Active Advisories
Transfers are NOT included
Overview
Discover the lively city vibes and peaceful ocean views of Isla Verde Beach in Carolina, Puerto Rico. Step into a modern hotel that blends the best elements of old and new traditions, with elegant nods to the generations that paved the way. Just minutes away from downtown San Juan, our hotel invites you to enjoy genuine Puerto Rican hospitality, exciting nightlife, and world-class luxury.
Resort fees include
- Unlimited basic internet access in guest room and resort public areas (wireless and wired)
- Beach toys, games and activities
- Complimentary Local and toll free calls
- Priority access to Brava nightclub (based on operating schedule)
- 10% off spa treatment of the day
- Daily fitness classes
- Daily kids activities
- Beach chairs and umbrellas (one per room, per day)
- Complimentary Pool, beach towels and Sun Bum sunscreen (poolside)
- Tennis and basketball court access with use of equipment (contact Fitness Center to reserve)
- Kids Eat Free under 5 in CANA and Banyan Tree Grill and Pool
- Nightly Lobby entertainment
- Weekend DJ at the Pool Saturdays and Sundays
- 10% off Special Events on Ticketera.com for Fairmont El San Juan Hotel events
- Daily in room coffee
- VIP Foxwood El San Juan Casino Black Jack or Roulette experience
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
388
Inclusions
- Daily activities
- All taxes
Rooms
- 1 king bed
- City view
- No more than 3 guests in the room
- 1 king bed
- City view
- Located on floors 3 to 9
- Grand tower
- Minimum 1 adult, maximum 2 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Safe
- TV
- 2 refillable water bottles
- 2 queen beds
- City view
- No more than 4 guests in the room
- 2 queen beds
- City view
- Located on floors 3 to 8
- Grand tower
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Safe
- TV
- 2 refillable water bottles
Amenities
Pool and City Views
Lobby seating
Lobby Bar
Pool View
Pool Cabanas
Terrace dining poolside
Restaurant
Restaurant
Chico Cabaret
Hallway
Bar
Bar
Bar
Bar
Bar
Fitness Center
Fitness Center
Location
Reviews
TripAdvisor Traveler Rating
Room condition is terrible - would not book again
Climber28421362255 on May 09, 2025
Stayed in the hotel for 4 nights and was disappointed at the room condition. Soiled furniture. The room especially the bathroom needs to be totally revamped. The staff was not friendly. They are probably u...sed to hearing these complaints since these issues aren’t one off issues. The bathroom had multiple problems. Shower stall had wood chips falling apart. The floor got flooded every time one took a shower. On the third day the water flooded about 4-5 inches and drained after 30 minutes making the bathroom unusable. The wall next to the bathroom was clearly damaged and looked like a mold issue in the bathroom. Didn’t want to look at it too closely since I wanted to leave at this point. Security latch in the room was broken from day 1 . Reported to front desk twice and they did not fix the lock.
The staff and location make this a MUST place to stay!
Anne P on May 08, 2025
Where to begin. From the moment I arrived it felt like I was a VIP, and I wasn't! The level of service I received throughout the hotel would have made a casual observer think I had been there many times be...fore. Kenneth at the front desk did an amazing job making me feel welcome and gave me a room with a fantastic view. Angel, the Bellman, was kind and helpful with all the luggage I brought and I was very thankful for him! Orlando, at the breakfast restaurant, remembered my name when he saw me outside of the restaurant and I will never forget his smile and warmth. The Concierge, Natalia, was informative and helped me with a question about dinner providing timely updates and offering great alternatives. Francisca, at the Front Desk, checked me out and was absolutely delightful. And then there is Gloria, the Room Attendant, on the 8th floor. Gloria took such good care of me and my room - she made me feel like I was part of her family. I came to look forward to seeing her each morning on my way out to breakfast as she started my day with an unforgettable smile! If you are looking for a relaxing getaway at a resort with a great location for peace and quiet, yet close enough to Old San Juan or tourist destination, Fairmont El San Juan Hotel is the place to stay. I loved this hotel, cherished my stay, and look forward to crossing paths with all of these wonderful people in my future stays!
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