Bay Gardens Beach Resort and Spa reviews
3406 TripAdvisor reviews
Experience it for yourself
dstlouis65 (Hertfordshire, United Kingdom) on Jun 01, 2025
I booked this hotel after reading the reviews some of which were good and some not so. I decided I wanted to experience it for myself. On arrival there was a warm reception and a complimentary drink. I had... a double deluxe pool room, with easy access to the pool at one exit and the beach at the other exit. The room was very clean and the bed comfortable. Breakfast was amazing and so filling that I didn’t need to eat anything until supper time. I came to Saint Lucia to celebrate my 60th birthday, the staff were aware of this and sang happy birthday to me and sent me a bottle of bubbly to my room as a surprise. The hotel is in a good position and a short walk to the town centre. My son enjoyed the gym. I would definitely recommend this hotel and look forward to going there again.
Perfect for families!
laurenhaynes22 (North Plainfield, New Jersey) on May 31, 2025
Great location… a ton of activities that pick up directly from the resort…fantastic local food…and the most friendly staff.
Nice beach but careful about ongoing construction next to some rooms
Family B on May 28, 2025
It was our second time staying at this resort It's a smaller resort but has a nice pool and beach. We enjoyed those parts of our stay as well as proximity to local restaurants. Unfortunately our room expe...rience was not great this time. The land beside one side of the resort is under construction right now. I believe they said there will be luxury villas there eventually, owned by this resort. The garden view we booked ended up being an unexpected and disappointing construction view with extra noise but mostly just wrecked us being able to sit out on our balcony for a peaceful read or coffee. No one said anything to us about this at during booking or at checkin before we got to the room. If we had booked a longer stay we would have definitely requested another room but didn't bother for the few days we were there. We also noted this disappointment and that we had no heads-up before when staff came by to get our feedback on the last day, but nothing was acknowledged at all about it during checkout. The lack of transparency upfront was the most frustrating. They should have something on their website about this and maybe offer these rooms as a separate booking option or last resort room if fully booked, and at a reduced price. If you book a garden view be careful you don't get stuck alongside construction, or just pay a bit extra for a poolside room. Have added a photo of the view from our balcony--as you can see not exactly a garden view.
So-so experience with the facility but outstanding staff
ChangeYourMind (Asheville, North Carolina) on May 27, 2025
There were quite a few significant maintenance issues that we brought up to management numerous times, but we were there for 9 days and none of them were addressed. The hot tub never worked and the back do...or was unable to be locked at all, but none of these were addressed during our stay despite assurances from management and maintenance to check into them. The location is nice and the staff is fantastic, but given the maintenance issues, I feel we overpaid.
Why we always come back
13Juls (United Kingdom) on May 26, 2025
We have been coming to Bay Gardens Beach Resort since 2010 and whilst we have seen many changes over the years the ethos has remained the same. A family friendly hotel where the staff go the extra mile fr...om management to housekeeping. You are totally spoilt with the location as the hotel is on the beach with its own pool and hot tub. Very near great restaurants and local supermarkets too. Breakfast will set your day up. There is a wide choice of local and international foods all with an amazing view. Poolside bar stocks a wide variety of both international and local beverages. Their cocktails are amazing. Safe to say that Julie & Eddie O'Connor will be back in September.