All inclusive

JOIA Paraiso by Iberostar

Riviera Maya 5.0

Overview

The JOIA Paraiso by Iberostar is the ultimate adults-only luxury resort with the Iberostar Grand Collection. Oceanfront resort offers exceptional service and impeccable attention to detail. You also receive exchange privileges with the other hotels in the Iberostar Playa Paraíso Golf & Spa Complex with access to 19 restaurants & 19 bars!

 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Suite
646 square feet
  • 1 king bed, or 2 double beds
  • Garden view
Suite
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Hammock or swing
Additional details

Grand Suites: 

• Online check-in*

• Room selection through “My Room Online”

• Special welcome drink

• Refreshing towel upon arrival

• Registration at reception (not private)

• Hotel & Room orientation made by bellman

• Resort Credits

• Bottle of local wine/liquor

• Grand Experience Team courtesy call during stay

• 24 hour Guest Service

• Grand Experience Team available to assist the guest needs in the hotel areas

• 24 hour Bellman service

• 24 hour Valet parking service

• Pool Grand Experience Team service

• Resort guided tour by appointment (Grand Experience Team)

• Grand Experience Team courtesy call day before checkout

• Baggage claim by bellman in room

• $ Late check out**Subject to availability

Upper Floor Suite
646 square feet
  • 1 king bed, or 2 double beds
Upper Floor Suite
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Hammock or swing
Additional details

Grand Suites: 

• Online check-in*

• Room selection through “My Room Online”

• Special welcome drink

• Refreshing towel upon arrival

• Registration at reception (not private)

• Hotel & Room orientation made by bellman

• Resort Credits

• Bottle of local wine/liquor

• Grand Experience Team courtesy call during stay

• 24 hour Guest Service

• Grand Experience Team available to assist the guest needs in the hotel areas

• 24 hour Bellman service

• 24 hour Valet parking service

• Pool Grand Experience Team service

• Resort guided tour by appointment (Grand Experience Team)

• Grand Experience Team courtesy call day before checkout

• Baggage claim by bellman in room

• $ Late check out**Subject to availability

Pool View Suite
646 square feet
  • 1 king bed
  • Pool view
Pool View Suite
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Hammock or swing
Additional details
Grand Suites: 

• Online check-in*

• Room selection through “My Room Online”

• Special welcome drink

• Refreshing towel upon arrival

• Registration at reception (not private)

• Hotel & Room orientation made by bellman

• Resort Credits

• Bottle of local wine/liquor

• Grand Experience Team courtesy call during stay

• 24 hour Guest Service

• Grand Experience Team available to assist the guest needs in the hotel areas

• 24 hour Bellman service

• 24 hour Valet parking service

• Pool Grand Experience Team service

• Resort guided tour by appointment (Grand Experience Team)

• Grand Experience Team courtesy call day before checkout

• Baggage claim by bellman in room

• $ Late check out**Subject to availability

Ocean Front Butler Suite
646 square feet
  • 2 double beds, or 1 king bed
  • Ocean view
Ocean Front Butler Suite
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Hammock or swing
Additional details

Upper Grand Suites:

·       Personalized pre-arrival contact to learn the guest’s preferences*

·       Online check-in*

·       Room selection through “My Room Online”

·       Personalized welcome

·       Special welcome drink

·       Refreshing towel upon arrival

·       Private check-in with a Hotel & Room orientation made by the butler

·       Resort credits

·       Customized Minibar

·       Bottle of local wine/liquor

·       25% of discount on Star Prestige

·       Butler courtesy call during stay

·       24 hour Guest Service

·       Exclusive Grand Experience Team with butler service

·       24 hour Bellman service

·       24 hour Valet parking service

·       Pool Grand Experience Team service

·       Ironing service

·       Resort guided tour by appointment (Butler)

·       Butler courtesy call, day before checkout

·       Butler support for any guest needs

·       Personalized farewell of guests

·       Baggage claim by bellman in room

·       Complimentary late check out* *Subject to availability.

