TripAdvisor Traveler Rating

This resort exceeded my expectations. The grounds of this hotel are just beautiful, so lushes with nature and animals. There are so many hidden paths and shortcuts to walk around and so much to see around ...every corner. Also the lagoon with the natural water that comes straight from the sea is why i chose this hotel. Food is good, it's not excellent, but it's very good. There is so much variety in fruits, vegetables, breads, desserts, main courses and drinks, that anyone can surely find what they like. I hope to come back soon!!

My husband and I really enjoyed our stay!! Staff is exceptional and the environment was so peaceful. Loved the beach and the food was good.

Location was great for going to XCARET but other than that not great. We stayed in the royal level, and did not feel like luxury. They had a WHATSapp messenger to message with needs and the staff never fol...lowed through with their what’s app messages. We requested reservations for dinner since we were at the Xcaret park and they said they were working on it, when I asked them in person they didn’t recall we asked through messenger. Also we had blood on our sheets and went to the front desk to get someone to clean them and no one came so a few hours later when we came back we had to call the front desk ourselves again to get them to come clean it. The food at the buffets were borderline inedible. The a la carte cafes were good. Service was good.

Occidental xcaret resort was great, loved the jungle feel animals,all staff very friendly.food to the most part was good, beach area small, met all our needs, we never had problems finding lounges or shade...d areas overall had a great 7 day stay will definitely return in the future

Everybody in the hotel was very helpful and kind. I would like to thank Darlene and Miguel for their awesome customer service! My mom and My aunt, both senior citizens, truly appreciated their help and pat...ience with their questions. Hotel is walking distance from Xcaret Park.