Active Advisories
Following American Hotel & Lodging Association's (AHLA) recent announcement of its "Safe Stay Guest Checklist"—and following medical expert guidance to help reduce the spread of COVID-19—all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas beginning Monday, July 27, for the foreseeable future.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2.
Overview
Premier location on Union Square, in the heart of the city and just steps away from world class shopping and dining. This hotel features modern guest rooms with sophisticated décor and state-of-the-art technology providing the perfect place to unwind after exploring all the local attractions.
Resort fees include
- Daily Food & Beverage discount at the Market
- Macy's Visitor Savings Pass - 10% off all regular, sale & clearance-priced merchandise, with few exceptions
- Access to digital and world newspapers & 7500 specialty publications via INKL.com or Mobile
- Discounts on tours (see front desk for full details)
- Special San Francisco keepsake at departure
- Unlimited Domestic Phone Calls
- Package Deliveries (Up to 5 Packages)
Check in
3 p.m.
Check out
12 p.m.
Rooms
660
Inclusions
Rooms
Amenities
Front Exterior
Standard Room
Location
Reviews
TripAdvisor Traveler Rating
Poor Experience Hotel Shows Zero Effort or Interest
robertw4771 (fort lauderdale) on Jun 06, 2025
Not impressed with this hotel whatsoever. I would clearly state this is the worst Grand Hyatt I have stayed anywhere in the world. It all started with a poor experience at check in. As a Hyatt Globalist I ...spend many nights at Hyatt for personal or business. I checked in late with a lot of baggage since I would be headed overseas in a few days. I was offered zero help with bags. Nothing. The front desk person gave me zero information about the hotel other than breakfast would be in the restaurant. It wasn’t clear the club lounge was closed and the elevator indicated as if it was open. The lounge at the end of that hallway was empty . No complimentary drinks, nothing at all. it seems this hotel has a destination charge per day for every customer. There are a handful of benefits that come with that fee. Personally I think such fees are deceptive to customers and not in good faith, although they are waived to me as a status member . I was told these benefits applied to me however I was never told what they were. the manager said to me one or two things but nothing was in writing so who remembers? I have been to some amazing Hyatt hotels across all categories. Things are clearly shown or explained. Often the front desk will ask if you have stayed here before. Done if the furniture in the room looked like it has seen better days. often my expectations are met or exceeded by Hyatt. not in this stay. I will never stay there again and instead will choose the Marriott Marquis San Francisco. I also hold lifetime stays with Marriott.
A great stay.
Clint A on Jun 03, 2025
Room was well cleaned upon arrival and every day. The staff were exceptional- very polite, friendly, charming, and helpful. (There was one guy that was rude and condescending to us on the elevator but mayb...e he was just having a bad day) Fantastic views from our room!
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