Overview
Luxuriate in exceptional service and create unforgettable memories at Valentin Imperial, Riviera Maya, an elegant Mexican hacienda style adults-only property, which offers a half-mile-long spectacular white sand beach and upscale accommodations. Appreciate two daytime restaurants including one buffet with à la carte breakfast option and one à la carte beach restaurant for breakfast and lunch. In the evening, enjoy unlimited dining in seven à la carte restaurants with no reservations. There are 11 bars, 3 swimming pools, including amain pool voted one of the 10 most breathtaking pools in Riviera Maya and featuring two swim-up bars. There is a "lazy river" style swim-up pool, daily activities, nightly entertainment, premium WiFi, and much more.
Additionally, our Valentin Cares Health and Safety Protocols have carefully been created to maintain a balance between safety and the conservation and protection of natural resources.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
540
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized water sports including snorkeling and kayaking
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Smoke-free
- Wireless Bluetooth speaker system
- Balcony or terrace
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
- 1 king bed, or 2 double beds
- Pool view
- 1 king bed, or 2 double beds
- Pool view
- Located on 2nd floor
- Minimum 1 adult, maximum 3 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Jetted tub
- Lit make-up mirror
- Smoke-free
- 2 Vanities
- Bathroom with bidet
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm)
- 1 king bed
- Pool view
- 1 king bed
- Pool view
- Located on Ground floor
- Minimum 1 adult, maximum 2 adults
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Smoke-free
- Turn down service
- 2 vanities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
- 1 king bed
- 1 king bed
- Located on Third floor
- Minimum 1 adult, maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Smoke-free
- Open concept
- 2 vanities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
- 1 king bed
- Oceanfront
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Jetted tub
- Lit make-up mirror
- Smoke-free
- Upgraded amenities
- Balcony or terrace
- Mobile phone entry system
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Concierge service
- Jetted tub
- Lit make-up mirror
- Smoke-free
- Balcony or terrace
- Wireless Bluetooth speaker system
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Slippers
- Turndown service
- TV
- Complimentary toiletries
- Nespresso coffee maker
VALENTIN PRIVÉ is an upgrade available at the time of booking at an additional cost. VALENTIN PRIVÉ amenities include;
- Private check-in and check-out at the Valentin Privé Lounge.
- Pre-arrival concierge services at: vim.valentinprive@valentinmaya.com.
- Early check-in and late check-out, subject to availability.
- Bottle of sparkling wine upon arrival.
- Fruit basket & petit fours.
- In-room fresh flowers.
- In-room top shelf liquor and wine selection (menu available with the Valentin Privé Concierge).
- Valentin beach bag.
- Lobster included at any of the à la carte restaurants without an additional cost.
- Restaurant reservations through the Valentin Privé Concierge.
- Reserved Bali beds under guest name at pool or beach area.
- Exclusive access to Valentin Privé Lounge (7:00am-11:00pm) - premium Wi-Fi, concierge service, ultra premium bar service, light snacks (7:00 am to 9:00 pm).
Amenities
Beach bar
Privé beach area
Sports bar
Spa
Lobby
Main Pool
Gym
L'Alsace
Gardens
Privé pool area
Beach wedding
Beach walkway
Beach
Hacienda
Ginger
Fountains
Golden swimming pool
Cafe Sisal
Food truck
Location
Reviews
TripAdvisor Traveler Rating
Bueno, pero no memorable!
Cruiser474993 on Aug 22, 2024
Leaving VIM now… My most sincere appreciations after 4 days here. To start with, we had a problem with our reservation, as the agency where we booked our room made a mistake by selling a Golden room at a Silver price. You come back from a long trip, looking for complete relaxation, and you find that there is a problem with the reservation. The hotel did not do its part and did not show empathy to try to solve it, and we had to do all the paperwork for a problem that did not concern us. If there is a communication problem between the hotel and the website where they sell their rooms, it is not our problem. They did not even have complaint forms, something unthinkable in a hotels in Europe, where we come from. In the end, we paid for our upgrade and the agency reimbursed us… But I insist, the management did nothing to solve the problem nor have they shown that they were willing to do so. Second reason why we would not come back and the most important one: the beach does not exist! They simply do not have a nice beach, it is all full of rocks and it is super dangerous to try to get in. We were only on the beach the first day, for a few minutes. I have never imagined a hotel in the Mexican Caribbean that does not have a beach in good condition. What a disappointment! So if you are looking for paradisiacal beaches with fine white sand, do not come here! Red flag every day. I do not know why the hotel sells Emerald rooms with beach views, since it is not worth doing anything about. On top of that, they are much more expensive. They were almost all empty, actually. So if you are thinking of staying in one of these rooms, I do not recommend it. Finally, the dress code in specialty restaurants. It is totally ridiculous that they do not accept dress shorts when you look much more elegant in them than in jeans. In Europe it is absolutely acceptable and normal and no one puts up any obstacles. It is unthinkable that one has to go around the resort in long pants to the open-air show, since the theater is being used as a restaurant, with the heat, humidity and such wearing long pants is very uncomfortable especially for those who do not tolerate heat well like in my case. I have seen many people who were not allowed to enter to dine because they were not wearing the correct attire. Very bad VIM! It is time to be more open, more flexible… For everything else, I give them a 10! All the workers are super friendly, helpful, attentive to you and pamper you all the time. The service is fast and efficient. The food in general is good, but could be improved in many aspects, especially in terms of quality. Everything has been very tasty, the best of the restaurants is the Asian Taman Sari, the Japanese Ginger and the Italian L’Olivo. The animation team is great, very lively and fun… Daniel, Israel, Isabel, Diana. Everyone without exception does a great job! The drinks are delicious. We are not much into drinking, but we enjoyed it a lot! The facilities are on another level: you feel like you are going through the jungle and it is very pleasant to walk everywhere. You can ask them to send you a cart that takes you to the main points. Special mention to the smell in the main hall: it is wonderful! The fauna here is also abundant: coatis, iguanas, capybaras and we have even seen a scorpion! Overall, the hotel is great, but I didn't feel like it was anything to remember. I'm leaving with mixed feelings. I've been to other resorts, but I don't leave with that feeling that I'd want to come back to it again. This is just an honest and subjective opinion based on my personal experience. Hopefully everything will get better and perhaps I could have another chance to come back one day. So I wish everyone a happy holiday and a great end of summer!
AVOID THIS PLACE
Camila M on Aug 21, 2024
I have to say as I have been to several resorts that this place has by far been the worst experience I have ever had. My partner didn’t bring any long pants or dress shirts so he had to get room service since no restaurant would allow him in, also room service takes over an hour and a half to arrive and the food arrives extremely cold and it’s overall very bad food. It’s impossible to find any a place to have dinner since every single restaurant has a wait of 45 minutes every single night while there are several empty tables. Glass broke next to the bed and it took over an hour for someone to arrive to clean it. I had the lock on the door and the cleaning person opened the door while I was inside and broke the lock. I paid over $2k to go to many time out of frustration and tired of being push from my resume and to another just go to bed without having dinner, if you do make it to a table after over 45 minutes you have to wait another hour to get your food because they are extremely understaffed, and the worst part is that every dish is highly disappointing. I am currently in night 4 and dread the fact that I have two more nights to go.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
