Overview
El Dorado Royale, a spa Resort for adults only, is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. A romantic secluded deluxe all-inclusive spa resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of sparkling wine
- All gourmet meals and specialty bites
- Mini-bar restocked daily with soft drinks, water and beer
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed
- Garden view
- Maximum 2 adults
- 1 king bed
- Garden view
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Patio
- Smoke-free
- Upgraded amenities
- Step right into a lazy river that crosses in front of your suite's patio.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
Amenities
La Isla pool
La Isla
Los Tucanes
Beach dining
Fuentes Pool
Health Bar
Jojo's Bar
Cabanas
Fuentes Theatre
Rincon Mexicano
Guacamayas Bar
Cocotal
Lobby
Guacamayas Theatre
Martini's
Pier
Jojo's Restaurant
D Italia
Exterior lobby entrance
Location
Reviews
TripAdvisor Traveler Rating
Tried again and disappointed again, so sad as this was our favorite resort for 10 years
SirC_LadyDD (Erin, Canada) on Mar 24, 2025
Unfortunately this resort is showing its age. Started coming here in 2009 and became a member in 2010. Fully enjoyed all their properties, especially their “gourmet inclusive “ restaurants. Our room had br...oken shower taps, bathroom windows that couldn’t close, tiles missing and the “new” terrace couch is half the size of what was there before and it barely fits 1 person now. The restaurant service is unbelievable, everyone now has to make reservations on an app that doesn’t work properly. Forced to have dinner at 9 pm, came 15 minutes early and told to go away until our time. Came back at 9 and made to wait until all the others were seated. Had an ok dinner but nothing like we are used to from this resort and D’Italia Casitas. The ridiculous part was when we got our dessert and coffee the manager came over immediately and told us that the staff needed to go home (10:15 pm) and we needed to leave. We had barely started our dessert and just got our coffee. A few minutes later another server, not ours walked by the table singing na na na na goodbye. If this was my 1st time here it probably wouldn’t have bothered me as much but not after 16 YEARS of coming here. What a pathetic level of service at what is supposed to be a 5 * top level resort. The next night at Kampai the service was better and the meal was better but the menu has been significantly reduced. One of our favorite entertainment spots is seeing the Tenors at Gaviotas bar on Friday, they didn’t show up. Usually a business tends to try and improve service but definitely not here. Every year for the past 5 years service has declined, menus have been reduced, drinks were always made with actual fresh fruit juices now it’s some hideous pseudo juice. There used to be pillow options, towel art, room scent options , treats with turndown service. All gone. It seems like the management are trying to squeeze every dollar they can out of the place. I feel bad for the staff that keep trying to manage with reduced support and ability to do what they used to. Went to Valentin Imperial after leaving EDR, like night and day. Valentin is doing everything that EDR used to do and excelling at it. We did these 2 resorts back to back, so our experiences are current.
Best Time and Great Place
Betty A on Mar 23, 2025
My husband and I stayed at El Dorado Royale and we had an amazing time. The staff was awesome. Our concierge Ivan Cuevas did an amazing job taking care of us. Whatever we needed, he was on it. All the rest...aurants we ate at were delicious. Thank you Ivan Cuevas, Emiliano Venegas, Claudia and everyone for a great time. We will be going back.
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