Overview
El Dorado Royale, a spa Resort for adults only, is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. A romantic secluded deluxe all-inclusive spa resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of sparkling wine
- All gourmet meals and specialty bites
- Mini-bar restocked daily with soft drinks, water and beer
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed
- Garden view
- Maximum 2 adults
- 1 king bed
- Garden view
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Patio
- Smoke-free
- Upgraded amenities
- Step right into a lazy river that crosses in front of your suite's patio.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
Amenities
La Isla pool
La Isla
Los Tucanes
Beach dining
Fuentes Pool
Health Bar
Jojo's Bar
Cabanas
Fuentes Theatre
Rincon Mexicano
Guacamayas Bar
Cocotal
Lobby
Guacamayas Theatre
Martini's
Pier
Jojo's Restaurant
D Italia
Exterior lobby entrance
Location
Reviews
TripAdvisor Traveler Rating
Best service
Jessica B on May 29, 2025
Dinner at D’Italia Casitas was the best! In addition to the food, Landy, Edmar, and Nicolas provided the best and friendliest service. Missael made us the best pre-dinner drinks at the beach bar every day...! The amazing staff made our relaxing time away even better.
Worst customer service I have ever recieved and I got married at the resort.
Leah w on May 29, 2025
Terrible customer service. Never have I been treated so poorly by a company before. We got married this past Saturday the 24th, bringing 35 guest with us. I would estimate the amount of money our group spe...nt there was $60,000 or more. Several managers that we encounter flat out rude. The manager camp awful. The manager at Casitas honestly the most rude person I’ve ever met. We stayed after our wedding to have a few days of honeymoon. We splurged and moved over to the Casitas, where some of our minions included a private pool area. On the last day of our day, we are exhausted and just wanted to relax take a nap in the room and enjoy ourselves. We were completely unable to do that as there was nonstop loud construction happening, literally right outside of our room. We could not enjoy these amenities that we paid for we brought it to the managers attention. He looked me dead in the eye, and said he did not care. Actually, I was Told at first that no there was not construction happening outside my room I must be mistaken. Gaslighting at its finest. I came back with a video and still told they did not care. It wasn’t his problem and to get over it. I explained to him how frustrated we were and that we just got married here on Saturday again he looked at me. I said he did not care. There was nothing that he could do. I have since reached out to others that were in charge at this resort and given the same excuse. I cannot fathom why you would treat your customers this way. Definitely not a five star resort. There are other things that happen, but this was what put me over the edge. Don’t expect to ever have transportation to and from anywhere the golf cart are nonexistent. Do not expect to eat with more than six people at a time. They will make absolutely no accommodations to this, not even adding on an extra person or two. Even though our concierge said, it would be fine to have dinners with 8 to 10 people. It absolutely was not true when we showed up for dinner. Not only was it not true, but they extremely rude to us for even asking. The resort itself is definitely not up-to-date. Many of the dining room chairs are dirty. The water is way too warm. The only saving grace are the employees such as bartender, weight, staff, and house cleaners. I have nothing bad to say about any of them as they were extremely friendly and provided excellent service. I would not recommend anyone have their wedding here, they do not care to make your experience, rememberable, relaxing, or exceptional.
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