TripAdvisor Traveler Rating

READ/YOU WILL REGRET STAYING HERE. Our group of 9 people recently stayed at the Grand Riviera Princess, spread across 4 different reservations, and unfortunately, the experience was extremely disappointing... from the start. Communication: This was our biggest frustration. Prior to our trip, we emailed the resort multiple times regarding special occasions we were celebrating and with some important questions and requests. Not a single email was ever acknowledged or answered by their staff. This total lack of communication made the planning process stressful and disorganized before we even arrived. Check-In & Coordination: We had hoped for some basic acknowledgment of our celebrations that were listed when we booked the resort but nothing that they promised was given to us. The front desk staff seemed uninterested and unhelpful. Service: Overall service was slow, uncoordinated, and at times rude. Staff appeared overwhelmed and disengaged. Getting any kind of help, even for basic things, was frustrating and time-consuming. There were a few exceptions of course, some of the staff was actually nice and friendly which helped a bit but it was not the majority. Food: The buffets were repetitive, and the à la carte restaurants were VERY hard to book (even though they were not full) and underwhelming when we finally got in. A lot of the items on the a la carte menus were not available for ordering. Beach: Forget about going to the beach. It was full of seaweed, which I get is out of their control BUT, they didn’t even bothered cleaning. We did notice they cleaned the “Platinum”/VIP area but not the poor people area. The pools were nice, and loungers were hard to come by unless you woke up at the crack of dawn to reserve one. Angel (Manager) / Teresa (Concierge) / Mr. Guttierez (Italian Restaurant Manager) - These were the rudest staff members I personally dealt with. When we made the dinner reservations we were not informed that there was a dress code. So, at the Italian restaurant Mr Gutierrez (Supposedle the manager) told me to go back to my room to change otherwise “my friends could bring me food in the room”. Keep in mind I had pants, closed shoes and a nicer tank top. I tried to argue with him that I was far from the room and that nobody informed us. Also that I had seen people walk into the restaurant with flip flops which is not allowed but yet they were sitting and having dinner. He did not care so I went back to change. Afterwards, I went to the concierge spoke to Teresa and asked to speak to the manager and explained the reason. She also didn’t seem to care and called the manager. So Angel (The manager) arrived and Teresa told him the story in Spanish but I don’t think they realized I also spoke Spanish and the manager made some rude comments until I intervened in Spanish to their surprise and then his whole tone changed. He said none of them had any power over the restaurants but that he would speak with the manager the next day and personally follow up with me. I already got home and I am yet to hear from Angel.

Disappointed. We are Royal holiday members, but the only thing it got us was a second wristband. The people, restaurants are good. We booked because it was a family vacation with littles. So the kids’ pool... and playground were a major draw and our booking agent agreed. Except all that good stuff is only for platinum members. Drink service on the beach? Only for platinum. It’s a hard facility to get around, especially with strollers. Very few elevators and lots and lots of steps! There are many good resorts in the area. I would not recommend this one to friends and we won’t be back.

We stayed over Easter April 2025 and it's taken me a few weeks to figure out what I wanted to write in this review. Honestly there is just so much that went wrong I don't want this review to be too wordy. ...I figured I'd take a different approach and bullet point the facts instead. *We stated in the Platinum section. *Our Initial room (5029) on the 1st floor smelled awful. The mold smell was just too much to bare that we asked day 1 to be switch as I couldn't imagine staying 7 days in that room. *2nd room (5202) was a corner room on the 3rd floor. It was dark and had a leaky fridge. Also, EVERY afternoon it smelled like sewage. Housekeeping even called for service while we were out because they even noticed a problem. *2nd day we sat by the window as we thought it would be a beautiful view until we looked down on the floor and saw a bunch of dead bugs on the floor at the Snack Riviera Restaurant. It was 8:30am in the morning. You would think the floors would have been cleaned from the night before. *Buffet food was bland and greasy. Bacon layed sitting in a pool of grease day over day. *Dinner Reservation system was a mess. Can't book anything for the first 2 nights of your stay and once you book a restaurant you can't look up another restaurant for possibly a different time or place because the system knows you already have something booked. If you'd like to switch or even see what else is available, you have to cancel your reservation and start over. This could leave you with nothing as that happened to us. *Went to concierge for assistance. He found us a reservation for 6:45pm at LaFleur and when he went to book it was taken that quick. Tried to get my original reservation for 6:30pm at Mamma Mia and it was taken already. He said there wasn't anything he could do and now we were left with nothing. *Later that night went to another concierge upfront and explained what he did, and she made a phone call and was able to get us our 6:30pm Mamma Mia reservation again. (Now that's a concierge!) Honestly I think they are so used to their horrible reservation system that it doesn't phase them anymore. *5 days in and on Easter I'm by the pool and my daughter and husband come down to let me know that the bathroom floor was completly soaked as the toliet was leaking from the seal on the floor. *Spoke with management and they switched us to a different room (5209) same floor. *After everything we had been through I asked for compensation for this inconvenience. Who likes packing up literally everything in their room mid stay. The concierge (the same one from the reservation fiasco) could only offer us a bottle champagne and gave an I don't care attitude. We escalated to a Manager, and I couldn't believe what was offered as none of them were $ compensation. That is what we were looking for at this point, but she said it couldn't be done. That's something they don't do. She offered us: - a bottle of champagne - no thank you, then tried offering us a 1 day pass to the family club - no thank you, then a reservation to chill out (yes a reservation ONLY not even a comped meal) - no thank you, extra minutes at hydro thearapy (my daughter was under 18 so she couldn't attend) - no thank you, and lastly a 9:00pm reservation to LaFleur. After revisting her list we settle on a 6:30pm reservation to LaFleur and a comped bottle of wine. This was truely exhausting and shameful on the resorts behalf. *Went to the sports bar and didn't know that you had to put your name down on a list to play pool. Once we saw what was going on while we were eating dinner, we put our name on the list and then after 30 mins they cut you off and told you your time is up, and you have to leave the pool table. We couldn't even finish our game. *Two nights later we showed up at LaFleur and they have ZERO record of our reservation and the comped wine that the resort manager was supposed to make. UNBELIEVABLE!!! Who does that??? After speaking with the restaurant manager and waiting 20 mins he honored it thankfully. This resort is TRASH and would not recommend it to anyone! Please don't consider staying here because there is nothing worse than going on vacation and feeling like you're stuck in a crappy place! A vacation is supposed to be relaxing and beautiful, a place you don't want to leave and go back to reality. We had the opposite experience and couldn't wait to go home!! Sorry this wound up being pretty wordy afterall. Management don't even try and leave a comment saying "oh we're sorry..." because you're not. You and your staff were given plenty of attempts to make it right and you didn't!

We’re currently 1 week into our 2 week stay and I think we may have found paradise. There are renovations going on at the minute and I don’t feel this has hindered our holiday at all. The resort itself is... large enough to house everyone here. The staff cannot do enough for you and that’s without tipping. Unlike most resorts who only pay attention when you get out your purse. The food is outstanding especially the beach BBQ and have found nothing has upset our stomach yet and with it being a week in I doubt it will. Will give a deeper review once home but please don’t let the negative reviews put you off! The renos are no problem at all!

I just came back I stayed from May 4th to May 10th. I had an awesome time. Food was delicious plenty of options. Very clean, lots of different pools for swimming and the beach was spectacular. The staff w...as very accommodating. You can book your excursions during your stay. In the evening they have local vendors and evening entertainment. The gift shop has everything including sunscreen and snacks which were overpriced. The resort was absolutely beautiful. I would definitely go again.