Delayed, lost or damaged baggage
We are committed to doing our best to deliver your baggage on time and understand the inconvenience of having a bag misplaced or damaged.
Use the options below to create a new baggage report, check the status of an existing baggage report, submit a request for reimbursement or to locate items left on board.
Delayed baggage
Here is what to do if your baggage doesn’t arrive with you:
Option 1
Create a baggage report
Create a baggage report within 12 hours of arriving at your destination. Provide your contact information, a description of your baggage and any other information that would help us to locate your bag. Once you submit your report you will receive email updates on our progress.
Option 2
See a Baggage Services Agent
See a Baggage Services Agent at the arrival airport (select airports only). An agent will create a delayed baggage report for you and advise you of the next steps.
Interim expenses for delayed bags
- Itemized receipts are required to be reimbursed for reasonable expenses incurred as a direct result of your delayed baggage.
- For flights within the America's, you may be entitled to an amount up to $100 CAD/USD for the first 48 hours while your baggage is delayed. After 48 hours, you may be entitled to a further $150 for a total of $250. The foregoing does not limit a passenger's rights to claim damages, if any, under the applicable convention or under the law.
- For flights into Europe and Japan, you will be reimbursed up to the equivalent of $100 CAD in either Euros, GBP or Japanese Yen.
- For out-of-pocket expenses related to a delayed or damaged baggage incident within our control, you may submit a request to WestJet for reimbursement.
Compensation for lost bags
If your baggage is deemed lost, or if the baggage is lost for more than 21 days or is damaged, we will reimburse the applicable fees for that baggage. WestJet's liability for lost and damaged baggage is limited to 1,288 Special Drawing Rights (approximately $2,300 CAD) per passenger, unless a higher value was declared in advance.
Damaged baggage
If your baggage was damaged:
Option 1
Create a baggage report
Create a baggage report within 5 days of arriving at your destination. A member of our Central Baggage Services team will contact you to discuss resolution options.
Option 2
See a Baggage Services Agent
Bring your damaged luggage to the baggage services office in your arrival airport within 7 days of receiving it.
WestJet's limitation of liability as a result of damage is (including incidental expenses) up to 1,288 Special Drawing Rights per guest (approximately $2,300 CAD) and you will be reimbursed for any applicable baggage fee paid.
Please review our domestic tariff, rule 120 (Limitation of Liability) or international tariff, rule 60 (Limitation of liability for baggage or goods), for more information.
For more information about your passenger rights see below or visit the Canadian Transportation Agency website or review the Air Passenger Protection Regulations.
Dangerous goods
Items identified as dangerous goods and removed from checked baggage are held by WestJet for up to a maximum of 72 hours pending storage availability. Items not recovered after 72 hours will be disposed of.
If you experienced an error while creating a baggage report or spoke to a Baggage Services Agent at the airport and were not given a file number, please contact us.