Royalton Splash Riviera Cancun
Playa del Carmen 5.0
Overview
Dive into a world of all-inclusive family fun at Royalton Splash Riviera Cancun. Amplify your afternoons at one of the largest on-site water parks in the Caribbean. Dine and delight in any of our modern culinary offerings, play laser tag, or indulge in a pampering spa treatment while your little ones explore the dedicated kids club. This new-generation all inclusive hotel offers discerning travelers a family friendly vacation experience, where guests of all ages are captivated from morning to night. There are so many ways to play in Cancun.
Other fees include
- A Government of Quintana Roo environmental tax ranging from 1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1005
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Royalton Signature rain shower
- Garment steamer
- A/C
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-2.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Royalton Signature rain shower
- Garment steamer
- A/C
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Oceanfront
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Royalton Signature rain shower
- Garment steamer
- A/C
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-2.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Royalton Signature rain shower
- Garment steamer
- Units are individually decorated and may vary by unit
- A/C
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-luxury-junior-suite-ocean-front-terrace-jacuzzi-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- Garment steamer
- A/C
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-junior-suite-ov-and-of-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- Garment steamer
- A/C
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-junior-suite-ov-and-of-2.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Oceanfront
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- Garment steamer
- A/C
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-jr-suite-swim-out-1.jpg)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- Garment steamer
- A/C
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-two-bedroom-lux-jr-suite-1.jpg)
- 2 king beds, and 1 sofa bed, or 4 queen beds, and 1 sofa bed
- Sunset view
- No more than 8 guests in the room
- 2 king beds, and 1 sofa bed, or 4 queen beds, and 1 sofa bed
- Sunset view
- Maximum 8 adults
- Maximum 6 children
- No more than 8 guests in the room
- Ceiling fan
- Royalton Signature rain shower
- Garment steamer
- A/C
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-4.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-4.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-4.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-lux-jr-suite-4.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-luxury-junior-suite-ocean-front-terrace-jacuzzi-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-luxury-junior-suite-ocean-front-terrace-jacuzzi-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-luxury-junior-suite-ocean-front-terrace-jacuzzi-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-junior-suite-ov-and-of-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-junior-suite-ov-and-of-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-junior-suite-ov-and-of-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-junior-suite-ov-and-of-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-junior-suite-ov-and-of-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-junior-suite-ov-and-of-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-jr-suite-swim-out-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-diamond-club-luxury-jr-suite-swim-out-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-two-bedroom-lux-jr-suite-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-two-bedroom-lux-jr-suite-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/rooms/cunrt2-two-bedroom-lux-jr-suite-3.jpg)
Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Waterpark
Clubhouse Kids Club
Fun for them and peace of mind for you, the Kids Club offers a supervised indoor play space for children ages 4 to 12 where they can make new friends, play games, and relax and watch cartoons, head to the activity hub - Game Up, or the playground or water park for exciting afternoons.
Game Up ($)
Jump into a world of excitement at the indoor activity hub, where you can suit up for an action-packed game of laser tag, challenge your friends to a few rounds of bowling at the on-site bowling alley, or reach for the stars at the trampoline park. You don’t have to be a kid to play like one at Game Up.
Bowling: min. 12 years old*
Laser tag: min. 12 years old*
Trampoline park: min. 4 years old*
*Must be accompanied by an adult
- Children ages: 2 to 17
Type | Amenities | |
---|---|---|
Lobby Bar | Bar, Lobby bar | |
Martini Mix | Bar, Wine/martini bar | |
Shaken | Bar, Wine/martini bar | |
Sands Beach Bar | Bar, Beach bar | |
Dips Swim-Up Bar | Bar, Swim-up bar | |
Chill Swim-Up Bar | Bar, Swim-up bar | |
Diamond Club™ Beach Bar - Services and facilities only available for Diamond Club™ guests | Bar, Beach bar | |
Diamond Club™ Lounge- Services and facilities only available for Diamond Club™ guests | Lounge | |
Diamond Club™ Pool Bar - Services and facilities only available for Diamond Club™ guests | Bar, Pool bar |
Check-out time: 12 p.m.
