Grand Riviera Princess All Suites and Spa Resort reviews
13165 TripAdvisor reviews
We cannot wait to return
Roxana A on Jan 05, 2025
My daughter and I spent 8 days at Grand Riviera Princess in December 2024. Prior to booking, we had some reservations due to having read some of the critical reviews. To our pleasant surprise, our experie...nce was 100% positive and none of the concerns expressed by previous guests came true. First of all, the resort is absolutely beautiful, with very tall palm trees and lots of water fountains, and it is very well maintained by the constantly hardworking staff. The fact that is large is, actually, a bonus since it offers the chance to walk and exercise after meals and in between. There are, also, trolleys which run back and forth, between the beach and the lobby. Wildlife is plentiful and wonderful to experience: from exotic birds, coati and iguanas, to monkeys and even deer. Our room was clean and quiet, with the most comfortable bed. Just steps from the beach and by the Snack Bar, one of the buffets where we had breakfast and lunch. The minifridge was stocked daily. For dinner we went to the bigger buffets in the main plaza and we always found delicious food among the impressive amount of choices. We tried two of the a la carte restaurants, as well as tacos by the pool and burgers on the beach. The evening shows were very professional. We saw the Mexican Show, Michael Jackson, Grease, The Nutcracker, Fire Show, etc. The beach is long and with lots of beach loungers. If you are a swimmer, unfortunately, the water is very shallow and there are rocks in certain areas, so it is difficult to swim. However, the swimming pools make up for it and there are plenty to choose from, each with its own vibe. They are very clean and bar service is, also, provided. We visited Playa del Carmen a couple of times since it is so close by. All in all we had a memorable vacation and we cannot wait to, one day, return.
Great relaxing vacation
heathergQ8139JP on Jan 04, 2025
My husband and I thoroughly enjoyed our 11 day stay at Grand Riviera Platinum Princess Resort. The staff were friendly, helpful and very hard working. We had breakfast daily at the Snack Riviera Buffet. O...ur server Lorenzo was great! He remembered what we liked to drink and was friendly and attentive to us each day. The staff at the beach bar serving drinks were awesome as well! Lorena, Israel and ‘Super Mario’. Our room was promptly and thoroughly cleaned daily with extra little touches to make it special. The concierge and bar staff at the Platinum Lobby were friendly, informative and helped us enjoy a relaxing and memorable vacation. We went to most of the A la carte restaurants - Mama Mia, La Hacienda, La Vaqueria, Miso (teppanyaki), Miso (sushi) and La Fleur. I liked them all, but I was not a fan of the sushi. I usually used the app to book the a la carte restaurants and it worked well with no issues. We took a sea kayak and hobie sailboat out and had a great time. Looking forward to our next visit!
Want to go home
Wander59761150454 (Portugal) on Jan 04, 2025
Awful experience so far. Got scammed at restaurant this is my story. Went to steakhouse (nothing there by the way) for a reservation, sorry no room sir. But, ahhh a but, if you buy this bottle of wine we... have a seat (la créma wine, 16.99$ Costco in Florida, 120$ here). I asked do you have cheaper bottle, no more I was told Funny thing people were drinking cheaper bottles So this all inclusive resort doesn’t have room in restaurants but if you buy the most overpriced expensive bottle of wine a miracle happens and there is room now. Went to see concierge and he said that’s ok, we don’t have to give you a table ? Really an all inclusive ? You only give us a table if we pay ? Yes sir Our room had to change it, smelled like mold and so damp our clothes were wet when you put them on The shower didn’t work you had to use the handle, called they said we don’t have the part TV’s are first generation flat screens and not clear. This hotel not only needs proper standards they need a full revamp
Christmas break
MAURICE D (London, United Kingdom) on Jan 01, 2025
Just returned from 2 weeks in the Riviera and had a great time. 10th time now in Mexico and 3rd Christmas. Biggest Hotel we have ever stayed at. Grounds really beautiful room a bit dated but clean and comf...ortable with fantastic shower. Hotel very clean and well worth a visit. Food was very good and tried two of the themed restaurants which were also very nice. Staff were nice and friendly and had some nice chats with Margarita whilst she served us our drinks in the evening. Ignore some of these negative reviews sure some of these people just like to pick faults wherever they go
Very bad hotel
Mark K on Dec 30, 2024
On arrival at the hotel the rooms we were given were on the ground floor when we asked for rooms on the third floor. The room we were given stunk and had mold around the air conditioning The fridge and TV... did not work there were tiles broken in the shower floor which were dangerous The telephone hand set was dirty the sink was cracked the bedside drawers were broken I went back to reception to be told there were no other room’s available also I was told that I have got what I paid for.I asked why the fridge wasn’t working And was told the fridge was there just to store the drinks not to make them cold The staff behind reception were rude and very unprofessional the lady supervisor hid in the back office and refused to talk to us We ended up sleeping in the room until We could sort it out the next day This is not a 5 star hotel like advertised And would not recommend it to anyone