TripAdvisor Traveler Rating

The location is prime. Boardwalk is across the hotel. The furnishings in the rooms are excellent quality, including the patio furnitures. The room is spacious, hard floors. I love that they provide 2 robes... and bathroom slippers. Water is complimentary and they have ice/water machine in each floor. We got the ocean view room and it was a few steps away from the ocean and people watching. Customer service is top notch all over. The pool area is provided with thick padded, quality lounge chairs and umbrellas. They also have a hot tub. Pool and hot tub overlooking the ocean. The roof top area is a very nice place to hang out with comfortable sofa chairs and some have fire tables. Area of improvement: food selections are limited and lacking in flavor at the pool side. I suggest they add burgers, pizza, fish tacos. Surprisingly, they have cold coffee but no hot coffee. Cocktails are watered down and flavor just ok. But overall, it’s a high end hotel and I recommend it.

Everything about this hotel is exceptional. Pre arrival communication, benefits of world of Hyatt and Hyatt Prive, rooftop bar, location, staff, complimentary workout, even refillable water bottles with go...od water on each floor rather than consistently paying for disposable bottles and creating waste.

We arrived two hours prior to check in and they had our room ready. We got the ocean front room. This room had a spectacular view from the four different large windows and had a balcony. It's a two hour... drive from Los Angeles and I felt that I was in Hawaii. The Amtrak is another option as it lets off a block from hotel.

We love this hotel and keep coming back. The devil is in the details, the decor, the staff, love the rooftop lounge and pool. Great stay, and great location. Highly recommend!!! Love the Globalist benefits... as well. The breakfast buffet at Piper was quite lovely. The DJ at the rooftop was playing some amazing music. It was a great experience.

Nice location. Luxury. Close to Pier, bar, pools, and nice customer service. Nice staff . Room has in room store for certain amenities. The water fountain for refill did not work on my floor but it wasnt ...a major issue. Bed was comfortable. And Room was clean.