Wi-Fi
- Throughout the property
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Gourmet Marché | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
Agave | À la carte | Mexican | Dinner | Dress code |
The Cave | À la carte | International, Local | Dinner | Dress code |
Grazie Italian Trattoria | À la carte | Italian | Dinner, Lunch | Dress code |
Hunter Steakhouse | À la carte | Grill/steak house | Dinner | Dress code |
Ma Maison | À la carte | French | Dinner | Adults only, Dress code |
Rio | Buffet | Brazilian | Breakfast | Dress code, Exclusive to Diamond Club™ guests only |
Rio | Buffet | Brazilian | Dinner | Dress code |
Smoke BBQ | À la carte | Southern American BBQ | Dinner | Dress code |
Taj | À la carte | Indian | Dinner | Dress code |
Score Sports Bar | Snack bar | Pub & Grill | Snacks | Dress code |
Zen | À la carte | Teppanyaki and Japanese | Dinner | Dress code |
Caffe Lounge | Café | Coffee and Pastries | All day dining | Dress code |
Scoops Gelato | À la carte | Dessert and Coffee | Snacks | Dress code |
Grazie-to-go | Snack bar | Pizzaria | Lunch, Snacks | Dress code |
Nibbles | Snack bar | American | Lunch, Snacks | Dress code |
Chef To Go Food Trucks | Snack bar | American, Mexican | Lunch, Snacks | Dress code |
The Winery & Culinary Experience ($) | À la carte | Chef's Table | ($), Dress code, Exclusive to guests ages 15+ |
- Rooms: 1005
- Eco-friendly hotel
- Fitness centre
- Fitness classes
- Spa
- Spa treatments available ($)
- Beach front
- Public beach
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Heated pools: 3
- Indoor pools: 1
- Kids pools: 2
- Lazy river: Included
- Splash pads
- Water slides: Included
- Waterpark: Included
Water sports
- Motorized watersports available ($)
- Non-motorized watersports
Other sports
- Aerobics
- Tennis courts
- Tour excursions available ($)
Other activities
- Beach activities
- Games room available ($)
- Nightly entertainment
- Multi-sport court
- Beach volleyball and soccer
- Ping pong
- Cooking classes
- Dance classes
- Trivia games
- Aquatic Olympic competitions
- Weight training
- Indoor and outdoor theater
- 24 hour front desk
- Baggage check
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
![Lobby](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-lobby-1.jpg)
Lobby
![Lobby](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-lobby-2.jpg)
Lobby
![Beach](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-beach.jpg)
Beach
![Beach](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-beach-2.jpg)
Beach
![Splash Pad](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-aerial-splash-pad.jpg)
Splash Pad
![Diamond Club™ pool overview](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-diamond-club-pool-overview.jpg)
Diamond Club™ pool overview
![Diamond Club™ pool](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-diamond-club-pool-1.jpg)
Diamond Club™ pool
![Diamond Club™ pool](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-diamond-club-pool-2.jpg)
Diamond Club™ pool
![Diamond Club™ pool bar](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-diamond-club-pool-bar.jpg)
Diamond Club™ pool bar
![Dips Swim Up Bar](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-dips-swim-up-bar.jpg)
Dips Swim Up Bar
![Shaken Bar and Mixology](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-shaken-bar-and-mixology.jpg)
Shaken Bar and Mixology
![Legends Sports Bar](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-legends-sports-bar.jpg)
Legends Sports Bar
![Caffe Lounge](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-caffe-lounge.jpg)
Caffe Lounge
![Gourmet Marché](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-gourmet-marche.jpg)
Gourmet Marché
![Agave Restaurant](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-agave-restaurant.jpg)
Agave Restaurant
![The Cave](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-the-cave-restaurant.jpg)
The Cave
![Hunter Steakhouse](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-hunter-restaurant.jpg)
Hunter Steakhouse
![Smoke BBQ Restaurant](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-smoke-bbq-restaurant.jpg)
Smoke BBQ Restaurant
![Game Up](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-game-up.jpg)
Game Up
![Laser Tag](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-laser-tag.jpg)
Laser Tag
![Gym](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-gym.jpg)
Gym
![Spa](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-spa.jpg)
Spa
![Spa](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-spa-2.jpg)
Spa
![Beauty Salon](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-beauty-salon.jpg)
Beauty Salon
Location
![](/content/dam/westjet/images/hotels/cun/cunrt2-royalton-splash-riviera-cancun/main/cunrt2-aerial-overview-hero.jpg)
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
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Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.0
Wonderful family spot in Mexico!
B D on Jul 06, 2024
Amazing service and did great when hurricane came through. Still working on the app to work out kinks. Best service with champagne daily and guest services. White party and plaza was fun for ages! Loved the on site photographer and photo opportunities.
Family friendly resort with issues to address
blandrp (Franklin, Tennessee) on Jul 05, 2024
Royalton Splash was a nice resort for our family and we really enjoyed our week at the resort. There was plenty to do to satisfy our daughters (19 and 16), and we were able to relax and unwind for the week. The pools were nice and the staff were always willing to help out. If you want good seats at the pools then be prepared to wake up and get to the pools by 6:30 am, then wait for towel service to start at 7 so you can lay down towels with your stuff on your chairs. Then go get breakfast or take a nap in the room. By 8 all the chairs at the pools were generally taken so good luck! We stayed in a Diamond Club room and our butlers Daniel and Alejandro were a great help in all of our requests. Daniel especially took care of us and made sure we never wanted for anything. We enjoyed the Diamond Club pool and lounge, but frankly didn't find them to be enough of a higher level experience that we might book another Diamond Club room in the future. The water park was great for families since it gives everyone something to do besides just laying by the pool or on the beach. The slides were a lot of fun and our kids really enjoyed them. One thing to note, though, is that some of the slides are designated for only small children so our teens weren't able to use them. There were plenty of other slides for them, but the "funnel" slide was one they were most looking forward to and it was only for younger children. There were also plenty of pool and beach activities during the day to keep adults and children interested. From pool volleyball to aqua aerobics there was a lot to do besides just laying around. Our biggest disappointment of the trip was the restaurants. The food in the buffet was pretty good and plentiful, but the restaurant foods weren't anything special at all. Taj - the Indian restaurant - was the standout restaurant of our trip. The food there was different, flavorful, and amazing. Even our daughters, who have never had Indian food and were pretty worried about what they might eat there, agreed that Taj was their favorite restaurant on property. At other restaurants it often felt like the food was the same that we could get from the buffet or even the food trucks. If you ever get a steak be prepared for it to be well done despite how you request it to be cooked. Our restaurants in order from best to worst were Taj, Agave, Score, Zen, Grazie, Rio, and finally The Cave. Another thing that was disappointing was maintenance. For a property that is only 1 1/2 years old there were a lot of maintenance issues. Ceilings in walkways with paint and plaster falling off them, cushions on our balcony with split covers and stains, tiles missing from pools, and stains on the couch in our room. We also don't think that the sheets in our room were actually changed after the prior guest, as when we went to bed the first night there was sand and strings at the foot of the bed between the bed sheet and top sheet. Would we go back to Royalton Splash? Probably not. Was it worth going once? Yes. There are better adults only all inclusive properties that we'd love to return to, but we chose Royalton Splash since we were bringing our children and the water park would give them something to do. They now can't wait to be old enough to go to some of the adults only properties we've visited and loved in the past!
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