Overview
El Dorado Royale, a spa Resort for adults only, is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. A romantic secluded deluxe all-inclusive spa resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of sparkling wine
- All gourmet meals and specialty bites
- Mini-bar restocked daily with soft drinks, water and beer
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed
- Garden view
- Maximum 2 adults
- 1 king bed
- Garden view
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Patio
- Smoke-free
- Upgraded amenities
- Step right into a lazy river that crosses in front of your suite's patio.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
Amenities
La Isla pool
La Isla
Los Tucanes
Beach dining
Fuentes Pool
Health Bar
Jojo's Bar
Cabanas
Fuentes Theatre
Rincon Mexicano
Guacamayas Bar
Cocotal
Lobby
Guacamayas Theatre
Martini's
Pier
Jojo's Restaurant
D Italia
Exterior lobby entrance
Location
Reviews
TripAdvisor Traveler Rating
17th visit to our favourite resort
scottandjoyb (Parksville, Canada) on Mar 15, 2025
Just returned from our annual vacation at Royal. We have seen many changes over the years, some good some bad. The staff is what’s always makes this place wonderful. They make us feel like family and have ...become friends with us over the years. We keep in touch with many of them and so look forward to spending time with them. At Cocotal we had the pleasure of being served by the great Celestino, Victor, and Noah. Our good friend Alex ( omelette chef extraordinaire) is having time off so we very much missed seeing him this trip, but breakfast was still great. We visited with our good friends Antonio and Mauricio at La Isla for lunch also, but we missed seeing their smiling faces at Cocotal this trip. Lunch at Kick and Spot were very good, we spent most of our time at Fuentes pool as it was close to our rooms at building 52. We had wonderful pool drink service every day, and the bartenders at the swim up and at Kick did a great job. We saw our friend Issac at pool 31 for a Bahama Mama ( his are the best) but the best part of our visit was spending time with the Man the Legend Caesar. He moved around while we were there but we just followed. lol. Such a wonderful person and the hardest worker, every beverage he makes is made with care, he truly is a professional. Our good friend Videl was working in a restaurant (D’italia Casitas) so we didn’t get much time with him, but fit in a big hug and a couple quick hellos. Our butler Alvaro was wonderful, such a nice person and came through for all our requests and shuttle drivers were fabulous also. Always showing up just when we needed. So happy to visit our friend Luis also, he is a butler at Generations now, such a great person. The weather was very hot and humid during our stay, with a few thunder showers. Our transportation was booked through Lomas and was on time and perfect as usual. We arrived at Cancun Airport at 5pm and had no long lines at immigration, but our brother arrived at 2pm and said it was extremely busy with long lines, so I think we just got lucky. We did room service the first night as there are basically no other options. They need to fix that, La Isla should be open for dinner again, it was always a place to just walk up to since Jojo’s is gone. We met and heard many frustrated and even angry (hangry) people while there. The Pizza place is the other option but serving only Pizza, no salad or other option, no dessert? This is strange to us as we have visited so many times and this change makes no sense. By the way cheese burger from room service arrived completely raw, even though we said well done. Couldn’t even eat. Management needs to fix the dinner nightmare at Royal. Telling people to go to Generations Chefs Market is ridiculous, you’ve booked to stay at an Adults only and are sent to a Family resort to find food? This is very bad! Probably the biggest complaint, I actually can’t fathom what the management is thinking? Our reservations were all good as we did it immediately when we got there. Sante fe, D’italia Casitas, and Jade were the stand outs. Kampai was just ok this trip which is surprising as it’s always been our favourite. Menu has been shrunk and food was very salty. D’italia Villas has had a menu change, not Italian any more and people said the food was awful, glad we skipped it. I hope that Management will pay attention to dinner problems at Royal, no one expects to book a vacation and not be able to eat dinner on the first night. Hopefully things improve as we would hate to have to go somewhere different.
Highly recommend
Susan G (Cobden, Canada) on Mar 14, 2025
The resort is spotless and the staff go above and beyond to ensure you want for nothing while you are there. The all inclusive package allows you access to three resorts giving you many options for restau...rants, bars and pools. Excursions were also very well planned and a tone of fun.
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