Hilton Cancun Mar Caribe reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.6
  • Location 4.8
  • Rooms 4.6
  • Service 4.6
  • Value 4.4

2718 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family Cancun Trip

Michael R on Jul 05, 2025

Hilton Cancun Mar Caribe All-Inclusive Resort – 7-Night Family Stay Review We stayed at the Hilton Cancun Mar Caribe for 7 nights as a family of four, and overall, it was a memorable and relaxing experien...ce that we’d absolutely love to return to again. ? Check-In We arrived early and learned we were part of the Enclave experience thanks to our Capital One Travel booking. We were greeted at the door and escorted to the Enclave Lounge, where a short wait led to a smooth check-in at the main desk. We were also able to book our dining reservations for the week right then, which helped kick off the trip stress-free. ? Room We stayed in a Premier Ocean View Suite on the 7th floor, and it was everything we hoped for—clean, spacious, and well-equipped with a fully stocked mini fridge. The view was breathtaking, and the surprise of evening turndown service most nights added an extra touch of luxury. We were very pleased with the room and made sure to thank housekeeping with a tip at the end of our stay. ? Vela (Buffet) We ate at Vela every morning for breakfast, where Alex and Samuel made our mornings feel special with their excellent service and attentiveness to our kids. The food was always fresh with plenty of variety for both adults and picky eaters. We also tried lunch and dinner at Vela and found it enjoyable—though the Brazilian-style dinner wasn’t our favorite, it was still a positive experience. Occasionally there was a wait, but it was usually brief, and drinks were often offered during that time. ? Restaurants We dined at all four specialty restaurants, including the teppanyaki experience. Our favorite was La Luce (Italian), which we enjoyed so much we went twice. The Asian restaurant (Noriku) was also a hit, especially for the kids who loved the interactive teppanyaki meal. At Maxal (Mexican), the Quesa Birria tacos were incredible, while the steakhouse (Flama) was good but our least favorite overall. As Enclave guests, making reservations was easy after booking them at the beginning of our stay. Service was excellent at each venue. One note: the kids’ menu was the same across all restaurants, which we’d like to see improved, though our boys didn’t mind. ? Enclave Access Though we didn’t originally book Enclave, it turned out to be one of the best parts of our stay. We often visited the Enclave Lounge for morning croissants or late-night drinks. The real gem was access to the Chala Sky Bar, where we enjoyed the best ceviche we’ve ever had. The Sky Bar pools were perfect for our kids, and the calmer atmosphere made it a peaceful escape. Service was great overall, though slower during lunch rushes—but we didn’t mind walking up to the bar. The beach bed access was a nice Enclave perk, even though we didn’t personally use it. ? Kids Bunch (Kids Club) Our boys were hesitant at first due to a previous experience elsewhere, but the Beach Bunch Kids Club quickly won them over. They enjoyed the crafts, games, and daily activities, and especially loved the evening Family Time, where we could watch them before winding down for the day. They looked forward to going back each day—even on our last day. The staff was friendly, and we felt confident leaving them there for short periods (up to 2.5 hours). The daily schedule is easily accessible through the app or posted outside. ? Beach The beach was not our favorite part of the trip. It was often rough with some seaweed, and while we went down a few times, we didn’t spend much time there. It’s also a bit small, with access requiring stairs or an elevator—not a big deal, but something to consider. The beach bar looked fun with its swing setup, though we didn’t get to try it out. ? Pools The Sky Bar pool area quickly became our favorite—its 3–4 ft depth made it ideal for our boys, and the atmosphere was quiet and relaxed. One day, due to a wedding at the Sky Bar, we used the main pool, which was more crowded and louder. Poolside service was slower the farther you sat from the pool, but Monserat took excellent care of us that day. The kids’ splash zone was a hit, especially the waterslides and big bucket, though it did close one day due to a couple of accidents. Overall, the pools were a major win for our family, and upgrading to Enclave made all the difference in terms of calm and convenience. ? Service The service across the resort was consistently excellent. We felt looked after by everyone, from our servers at Vela—Samuel and Alex—to Alejandro at the Sky Bar, who made great drinks and great memories. Staff were quick to assist with any questions or needs, and we never felt overlooked. Their attentiveness added warmth and hospitality to every part of our stay. ? Final Thoughts Our 7-night stay at Hilton Cancun Mar Caribe was a wonderful experience for our family, full of special moments, excellent service, and beautiful views. The Enclave upgrade, delicious food, and thoughtful touches made this a trip to remember. We would absolutely return again and highly recommend this resort to families looking for a relaxing, all-inclusive getaway in Cancun.

TripAdvisor users rated this property 4 out of 5

Nice family vacation

Beth C on Jul 05, 2025

It was a nice property, rooms were clean and the bathroom was big. Minimal wait to eat at the buffet. I wish you could book diner reservations before arriving as it was difficult to do for a larger group o...nce here but you were able to walk up and be seated for smaller groups.

TripAdvisor users rated this property 5 out of 5

Great experience

Jesse K on Jul 02, 2025

I enjoy my time over there I got a great service with Mr Ramses bartender he makes great drinks he always smiling and having fun at work

TripAdvisor users rated this property 4 out of 5

Review on hotel

samantha b on Jul 02, 2025

The first room we got on the ground floor had mold in it, after complaining they said they can change our room but we still had to stay on the ground floor , we wanted a balcony at least a floor up and the...y said they were booked, then all the sudden after mentioning paying for an upgrade they had every room we wanted lol, food was okay, buffet doesn’t really change, nice scenery but not that big of a buffet. Pool is nice, beach is nice waves are a big rough, pretty close to attractions nearby. Hard to book restaurants if you have a big group 7+ . Entertainment is okay not much of a party hotel though if your looking for that

TripAdvisor users rated this property 5 out of 5

great

Jeannette P on Jun 30, 2025

overall this is a great place. Friendly people. Clean. I liked it so much that I was there 3 weeks ago alone, and this time I brought my husband and we had a very nice time. First time around I went to... more expensive room, which was AMAZING, this time was way less but still very nice. A small version of the big room. The buffet is great, good food for sure. I would definitely recommend The Hilton Mar Caribe to anyone. The taxi service outside was great also. 40 for the taxi, whether 1 person or 4. Left us right at the airport. I do not have any bad to say about this place

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