Panoramic Ocean Front Butler Suite
645 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
Panoramic Ocean Front Butler Suite
645 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Hammock or swing
Additional details

Upper Grand Suites:

·       Personalized pre-arrival contact to learn the guest’s preferences*

·       Online check-in*

·       Room selection through “My Room Online”

·       Personalized welcome

·       Special welcome drink

·       Refreshing towel upon arrival

·       Private check-in with a Hotel & Room orientation made by the butler

·       Resort credits

·       Customized Minibar

·       Bottle of local wine/liquor

·       25% of discount on Star Prestige

·       Butler courtesy call during stay

·       24 hour Guest Service

·       Exclusive Grand Experience Team with butler service

·       24 hour Bellman service

·       24 hour Valet parking service

·       Pool Grand Experience Team service

·       Ironing service

·       Resort guided tour by appointment (Butler)

·       Butler courtesy call, day before checkout

·       Butler support for any guest needs

·       Personalized farewell of guests

·       Baggage claim by bellman in room

·       Complimentary late check out* *Subject to availability.

Romance Villa with Private Pool and Butler Service
2088 square feet
  • 1 king bed
  • Garden view
  • No more than 2 guests in the room
Romance Villa with Private Pool and Butler Service
2088 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Hammock or swing
Additional details

Grand Suites: 

• Online check-in*

• Room selection through “My Room Online”

• Special welcome drink

• Refreshing towel upon arrival

• Registration at reception (not private)

• Hotel & Room orientation made by bellman

• Resort Credits

• Bottle of local wine/liquor

• Grand Experience Team courtesy call during stay

• 24 hour Guest Service

• Grand Experience Team available to assist the guest needs in the hotel areas

• 24 hour Bellman service

• 24 hour Valet parking service

• Pool Grand Experience Team service

• Resort guided tour by appointment (Grand Experience Team)

• Grand Experience Team courtesy call day before checkout

• Baggage claim by bellman in room

• $ Late check out**Subject to availability

Amenities


Location

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Wonderful hotel with amazing food , great facilities and service.

hod w (Vancouver Island, Canada) on Nov 09, 2024

The hotel is wonderful with great facilities, including a wonderful spa with excellent amenities that are free to use. The hotel has a great gym and you also have a access to a bigger gym with boot camp , yoga and spinning studios. The shows and evenning activities are great as well. We loved the Mariachi by the pool and the circus was fun. Food overall varies between good to excellent. Drinks are all made with premium alochol. Rooms are big with very comfortable beds. The service is top notch everywhere you go including pool and beach service that includes drinks and food. Italian and Mexican were our favorite restaurants, ( food that I would expect in local restaurants in my hometown - really high level stuff) Things I would improve: 1. Pastries and breads- all the breads we had were dry and didn't have a nice texture to them including the Brioche buns for the burgers which was very disappointing.. I read this is something common in a lot of hotel in Cancun but I really don't understand why. Dessertd were hit and miss , only a few that were spectacular ( the Tiramisu and cocoa ball at the Italian were memorable) 2. There's a coffee shop at the hotel with the coffee being ok and pastries being so so. We ended up going to the Maya hotel coffee shop( which is included) the coffee and the level of pastries were a lot better. The milk was actually steamed properly over there and the espresso felt like it had more flavour to it and less "burnt". 3. We stayed at room 7279 and the shower temp was going for warm to cold all the time. We asked to fix it but we're told that it cannot be fixed by the concierge. * All in all we had a great time and will consider coming back.

TripAdvisor users rated this property 5 out of 5

Super awesome, Reyas Che is exceptional.

billybobthorton007 (Edmonton, Canada) on Nov 07, 2024

Service, food, presentation all perfect. Awesome experience. Reyas Che is the very best!! Reyas was fun, educational and personable! The food was great, salmon special was so delicious. Definitely a repeat stop, we’ll be back ?? Great adult resort.

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Vacation Offers

  • Receive up to $800 in resort coupons with a minimum stay at select all-inclusive Iberostar Hotels & Resorts in Mexico and the Caribbean.

    Montego Bay, Puerto Vallarta, Cancun, Riviera Maya, Cozumel, Punta Cana

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