TripAdvisor Traveler Rating

Easy access to hotel parking from airport. Friendly reception by car valet and check in. Elevators a bit confusing,choice of 7 and then your allocated one. A good location to visit sights. The evening mea...l was chaotic. One of us got the appetiser and main meal together the other waited 15 minutes before the hot main meal arrived with the cold appetiser. We were told it was due to lack of waiters. The breakfast was as good as others we hsve had. If you go there and eat make sure you tell them what you want. This is why I have marked them down.

DO NOT STAY HERE!!!! It was one of the worst hotels I’ve stayed in, in a long time and would never have chosen this place on my own. Our company booked this hotel for us to be close to the convention cente...r. This was, by far, the worst Hilton I’ve ever stayed in! It was so dirty, the chairs in my room should be used as wood for a fireplace, they are filthy. There was blood stains on my sheets (I didn’t notice until the morning because I came back to the room late and was tired and went to bed without checking but saw it in the morning when I woke up. The noise from the street is just awful, the windows need to be double paned. I checked out in the morning and moved to the Marriott. If management is reading this, you really need to do better or you will lose many more guests. You really need to upgrade the rooms, throw out the chairs and mattresses and do a complete remodel. Terrible experience!

Just completely sub par. Not enough towels or soap. Crummy pillows Nice view with dirty windows. No free water in room. No place to buy sundries. The one thing it does have is location. Walkable to the B...ill Graham civic auditorium and Oracle Stadium, the Metreon and SF MOMA.

Carlton and Anna are always very professional when I come and make my stay amazing! The make me feel at home and I’m always on the road. I recommend anyone to stay here and meet them! The rooms are great ...and the food is amazing!!! I stay here every time I’m in San Francisco

Overall, the hotel has nice amenities and the staff were all great. The rooms are a bit outdated and our room had a leak that soaked the carpet during our stay. They switched our room quickly, but it happe...ned around 9pm after our daughter was asleep. Breakfast is $35 per adult and $25 per child. Granted there is a $35 credit per day that you can use toward restaurants, but the price does not match the buffet. This is also not a good part of town. There is lots of noise at night from people who are outside on the sidewalks, as well as a lot of urine on the sidewalk . We stayed here for a conference. Otherwise, I would not stay in this area.