TripAdvisor Traveler Rating

My stay at the hotel in the Tenderloin area of San Francisco was very disappointing and concerning. I experienced several issues, both with the area and the hotel itself, which really impacted my trip. On the positive side, I enjoyed the hot, tasty food, the cleanliness, and the overall location’s proximity to many places, although not walkable. I also appreciated the friendliness of the staff, particularly Yolanda, who was responsive and helpful. However, beyond that, the negatives seemed to dominate my experience. The most alarming issues were related to safety, with high crime, homelessness, and drug use in the Tenderloin area, to which I was unaware of before booking. I didn’t feel safe outside the hotel, especially witnessing violent incidents and being harassed while waiting for an Uber. Additionally, being woken up by hotel worker strikes, combined with the constant noise from protests, sirens, and security staff being overly aggressive, added stress to my stay. The hotel’s lack of accommodation regarding a simple broken coffee pot, charging extra for a cup of coffee despite my Diamond membership, and the overall unresponsiveness from staff (besides Yolanda) are also frustrating examples of poor customer service. I wouldn’t recommend the hotel, especially for anyone unfamiliar with the area and looking to walk around.

It is located in a fairly central part of the city, very close to the departure point of the famous San Francisco tram. High-rise (obviously) with large rooms that, in addition to huge beds, also had armchairs and a desk. The bathroom with bathtub and all toiletries. Large reception area with cafes, bar and luggage storage. Restaurants, supermarkets and shops a few minutes away.

Another Hilton property that needs some updating. Not necessarily the lobby area, but the rooms themselves. The carpet is old, the furniture is dated, the windows need cleaning, bla bla bla. The bed was very comfortable though which is important for sure. The staff was very nice and helpful. The property is simply tired and needs updating. Oh, and free morning coffee in the lobby would be nice for the hilton honors members, instead of charging $6.

Welcoming staff, gave us interconnected rooms on floor 18. Rooms were clean and spacious with a nice view. Water bottles replenished every day, beds comfy. Fab location near shops, restaurants, and cable cars. Fan traditional Indian restaurant The New Delhi across road. Got my room recharges back immediately

Hotel Review - Parc 55 by Hilton, San Francisco Room: king suite w/city view - 25th floor Stay: 9/24/2024-9/28/2024 Cost: $1,680.00 USD Score: 8.0/10.0 I actually loved this hotel. It's not a boutique hotel by any means. It's a Hilton property, after all. But the hotel is massive and thus very aesthetically pleasing, requiring two escalators to get to the central elevator bank for the rooms after check in. There is a very professional valet team worth every penny plus a good tip. The central valet desk is downstairs on the ground level beneath the check-in/registration desk on the second floor. The Cable55 restaurant is quite good and offers a buffet for lunch and dinner. The view was amazing and worth every penny. The housekeeping staff was amazing and on top of their game. Having stayed at numerous Hilton properties over the years, Hilton has gained a loyal customer. I only give negative points for the location of the pool, having to go off hotel property to access it. - Brooke In The Air