Active Advisories
Please note the following property upgrade projects at Royalton Riviera Cancun and Hideaway at Royalton Riviera Cancun. Ongoing enhancements will be completed in divided stages.
To ensure guests continue to enjoy uninterrupted food and beverage services, offerings will be available in alternate spaces throughout each phase.
Lobby bar: October 2-30, 2024
Front desk Hideaway: October 2-24, 2024
Sands Beach Bar: October 25 - November 21, 2024
Pool and adjacent areas, including Ocean Point Bistro: October 28 – November 21, 2024
Diamond Club™ Beach Bar: October 25 - November 22, 2024
Scoops Gelato & Caffe Lounge: November 16 – December 14, 2024
Dips Bar: September 1-27, 2025
All efforts will be made to minimize impact to guests during this time.
Overview
Royalton Riviera Cancun is a modern luxury resort on the popular vacation destination of Cancun. This new-generation all inclusive hotel offers discerning travelers a family friendly vacation experience, where guests of all ages are captivated from morning to night. Offering a luxury vacation designed to surpass expectations, Royalton Riviera Cancun is a family friendly resort comprised of three distinct sections that include a lively general resort area, an exclusive Diamond Club™ section, and Hideaway, an elegant adults-only oasis.
Other fees include
- A Government of Quintana Roo environmental tax ranging from 1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
840
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Coffee maker
- Jetted tub
- Royalton Signature rain shower
- Usb charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- Kitchenette
- Seating area
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Amenities
Aerial view
Aerial pool and beach view
Lobby
Lobby
Lobby Bar
Pool
Pool
Splash Park
Kids Club
Teens Lounge
Chill Swim-Up Bar
Gourmet Marche
Agave Restaurant
Caribbean Grill
Hunter Steakhouse
Weddings
Spa
Meeting Space
Location
Reviews
TripAdvisor Traveler Rating
Excellent stay. Great value. Room 8239
JP070766 (Newport, United Kingdom) on Mar 29, 2025
Royalton Riviera resort - Cancun Mexico.. We visited in mid to late March 2025 which was during spring break so that made it busy.. Overall, an excellent stay and great value for money. We stayed in room ...8239 which is a great choice with a pool view and fairly close to everything. The lobby is at level 3 of all buildings via the walkway. . ——— ? Pro’s: Lovely room with a big comfy king-size bed and whirlpool bath plus Walk-in shower for two people. The furnishings were a little tired but nothing to worry about everything was functional and worked well… The swimming pools were large and heated to a nice temperature. Busy but that’s what we expect for such a large resort… The lobby bar had a great atmosphere and a brilliant place to meet people and have a chat. Service was slow sometimes, but that didn’t spoil it for us. Large selection of drinks and generous measures, especially if you asked for extra shots… The beer was mostly draft ‘Dos Equis’ but occasionally they had cans too… Restaurants were brilliant. We really enjoyed the food and found the service good in all places. Restaurant reservations were easy enough to do on the app if you did them early in the mornings.…. If you struggle with this then ask your tour rep to assist as they helped us make several bookings…. We ate at different a la carte places each night and just used the buffet for breakfast and sometimes lunch. .. Breakfast brilliant selection especially if you’ve got there early to avoid the busy times…. The food was lovely if a little cooler than we are used to. .. Staff were all helpful and friendly and there were some very hard-working people. They were a little understaffed in places but nothing too serious… Beach was close by and we spent a couple of days at the beach bars which were good but did get busy with long lines occasionally… Great mini bar service in the rooms they restocked it daily and just leave a note out for what you want. It’s more than generous… Housekeeping good daily service although the times were very variable. It’s a quick cleanup and bed making but that’s all we needed… Maintenance service, when we had something go wrong in the room they were there to fix it within an hour or so very good….. General hotel is large (840 suites) but well organised and there are plenty of lifts and escalators to get you between the levels. .. We found the bar and lobby area particularly nice to relax with lots of chairs and an occasional waiter taking drinks. Otherwise just go to the lobby bar and get your drinks and then relax in the lounge chairs overlooking the pool and ocean… There is a lookout point upon the fifth floor of building nine which is worth a visit to get photographs of the coastline and beach area… Key bracelets are excellent and much better than key cards. .. Room safe free and easy to use… ———- ? Recommendations before you travel: Bring a yeti cap and lots of straws as they don’t have them in the resort or much of Mexico in general. .. Bring what you need as the gift shop has exorbitant prices and it’s basically daylight robbery… Research trips before you come - we booked ours through TripAdvisor independently of the hotel and TUI and found this made more sense… Book your room in advance it may cost you $100 more, but if you can select what you want beforehand, it takes and stress away. We checked in reasonably quickly and we given the room we wanted and paid for. … If checkin is busy they give you a buzzer to call you back and you can go to the bar lounge while waiting - great idea. .. Get to know the lifeguards near the pool and chat to them about getting sunbeds you have to reserve them early but they would usually keep an eye and stop them getting cleared, if you’re back regularly…. Don’t expect a five star resort it’s not that but it’s 3/4 with great service so you will spot some rough edges, but nothing takes away the functionality. … Bring some small dollar bills for tipping we thought the dollar bills were easier than pesos and found it nice to leave a couple of dollars for good bar service and a few more dollars for good restaurant service….. The people that really work hard here appreciated a few tips…. Bring anti histamines tablets or cream as treatment for prickly heat rash…. ———- ? Cons The resort is quite isolated and down a very long drive of approximately 1.5 miles that is not walkable….. If you want to leave the resort I’d recommend using the trips for this as the hotel taxis are expensive and they don’t allow Ubers inside… Nibbles bar for snacks is convenient by the pool quite frankly the food was horrible - Stale dried burgers and dogs and very little choice…. Seaweed on the beach was there and not really getting cleared when we went. If you don’t mind stepping over it and get me in what looks like a dirty ocean then that’s okay…. Sunbed situation, you have to get up early to get a bed and Most people do. You can’t reserve them all day as people will remove your things…. I don’t disagree with this but you do need to be able to leave to get breakfast and for the occasional drinking at the bars…. Get to know the staff and they will probably help you…. The pool area has rusty metal shade structures and a damaged roof that spoil the appearance and are in real need of replacement throughout the hotel. … It’s a busy resort and if you’re coming here for a quiet relaxation, peaceful time with no noise you’re in the wrong place…. It’s lively and there are a lot of young people but they are having fun and having a good time and I didn’t spoil it for us…. The gift shop is ridiculously priced and should be avoided at all costs…. 10USD for a small tin of Pringles £18 USD for a plastic cup !!! (Which broke)…. We had to involve the hotel guest service manager (Miguel) involved to resolve a gift shop refund complaint which he handled very professionally. They line the cost of medical service are very high. We have to see the doctor and that cost $170 US plus ridiculous price for medicines and creams. Check your insurance excess…. Children’s area seemed good for them although we didn’t spend time in that area the children that were here seem to be having a great time…. ———- ? Summary. We would definitely return great value on the standard tariff without the need to upgrade to diamond or hideaway. …. Thanks Royalton staff. ??
Royalton fun day
Rebecca B on Mar 29, 2025
The pool bar is amazing. The staff is amazing. Everyone had such a great time. Nothing but relaxing great times everyone will enjoy your day. Boone can top this day. Between the beach and the pool and all ...the activities everyone had a great time.
Vacation Offers
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Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada
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