TripAdvisor Traveler Rating

The experience was the best… we came from Spain for the first time to Mexico with so many doubts about the hotel, but once you enter on it, you feel you are in the right place!! All the waiters and reception desk (need to place an special thanks to Henry and Orlando at the Farenheit) and Eduardo (our concierge) who made our stay so many special!! We will back next year all family for sure!!

Visited the Adults Only Paradisus La Perla on early July. Right when hurricane Beryl passed through Cat-2. I was impressed by the level of preparedness as all possible flying objects (tarps, lamps, outdoor mattresses, decorations, etc) had been retired and the management and staff seemed to have a well crafted contingency plan for a minimal disruption of the services and the security of the guests. Luckily there were only some strong winds, and the day after in the evening, all activities were resumed normally including delicious dinner at the buffet and specialities restaurants. The breakfast at the buffet was superb. Having said that let’s start with a welcoming reception at the lobby, with fresh warm towels handled by the bellboys and a very courteous front desk lady. The resort has a relaxed and natural ambience. Don’t be scared of Coaties, cute mammals endemic of the region, that roam freely mainly near the beach areas, they are harmless and friendly, just don’t feed them. Our room was not ready yet since we arrived earlier but we were politely invited, in the meantime, to enjoy a delicious Mexican meal at the Blue Agave restaurant. Our room, a mini suite, was impeccable, clean and comfortable, with an ample and well stocked bathroom, and a huge shower with two shower heads. The bed was comfy and the minibar full of beer, water, soda and juices. The pool was nice and full of people celebrating 4 of July with a DJ and a show, there was a joyful atmosphere full of music and drinks. The beach is gorgeous, but swimming forbidden the days pre and post hurricane for security mandates by the local authorities. Once restrictions lifted we enjoyed 2 more days at the beach, with white sands and warm water, some seaweed brought by the storm was cleaned after. There were plenty of sun loungers and cabanas, beach towels, and servers ready to bring you cold drinks, snacks and water at your request. There were security personnel at every access to the beach, life guards on duty and local low enforcement patrolling regularly. We felt safe all the time. All staff was very attentive the whole time and it feels they were the extra mile due to the circumstances trying to please and accommodate the guests. We will definitely be back. Thanks to all staff.

Always a wonderful time as members! Besides the usual highlights of Henan (Reserve lounge) and Jesus at the tequila bar, formerly Blue Agave; we discovered new favorites at LemonFish. They were Alex, Mariel, Miguel, Gabriel and Misael. Love the new LemonFish! Wendy at La Palapa/Sante for years has been amazing for breakfast. Alfredo at the Reserve pool is El Jefe! Always remembers us and punctual with whatever we may need! Dr Roberts

This is an all inclusive resort. I have always wanted to go to an all inclusive in Cancun! I have done all inclusive cruises but never on land. I was very excited. We got our package from Costco which I believe was an easy experience and I would recommend them. I purchased the Reserve room at the resort that comes with a concierge which is very nice. He made sure I had the schedule each morning and he answered all my questions. He also helped me set up a taxi when we needed it and checked on showtimes for me for the Cirque show. But I didn’t feel he went out of his way to help me. (I have experienced a concierge at a 5 star resort in the Maldives and it was a much different experience. He found us each day at our meal and said hi and made sure we knew what was happening or what was being offered.) One instance is that there was something we saw on the TV resort schedule that was not in our daily schedule he sent and I had to ask him about it. We ended up going but I was a little peeved WE had to ask HIM about it. He also asked another time what we needed and we told him of a few items and it never happened. I ended up leaving a note for our housekeeping staff. Another thing about the service at the resort, it that when we went to the pools or beach where there is service, they usually were very good about seeing us the first time but having them come and check was not very good. At times I would wait and wait to see if they would come but I would end up going to the bar to get my own drink. For the money we paid I didn’t really expect that. As for the servers overall though, they were all very kind and helpful when we interacted with them. The dinner at the restaurants was very good. We ate Italian, Mexican, Japanese (both sides), and the Sal Steakhouse. We also ate one night at the buffet. The buffet was not the best. We ended up just getting a half a chicken and we both shared that. Breakfast was good but I was generally just getting fruit and yogurt. Lunches were okay by the pool or at the taco lounge. We did try room service for breakfast one morning when we had to leave early and that worked out very well. It was pretty good! Drinks were good for me because I am a martini girl or fruity drink. My husband likes bourbon and with only JD and JB, that was not good. He did have access to Woodford Reserve in the reserve part but there was no bar to have a mixed drink with it. The room was great! I loved the set up and the double rain shower was a plus! And because we had the swim up we also had an amazing bath tub. There was a little jar of bath salts to use but it was never refilled after I used it. The room had 2 closets and 4 large drawers. It had an ironing board and a steamer. The sink was a little crammed but it worked. I wish the makeup mirror had a brighter light though and more magnification. The toilet was separate from everything which worked well. There was also a sofa sitting area and a little table to eat at for two. Take a walk on the beach to the right and you will get to some open cenotes and a nice walk. Also you can take a picture in front of the Playa Del Carmen sign. Go to the left and you can walk a little over a mile and get to 5th avenue if you don't want to pay 20 dollars for a taxi. Watch out for the people saying that they are your waiters though. They look at your wristband and they lie. It was HOT so we did pay to go back! I recommend the 3D Museum of Wonders. Fun place to get out of the heat for a bit! Hard to find but it is next to the OXO. The one 5 star thing that I was blown away by was the resort reserve Cenote tour. Was amazing and was the best thing about the week! Don't miss it!!

