TripAdvisor Traveler Rating

We had a few teething issues on arrival. We were unhappy with our room, which was a disappointment. However, management were very good and resolved this promptly. We were given another room which we were happy with. The hotel itself is beautiful and the setting is wonderful. Seeing the wildlife has definitely been a highlight. The beach is glorious and the pool areas are great. We were happy to discover an adults only section around the pool. The food was standard buffet fare. Personally, I didn't like the main restaurant as it was busy, overcrowded and felt like feeding time at the zoo! The service was very hit and miss throughout our stay. Some waiters were cheerful and helpful, whereas others were miserable and took a while to acknowledge us waiting to take our drinks orders. I would highly recommend booking the steak house, as we thoroughly enjoyed our meals and the service was exemplary. In summary, we generally enjoyed our stay and sincerely hope the hotel recycles as much as possible.

I really wish that food wasn't an issue at this resort. The jungle, the pools, the man-made beach were all great. Service was usually very good and the circus show was quite good. I have been to Mexico and the Caribbean about 15 times and I know what I'm doing, never had an issue before. The food. Food at the buffets was often not hot enough to be safe or not kept cold enough to be safe. A few times food tasted off, like it was too old or something. 9 people were in our group and we all had some amount of gastrointestinal issues. 2 of us were sick for a few days at resort and then a week at home. A few were sick for a few days and a couple were just quickly sick for a day. All our symptoms were the same - sudden diarrhea with no other symptoms. We all eat a variety of ways so it would be hard to identify one thing. Another thing is that over the counter medications did not seem to help much - like food-borne illnesses. Someone on a post I made asking about other's experiences said that they stick to the omelet and pasta stations, which seems smart BUT be wary of ingredients that spoil quickly like seafood and other meats.

Beautiful grounds, friendly staff, and many food options. The one downside is the staff was required to try to sell you the vacation club membership.

Had a great time with my family. Kids had fun in the pools and beach. Staff were awesome. Clean facilities. Good good.

The Occidental at Xcaret Destination has a stunning location, hardworking staff, and great access to Xcaret Park. The food quality and a few room issues were disappointing, but overall, we enjoyed our stay (minus getting so sick). It’s a good choice for families or couples who want a mix of relaxation and adventure and a good budget price. I dont know think we would personally return again, just because we don’t tend to frequent the same spot twice when there’s a whole world left to enjoy. We have no regrets about the trip, though, and wish we’d have had more time there.