and stayed here with family (this would’ve never been my option but someone else booked) the food is awful, the staff is rude, they ignore you and my room was dirty when I checked in . I’ve been waiting on towel for over 2 hours and had to get really pissed to get some! The front desk staff is literally the worst. I’ll never stay here ever again! Not even considering it! There barely anything to do at the resort and the over all vibes wasn’t good. Kid friendly at little yes but adult friendly no. If you’re looking for fun and a great experience please do not stay here

Had a wonderful time!! Although the weather did not cooperate as planned, we are all having a fantastic time & still have two more days to go! The Japanese restaurant was phenomenal! Chef Johnny put off a fantastic show! He had everyone smiling from start to finish!! We were so happy with our experience!! ???? ???? ????

Japanese restaurant was lots of fun and great service chef johnny. We arrived and had a bad mix up right away. Tired from our trip they gave us a room that was already occupied. We had to switch rooms 2nd time because of a leak. Thought this was going to make the rest of the trip horrible but things improved with good service and good food.

Andry from reception. He was very rude and not helpful at all upon check out. He messed us around and ignored us to speak to other guests. Left a sour taste in our mouth!! Not so lovely ending to our holiday. ?????? I feel he needs some customer service training and to work on his interpersonal skills and not speak down to others.

So after reading some negative reviews we as a family of 10 going to celebrate my daughters 21st decided to go with an open mind on what to expect and that was an enjoyable holiday and to make the most of it. Upon on arrival from the uk the checking in of our 5 rooms was a little manic being told that 4 of the rooms with same surname add all been upgraded , however this left a set of grand parents put into a totally different block some way away after making a request at booking to be together. Anyhow this was resolved within a day which we were happy about. Be aware with this hotel that ground floor rooms have a bath with shower over any other room 2nd or 3rd floor have walk in showers. We all stayed in block 42 and high we found the rooms to be very spacious and well equipped , the rooms were tidied everyday ie beds made , towels and fridge filled. Were they actually cleaned daily with towels and bedding changed I don’t believe they were , (but I didn’t expect that also). We found plenty of food options to eat throughout the day , but ain’t going to lie there is some areas that could be looked at. Beach serves rare burgers and slow. Pool restaurant appears to struggle with cutlery at times. Burger van also serves rare burgers at times. Found breakfast to be great plenty of options with some great staff especially Ana and Victor they made us welcome every morning with a smile and knew what we all wanted to drink after 1 day which showed how much attention they paid Found the bar areas a strange one all had a lot of selections but some days pool bar and beach bar ran out of drinks selections ie white wine for 2 days. Some evenings we could not get a beer with our dinner! Pool bar was very busy as at weekends you do appear to get a lot of local Dominicans arrive and they congregate around there. Also a lot of flies/wasps. One person I would say made our stay good even when it was really bad with staff attitude and behaviour over a serious security issue was a lovely guy called Junior aka Mr Happy (give him a pay rise) who you will see cleaning around the facility smiling , singing and looking like he’s living his best life. This place does have a few issues around its security processes and I highlighted these at the time in a meeting with management after hearing , seeing things and having situation occur to us. This resort does have potential to be good if run right but right now I would say it’s a 3/3.5 star at best. And personally wouldn’t return again. Marked this as a 1 … if this wasn’t for the the staffs attitude , rudeness and intimidation in a very serious matter where another guest was somehow allowed to enter my daughters room, however they soon turned this onto us without proof even though they had CCTV that we know proves who was wrong. I personally wish anyone visiting does not have to suffer what we did and I hope my highlighting concerns will make this now an isolated incident.