TripAdvisor Traveler Rating

This resort ticks all the boxes...Food was very good, resort is spotless clean, the buffet never disappoints and the staff were amazing. My personal fav was all my interactions with the Doorman Israel!! I ...honestly feel like we are friends. I will be back sooner than later.

I visited the spa on the first day of my trip for a Yucutan massage and it didn’t disappoint! We had Jennifer and Leticia who gave us the best massages we had ever had. So much so, we had to return a secon...d time and we were lucky enough to have Jennifer and Leticia again!! They were so attentive to our needs, constantly checking if we needed drinks or refreshments. It truly was the most relaxing experience and we had the most amazing time! Thank you again Jennifer and Leticia <3

It was first class service all the time. Staff were friendly and helpful. Shout outs to Jorge, Javier & Eduardo at the front desk. And thanks to Anna, Concierge, who helped with a minor medical issue. O...ur room was comfortable and clean. We enjoyed the different restaurants, especially the Bruschetta/ Italian and the Aroma. Staff & meals were excellent. Nighttime shows were amazing; such talented performers. Only negative was some of the food in the cafeteria was barely warm most of the time. Sometimes slow in replacing breakfast items. However, the staff there were pleasant and accommodating. Highly recommend this resort. We hope to return someday!

We just returned from our third visit to the Platinum Yucatan Princess Hotel in Riviera Maya, Mexico. This adults-only resort continues to impress, and once again, our stay was nothing short of amazing. F...rom the moment we arrived, we were warmly greeted by Israel—without a doubt, my favorite staff member at the hotel. His genuine smile and can-do attitude immediately make you feel welcome, and his exceptional service sets the tone for the entire stay. I’ve been vacationing at the Princess properties since 2014, with six visits to the main resort before switching to the Platinum side, and Israel remains a standout. I want to personally thank him for blowing up our Canadian Beaver Floatie, had us all laughing! This trip was extra special as we traveled with our best friends, the McNeil’s, along with 29 other friends, and not a single person had a complaint, which says a lot about the level of service and experience here. Several other staff members made our trip even more memorable: • Catalina, our beach server, was friendly, attentive, and easily one of the best we’ve had. Her excellent service added so much to our beach days. • Armando, our breakfast waiter at the main buffet, continues to be a highlight of our mornings. We always seek out his section—his warmth and attentiveness make each day start off right. • Lizeth was a lovely new addition this year. She went out of her way to find our favorite table each day, and handled seating situations with such grace and kindness. Her professionalism stood out. • Javier, new to the property, is a rising star. He helped me rescue a gecko (a moment we won’t forget!) and kept us laughing along the way. His humor and positive energy were a great addition to our experience. As for the resort itself, the food continues to be outstanding—we always look forward to the variety and quality at each restaurant. This was our first time booking a swim-up room, and we loved it. It definitely won’t be our last time choosing that upgrade. We look forward to dinner at the sister resort once renovations are complete. Now, as returning guests, we do have a few suggestions for improvement. The entertainment could use a refresh. Many of the performances have remained the same over the years, and while they are enjoyable, it would be great to see more variety, especially for repeat visitors. More live music, interactive evening events, or themed dance nights would bring fresh energy to the evenings. We’d love to see the resort introduce some Caribbean-style games and entertainment that better reflect the lively spirit of the region, live music hits you can dance to. And bring back the flaming coffee, this was so missed! Entertainment change-change up would truly elevate the guest experience and give returning visitors something new and exciting to look forward to each year. Honestly, the only reason we even consider other resorts is the current lack of variety and change in evening entertainment—but that’s how close to perfect this place already is. That said, we absolutely love the Platinum Yucatan Princess. The service, the food, the atmosphere—it’s all top-tier. The incredible team here makes it feel like a second home, and their dedication to guest satisfaction never goes unnoticed. We would definitely upgrade to a swim-out suite again—it was a fantastic choice—and we especially loved the building we were in. A heartfelt thank you to all the amazing staff, including the many wonderful individuals we didn't get a chance to name. You're the reason we keep coming back, and we can’t wait for our next visit!