TripAdvisor Traveler Rating

Beautiful resort right on the beach. Palapa huts are so charming. Several restaurants, pools throughout the property. Even with not great weather, it was still a great week. Go to Fuego Restaurant, and be sure to ask for Antonio Lopez. He's the BEST waiter! Gracias por todo!

We have been coming to Mahekal for almost 20 years, and have loved it every time we have visited! The palapas are comfortable, clean, and so much closer to the beach than other high rises or all-inclusives! The staff, especially Ruben at Fuego, has always been attentive, and the food is always enjoyable, both in presentation and in taste! This is our favorite vacation spot in the world, and we always look forward to coming back!

We stayed at the Mahekal beach resort from the end of August until the beginning of September. The experience itself was great. We had the advantage of visiting during a quiet period which allowed us to enjoy all the facilities with few other tourists. The house was superb, with air-conditioning, bedding that was changed frequently and plenty of toiletries. The other advantage was the Starbucks on site, the various activities on offer and the excellent food in the restaurant. We ate better in the hotel than elsewhere. The pool was clean and breakfast was very complete. The preparation of small dishes made everything even more pleasant. The staff are friendly and speak Spanish and English. During our stay there was a problem with an item and the staff at reception, especially Corinna and Eliezer, were particularly kind. The only thing to get used to is the culture around tipping. It may not have been on purpose, but if the tipping was below expectations we could see it in the expressions. While we understand this, it's still just a bit of a shame. The hotel is very well located, facing the sea and the center of Playa del Carmen. Also the security was excellent and we always felt safe, even at night. We highly recommend this resort.

My wife and I came to Mahekal for our honeymoon in August 2024. To be blunt, we were extremely underwhelmed. To start, we reserved the ocean front palapa over a year in advance, noting it was our honeymoon. However, we were placed in room 36. Mahekal claims this is an oceanfront palapa. It is not. It is an oceanfront room connected to multiple other rooms. Although you get the private plunge pool, there are no vaulted ceilings and it is much smaller than the other palapas. To make matters worse, it is directly next to a VERY loud club. Our first night we were up until 4/5am due to music and noise. I should note that we are 28 years old and typically have no trouble with a little noise. When we voiced all of our concerns in the morning, we were told there was nothing that could be done. After arguing with management for the entire morning, we were eventually moved to Room 5. Room 5 is an actual ocean front palapa. However, you should know that the beach is public and people tend to set up directly infront of your palapa order to get shade. People bring tables, chairs, coolers and very loud speakers. People will also stay out there until 2/3am. Although we finally received the correct room, our air conditioning broke within a few hours. We were then moved to a smaller room with no ocean view for the night. Laughably, we were given a room with two queen beds - ON OUR HONEYMOON! The next day, the air was repaired and we were moved back to Room 5. We were happy to be in our room after two awful days. When speaking with the front desk, we were promised a free night stay due to the inconvenience. Overall, the resort was okay. Relatively average food, nothing special. There were tons of bugs - we left with a millions bites on our legs and back. We even used extra strength bug spray but that did not help. The cherry on top was check out. Despite being told we will receive a free night stay, we were now being told that they had no record of it, and that it should have been done prior to checkout. Instead, they offered to comp our laundry service ($30 USD LOL). We argued for almost 20 minutes before having to leave for the airport. Ultimately, they took all of our information and said we will receive the Free Night via email. Well, it is now almost three months since we left Mahekal and we have not received the Free Night. Despite NUMEROUS calls, we are always told that they are looking into it and we should be getting it soon. After several more attempts, I messaged Mahekal on instagram. I was told they have no record of this, and that they spoke to everyone at the front desk. My point of contact, Allan from concierge, was helpful in the beginning but has since been avoiding my calls. The only way I can actually get a hold of him is if I provide a fake name to the front desk. AVOID THIS RESORT AT ALL COSTS. We truly enjoyed servers/bartenders, but the management here is horrendous. We were constantly lied to and actively evaded. Please save yourself the frustration and book elsewhere. Sincerely, disappointed honeymooners.

My son got married on the resort and it was spectacular. The food was incredible and the service was second to none. Especially Enrique Alberto Zury Pablo- he anticipated our needs and was a warm welcome every morning and a fresh Margarita at night. It was a memorable and joyful experience!