TripAdvisor Traveler Rating

We love visiting Playacar Palace and try to go at least 3 times a year. The people and service here are amazing and what make this place special. Madre Mia is our favorite restaurant at this resort. We love the location of this resort. It's connected to 5th avenue shopping/restaurants and right next to ferry dock if you want to spend a day at Cozumel.

Going to Playacar Palace is like going home. The staff members we have come to know over the years go above and beyond to make our vacation as enjoyable as possible...from Leonard the bellman, Juan Roger and Raul the lobby bar bartenders to the pool wait staff. The dining is excellent with the recent edition of MadreMia (waiter Alfredo, bartender Ancelmo and Chef Santos) and the Sweet Shoppe. The MadreMia staff made us a special chefs menu dinner on our last night. We felt so special. The Sweet shop aroma of the coffee was magnificent and could be appreciated even before you went into the shop. Alan, Julianna, Mary, Iran and Captain Leonel made the best coffee and even had flan made especially for me. What a treat!!! The Lahna restaurant is a culinary experience. A six course meal plus dessert was preceded by a tequila and mescal tasting. Jose Luis and chef Willbur added another touch of class to the dining experience. The Del Mar restaurant is a buffet style breakfast and lunch menu. After being checked in by Noemi and Edith then seated with Isreal or Yesenia daily was a pleasure. If there was something I was looking for (mangos and almond croissants) they made sure to go into the kitchen to acquire it for me. The omelet station was a big hit. Both Magali and Damian made superb omelets to our specifications. The pool area is kept clean and fun. The activity staff, consisting of Ana, Daniel, Linda and Dana, allowed us to participate in a large variety of activities. Perla, our fav, along with Ricardo, Marvin, Silvia and Daniella kept our beverages coming to us as we relaxed on the beach or pool areas. Ignacio the pool concierge was always ready to make sure our lounge chairs, umbrellas and towels were as we wished them to be. It also can not go with out praise for the lifeguard staff, especially (the other) Ignacio keeping watch. The evening entertainment was fun and guided by Daniel, Erik and Rodrigo. They kept the crowd engaged and entertained before the evening's main attraction. The spa and salon aroma was so relaxing the moment you walked in. The entire staff was attentive and excellent in their services. I enjoyed using the hydro area before my spa services. I had a fantastic mani-pedi by Dulce in the salon. Such a lovely women. We enjoy the Playacar Palace for its intimacy and staff retention. When we visit we feel like we are coming home.

Jose Luis Dec 16 special dinner in Lahna was excellent, Yucatan food 6 courses with dessert was a unique experience, very personable. Delicious food. Before dinner they did a tequila tasting for everybody. How do you spell it? That's the the time ago. VAgavero was my favorite

Amazing staff and amazing food. So well located. The hotel is not brand new. But it is spotless. I cannot say enough great things about the restaurants and the folks that work there. We will definitely be back!

Beautiful place, wonderful hospitality, and dedicated staff. Great food choices and recipes with a good selection of menu items. The concierge personnel were extremely knowledgeable about tour options.