The Alexis Royal Sonesta Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2560 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Literally can't complain about anything....

hartburger (Portland, Oregon) on Oct 31, 2024

I'm writing this review because when planning our trip to Seattle to see a Seahawks game I used trip advisor to select a hotel and so wanted to "pay it forward" by leaving a review myself. We seriously couldn't have been happier with the Alexis Royal. We commented as we were leaving that there always seems to be *something* that doesn't go right when we stay at a hotel (walls are too thin, price adders were not disclosed until we arrived, unfriendly staff, unclean rooms, exaggerated amenities, etc.)....but we couldn't think of a SINGLE THING to complain about at the Alexis (ok, the water cooler in the gym was out of water, but that's seriously the only thing and absolutely not a big deal). The staff was incredibly friendly and by booking with our AmEx Platinum we got a SIGNIFICNAT room upgrade to a "spa suite" with a view. Also, for seeing a Seahawks or Mariners game it couldn't be more convenient. Was only a 15-minute walk to/from the stadium. We will absolutely be back here the next time we visit Seattle.

TripAdvisor users rated this property 5 out of 5

Best Location, Helpful and Friendly Staff, Truly Wonderful!

Road38722078834 on Oct 29, 2024

We had the privilege of staying at the Alexis for our wedding. It being a destination wedding, our guests were coming in from all over the country. First, let us say that the hotel is beautiful and the ideal location for being within walking distance to so many Seattle sites. The staff was amazing!! Their sales coordinator, Benjamin, was incredibly helpful, understanding, and patient. He made planning accommodations for our guests a breeze, even though we lived out of state. Our large kind of disorganized group can be a handful when we get together sometimes, but Benjamin and the front desk staff were more than accommodating. As the wedding couple, the front desk staff was the sweetest. They sent waters up to the bridal room for the wedding party to have while getting ready and were so helpful in anyway they could be. The rooms were amazing. The tub in the suite is large and deep, perfect 2, or for tall people, and anyone who wants a luxurious experience. The Grand Alexis Suite was perfect for getting ready for the wedding party. The large vanity area was awesome. The big seating area is perfect for people to wait for hair and makeup or even hanging out. The room comes with a record player and a few records, which we used quite a bit. Overall, the experience was amazing and helped make our wedding a special one. We can't wait to stay here again for an anniversary or even just another visit to Seattle. PS. The Bookstore Bar attached to the hotel has a very knowledgeable bartender. He was able to recommend whiskeys for even our avid whiskey collectors in the family. He was able to craft multiple custom drinks for us based solely on a few questions about our likes and they blew us away. Definitely worth going to for the chill atmosphere and the killer drinks.

TripAdvisor users rated this property 5 out of 5

Amazing Service

Mason M on Oct 29, 2024

Dascha and Khiana at the front desk were very kind and helpful. They were able to get us an early check in along with a bottle of Prosecco to kick off our Anniversary trip! Would recommend this hotel to friends and family looking for a nice hotel near the tourist attractions.

TripAdvisor users rated this property 5 out of 5

Top notch hospitality and accommodations

Jeanne B on Oct 29, 2024

Where to start? They let us check in early which was a godsend since my friend had just had eye surgery and needed to lay down and sleep. The entire staff were courteous and friendly, the rooms spotless and well stocked. I don’t usually sleep well when away from home but I slept like a worn out toddler all night. (We all know babies DON’T sleep through the night). If I could have brought the bed home I would have! it was like sleeping on a cloud. A dense and fluffy cloud, you know a Seattle cloud. Not one of those wispy little southwest desert clouds. For being on First Street in the heart of Seattle the room was very quiet and peaceful. Special thanks to Dascha and Khiana at the front desk. I will always remember their banter. Their hospitality was top notch and I felt like we were regretfully leaving behind friends when we checked out. The gentleman who valet parked our car was so helpful and friendl as was the housekeeper we had met. Parking is always a struggle downtown so it was nice to know my car was safely tucked away until we were ready to head home. Thank you so much for everything! You cannot go wrong Staying with this wonderful group taking care of you.

TripAdvisor users rated this property 5 out of 5

Amazing Staff

Shandy G on Oct 16, 2024

This hotel is in walking distance from my corporate headquarters. There are lots of great hotels in Seattle so I rate my experience based on how the staff treats you. The front desk staff and the concierge staff are excellent and are very helpful. I spent 4 days here and was treated with the care you would provide a loved family member. Sinna and Dru you are truly gifts and your kindness was very much appreciated. Thank you for always putting the safety of your guest first and ensuring guest that it was a top priority for you.

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