Active Advisories
Following American Hotel & Lodging Association's (AHLA) recent announcement of its "Safe Stay Guest Checklist"—and following medical expert guidance to help reduce the spread of COVID-19—all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas beginning Monday, July 27, for the foreseeable future.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2.
Overview
Premier location on Union Square, in the heart of the city and just steps away from world class shopping and dining. This hotel features modern guest rooms with sophisticated décor and state-of-the-art technology providing the perfect place to unwind after exploring all the local attractions.
Resort fees include
- Daily Food & Beverage discount at the Market
- Macy's Visitor Savings Pass - 10% off all regular, sale & clearance-priced merchandise, with few exceptions
- Access to digital and world newspapers & 7500 specialty publications via INKL.com or Mobile
- Discounts on tours (see front desk for full details)
- Special San Francisco keepsake at departure
- Unlimited Domestic Phone Calls
- Package Deliveries (Up to 5 Packages)
Check in
3 p.m.
Check out
12 p.m.
Rooms
660
Inclusions
Rooms
Amenities
Front Exterior
Standard Room
Location
Reviews
TripAdvisor Traveler Rating
There was an aggressive strike outside
Azod N on Nov 09, 2024
I wish they showed more compassion with having to stay there during the strike. I wasn’t offered anything to make up for the uncomfortable encounter with employees standing out the building ,being loud. I figured since I found out last minute, they would give a discount, offered a better room or even free breakfast. While having to sleep through all that noise.
Definitely not a Grant Hyatt standard
jtraveller20 (Australia) on Nov 05, 2024
This hotel is hard to review as it is nothing like the Grand Hyatt Melbourne or Singapore. If you haven’t experienced another Grand Hyatt and are not expecting the same service as other hotels, you might like this hotel. Location is great, close to China Town and an easy walk to the piers. Very close to supermarkets and other stores. Don’t expect help with your bags when you arrive or depart. We arrived in an Uber, and there were three doormen outside having a chat. None of them greeted us or helped with luggage. This could be something that they don’t offer; I don’t know. Certainly not the standard at other Grand Hyatt’s we have stayed in. I wanted to pay for our stay in full, so the total amount was not held on my credit card; this was not allowed by the gentleman who checked us in. Check-in was quick, and the agent was friendly. We were given two bottles of water at check-in, and you can pick up two bottles each day from reception. We booked a Club Lounge room; these rooms are on a high level of the hotel. We had a corner room that was a bit bigger than an ordinary one. No robes, toothbrushes, shower caps, etc. I did see on the app that you can request these items. You couldn’t hear street noise from the room, but the walls are very thin, so you could very easily hear conversations from the room next door and them walking around. The view across the city was very nice. Club Lounge. There is no option to check in or out at the lounge. The lounge itself is very basic, and there are neither couches nor similar places to sit and relax and it is very uninviting. It’s a shame, as the view from the lounge is excellent. Breakfast consisted of fruit, yoghurt, cheese, meats, scrambled eggs, hard-boiled eggs, pastries, etc. There is no option to order freshly made eggs, omelettes, etc. Snacks throughout the day and then an evening offering. The hot options were not pleasant. More like food offered in a cafeteria, it did not feel like it had been made in the restaurant of the hotel. It did not improve over our 4 nights. Wine, beer, and spirits are not included; they have an honour bar system. Wine and beer $5, spirits $7. The club is certainly not worth paying extra for; we have experienced a lot of club lounges, and this is the most disappointing one by far. Staff in the club are very quiet but very nice. We left a bag in the club and didn’t realise. Ben went out of his way to get the bag back to us, which we were very grateful for. Checkout was quick, and we left our bags there for a few hours due to a late flight. We were given access to a bathroom to change after collecting our bags. The hotel is on the older side and could do with a renovation. Overall, a very disappointing stay.
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