TripAdvisor Traveler Rating

My wife and I had a wonderful week here. Rooms were nice, the food and drinks were great and the beach and views were picturesque. We really want to thank Miguel and Chef Sergio from La Luce and Antonio and Brandon from the Enclave bar for everything they did for us. Very highly recommended!

Relaxing vacation and needed this time away from the daily duties of life. The Fitness Center and Spa were fabulous. I was the only one to show up for the HIIT and Boot Camp class. I felt I had a personal trainer with Valdimar. Valdimar is one of the nicest people I have ever met. He was a wonderful instructor and has a genuine and beautiful personality. Valdimar made sure I was doing fine with the workout. Thank you, Valdimar. The Spa, wow! I enjoyed a Facial and the Ritual. All the Spa Staff are warm and kind people. What an amazing experience. From the time of getting out of the shuttle to check-in, room service, house-keeping, food servers and bartenders—EVERYONE that works here is extremely accommodating and very helpful. I am grateful for all these people do to make the Hilton Resort a welcoming destination. One drawback: screaming and noisy kids. I thought kids would be in school—but oh no that was not the case which is no fault of the Hilton Resort. Parents should discipline their children better instead of letting them be a disturbing element. I booked an Enclave room and the view was spectacular and the beds were comfortable. For the food— I enjoyed Ceviche in the Chala Sky Bar and the Vela had a lot of healthy options to choose from. The Italian Restaurant could be way better as well as the Steakhouse. Maxal (Mexican Restaurant) was my favorite even though it could be better as well. If you are a great cook plus a foodie you may not be impressed with the cuisine choices. All in all, I preferred Vela. Mexico is one of my favorite places to visit. Gorgeous water and the beaches are lovely. I will return again.

Great resort, great service. Food was wonderful, drinks just as good! The activities at the pool were good to get people active and involved with others at the resort. Here for 4 days and we really enjoyed the pools and the beach when we could go to the beach. The waves were too strong to be on the beach our first few days.

We stayed here with my family 11 people in total for 7 days few weeks ago. The best experience as this is our first time in Cancun. The hotel itself is very nice very family friendly specially for small kids, rooms are very clean and new. Foods are good we tried all the restaurants. the Teppanyakip and Noriku is the best.Different entertainment every night is really good for everyone kids love it so much.Everyday activities at the BeachBunch (kids area) is good to have a break from the water, same with the game room. Most of the staffs are the best, People who really stand out are, Rita from the pool area she’s really good to everyone in her area. Esther, Eduardo, Miguel, Bartolo, are the best at Vela restaurant they’re the best everyday during breakfast. Humberto and one guy (sorry forgot his name) are good at maxalan resturant are good, the service that we get is awesome during a heavy rain and we’re seated outdoor. Denises at Noriku is very good and accommodating. The two Teppanyaki chefs are really friendly and entertaining. Nepo and Candelario? ( candelario is very attention to details we appreciate his small gestures for the kids food, he even cut it to small pieces and serve the kids food first). This is really good experience and recommending this Hotel already to all of my friends and family.

Travelled with 1 year old and 3.5 year old. We absolutely loved our stay here. First trip with kids but have been to over a dozen all inclusive trips and 7 in the Cancun/mayan area. This was resort was a slam dunk. If you’re a family Travelling, this resort is perfect, tons of people in the same situation, which just makes the whole thing a little more comforting. With that said if you’re just looking for relaxation and not be around kids all day there is plenty of space for you too. Check in - seamless. No Waiting, very accommodating, our baby was extremely tired after travel and they had the crib at our door before we even got to the room. Great service. Food - on the better end of all inclusive. Breakfast was great plenty of options very fresh. LUNCH we ate at the snack bar almost everyday as it was easier with kids. Great pizza, burgers, fries hot dogs etc. lunch Buffett was also very good. DINNER - all very good, no issues on reservations. NOTE, dinner at the buffet is not your standard buffet. It is a Brazilian style dinner every night. So very repetitive if you don’t do the A la carte options. The meat was very very good, but just thought I’d mention that if you’re thinking buffet for dinner it will be the same every night. It didn’t bother us as we tried new spots every night. The coffee shop is outstanding, great coffee, paninis, crepes, fruit, candy, ice cream, all on the go and was a great touch every morning and evening for some desert. The resort is extremely clean and well maintained, you can tell it is freshly renovated. We chose an oceanfront enclave room with a Jacuzzi. This was absolutely amazing and worth every dollar. I will preface ( enclave ) its self doesn’t really do much, a few small perks but to be oceanfront and have that privacy was amazing. Especially when the kids napped or went to sleep. Beach/Ocean - excellent, yes the water can be rougher, however, you can’t beat the color of the water in Cancun. No seaweed unlike playa and Tulum. In closing, we had a great trip, if you’re a family or someone coming to relax this report would fit the bill. If you’re looking to party and have a good time I wouldn’t recommend it, everything shuts down at 11 and not much nightlife. Shoutout to Samuel at the vela Buffett, incredible service, by far our best server of the trip. Rida & Brian at the pool deck, amazing service and took such good care of us and the kids all week with refreshments and anything else we needed. We will be back!