TripAdvisor Traveler Rating

The pillows and bed were amazing after tiring days at the pool and beach food was amazing butler with Jesus attentive and fast at our every request!! ??we will back very soon my teens had a an amazing time... sun was just right.............mm.m....

I must say I wasn’t sure what to expect based off reviews. but my family was extremely happy with the choice of going to El cid at Easter. The staff was amazing ripped off by Alberto our Butler taking the ...trip to another level. He gave us a truly 5 star experience and is the main reason we have rebooked for December next year with more people. Only draw back was the beach but we knew that going into it. Food was great and the dinners far exceeded expectations! If you book ask for Alberto and you won’t be disappointed

My husband and I spent the month of March at El Cid. We find the 7 restaurants to be very relaxing and each having their own unique menus. There are many pools and beautiful landscaping. The employees are... all so friendly, from the maids, grounds keeper, and restaurant workers. Since I have mobility problems a special shout out to our two butlers, Ricardo and Sebastián. They made our stay very enjoyable and saw to our every need. We had a wonderful time.

We spent a week and had a great time! Sebastian and Ricardo, our butlers were excellent and got us everything we needed! They work tirelessly to ensure a great stay. Without them it is very hard to make ...any reservations to restaurants because it's so full. Also, we loved the outdoor spin and yoga class with Ahmed. Who doesn't want to exercise when overlooking the ocean? Lol. Shout out to Tony and Elli (sp?) for fun spanish classes and aqua fit! And loving the new rooftop bar. Aa we have been coming here for 6 years it would be great to change up the restaurant menus and refresh the rooms on the marina side as they are getting very tired and old looking. Also, the seat cushions in the lobby and main buffet restaurant need washing. Pls also add some more activities!

I am giving 3 of 5 stars. Hotel is clean, beautiful, well maintained, with friendly staff The beach has really eroded since I was last there. The food is just “okay “ but the service is excellent. Avoid ...Richard in the lobby who is trying to get you to listen to the “90” minute travel club sales pitch. It is 4 hours long as you continue to decline their offers. The price is different for everyone, and well over 100,000. I’m not joking. Richard will advise you will get certain things at the spa for doing this but when you get to the spa it is something different. He’ll send you on a free cenote tour for 3-4 hours but it’s 7 hours and you stop by a jewelry store first. If we had children with us or had health issues, this would have been a problem. He clearly knows what he is doing but nothing is as he says. Spanish lessons were great but at a different time and location every day which is difficult to follow. Our butlers Hugo and Gerero were fantastic! We had platinum club service which was nice for exchanging money and high end drinks but we don’t drink much. The pools are beautiful. I’m not sure we’d go back after the bad experience with Richard and the vacation sales team. Too many lies.