Overview
The BlueBay Grand Esmeralda, conveniently located a short distance north of Playa del Carmen, is a resort surrounded by lush jungle, mangrove swamps and outstanding views of the sea. Enjoy all of the facilities that this property has to offer including their full spa, three swimming pools, private beach and fitness centre.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
980
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
Amenities
Restaurant
Restaurant
Lounge
Exterior
Exterior
Kids Club
Fitness centre
Spa
Pool
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
Great Experience for Great Price
Amanda D (North Bay) on Mar 28, 2025
We just got back from a week at this resort. Overall, I have to say it was a good place. Great food, the rooms were good, and the staff was helpful and kind. I liked Cesar in the coffee bar. He was always ...so kind and helpful and we enjoyed the space. The beach is "meh", and not really a place to hang around, the pools were ok but there is no swim-up bar, and the lounge chairs are a serious issue. There are NOT enough at this resort for anyone. We spent a week having to lay on the pavement because of the shortage of chairs. Trying to save one is nearly impossible. The restaurants were great, quick and efficient. I loved being able to walk left down the beach to a little swimming hole that is stunning and beautiful - def made it worth it and the part of the ocean by that place is good, clear and nice to swim in. Overall, not a lot of entertainment and not clear where those events were held on any given day and the lounge chair issue. Otherwise, it was a great trip for a great price.
Not the experience we wanted
Therese G on Mar 28, 2025
TIPS: 1.It’s better to withdraw mexican pesos from the airport as it has a higher rate than the hotel 2. If you have a bigger group, reserve at the conceirge for the restaurants (for dinner). You should c...ome before 10am by the concierge to be able to reserve. App does not work at all 3. Go to playa downtown to get better food 4. Make sure to put the towels by the door and the trash as well so staff can replace your towels and clean the bins. Also if you want your bed sheets changed, you have to remove the old sheets and put them by the floor, or else they won’t do it 4. Bring your own chairs (inflatable). There is not enough chairs unless you go to the main pool by 5am to reserve seats. Not enough shaded areas 5. Mosquitoes everywhere even by your hotel rooms. Bring some mosquuto repelling spray —— I gave this hotel the benefit of the doubt because of the low stars, as there were good reviews. I will list my honest review below Good: 1. Our room in building 8 has a working elevator and hot water 2. Room is clean when we came, nice airconditioning 3. Nice views as it is a big resort 4. Lots of places to eat from, lots of bars as well 5. You can see some iguanas, coti and sometimes a deer 6. Staff is really nice and approachable Bad: 1. Our room had mosquitoes flying when we came. 2. Although room was clean, faucets were moving, mirror looked rusty, room is an old room. 3. Not enough carts to bring people around. 4. Not enough chairs to sit on at the pool/beach 3. Food is very basic, borderline not good. So if you want a good dining experience, do not go here. Food repeats everyday with little changes in the menu. 4. Bedsheets/towels were not replaced and bins not emptied unless you strip off your beddings and out the put the bins by the door I would suggest to consider another resort.
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