We just got back from a week long stay and definitely wished we could have stayed another couple of weeks! I am not easily impressed by all-inclusives, but this property blew my mind. First, and this may be a non-factor for some, but pretty much everywhere, indoors AND sometimes outdoors, smelled good. Second, the decor… the Koi ponds and bridges were beautiful, as were most of the aesthetics around the property. High ceilings, modern decor, comfy cute places to sit, the vibe was always right! Checking in was a breeze and the gentleman made sure we had everything we needed for our anniversary stay, this included assisting us in upgrading to The Reserve designation. If you stay here, and you are able to upgrade. DO. IT!! The Reserve ensures access to premium liquor, anyone that has done all-inclusives likely has an idea of how important this is. When I say premium, I mean premium. I am a Patron drinker, there was not a day in which I didn’t not have access to my favorite adult beverage. They actually have a really impressive line up of premium liquor that comes with The Reserve access. It also comes with your own concierge and access to dedicated lounges, restaurants and bars. The food was so good! Blue Agave, Sante, Lemon Fish, Fahrenheit and Capella became our favs. Sal’s was good, but I have honestly had better steaks. Hibachi, it was fun but a few of us did not feel great after eating there. The rest of those listed became staples that we really enjoyed (multiple times). The in room late night dining was also pretty good, although a couple of times things were forgotten. Our room was beautiful, with large tubs both indoors and outdoors, which was nice because the pools close a bit early. It was clean, modern and the bed was very comfortable. We had no issues with our room, ever. They were clearly remodeling rooms while we were there, but we only know that from seeing work being done, we rarely heard a peep. The pools were clean and enjoyable, they just close a bit early, as previously mentioned. With The Reserve access you also get to go to the spa, once a day, for hydrotherapy; we highly recommend. One day we had a couples massage with reflexology, followed by hydrotherapy… pure bliss. Night time entertainment was always lively and fun. Xcaret was crazy awesome and the family side also has great activities from what I hear; we spent much of our time on the adult only side. Employees that stood out: Our concierge, Eduardo, was phenomenal, the entire week. He had one day off, and his coverage also did really well. Ernesto, at Fahrenheit, was always so kind and attentive. He learned us quickly and each day he made us feel welcome and like family. Nelly, at the South Bar, she is a true gem. She was welcoming, learned us quickly too, and always made sure we were in a good space and had everything we needed. Rene, also at the South Bar, learned us quickly too and would dang near have our drinks up and ready each time he saw us walking that way. He was funny and always welcoming. We had a couple of staff members that didn’t align with most interactions, but we also witnessed some guests being really rude to staff, and treating them like servants instead of professionals, so I mean they could have just been worn down by continuously being patient with this type of negative behavior. Also, special note, the staff never asked for tips, or appeared as though they felt entitled to them. But when they received them they were always so grateful and went from being already pretty darn awesome to stellar, simply in gratitude. We were slated for a trip to Cancun later this year… but we’ve decided to head back to Paradisus La Perla instead!